ZENDESK FOR TELECOM

Better customer experiences

It is no longer enough to have the fastest network, the newest devices or the most content. Zendesk lets you connect with your customers, deliver the information they want and exceed expectations.

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Leaders transforming the customer experience

CirclesLifeVodafoneRepublicWirelessAmaysimSureUnleashed

Connect on any channel

With Zendesk, customers can engage with your business on the channels they prefer. Start improving conversions and create the right experience in every offering.

Learn about our omnichannel solution
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Extend your bandwidth

With Zendesk Sunshine, your agents can view customer data like the products they use and content they favour. Imagine delivering personalised support across any channel, with the right context about your customers.

Discover Sunshine
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Build a strong connection

Engage with your customers just like they do with family and friends. With Sunshine Conversations, you can have an ongoing dialog with customers that lets them explore content, try out new services and manage their plans all in one place.

Learn about Sunshine Conversations
Product screen: Customer chat window

Broadcast the right stuff

Harness the knowledge and expertise circulating in your business with a self-service solution. Create a help centre with content that helps customers get the answers they want. With Zendesk Guide and Answer Bot, you can scale support, devoting more time to complex issues.

Find out about Guide and Answer Bot
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Everyone on the same page

When you work in Telecom, your business processes need to sync. Give employees access to the right information and to systems that provide the best experience for customers. With Zendesk, you can easily add new applications, ensure collaboration and integrate workflows across your business.

How we support internal teams
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Find out what Zendesk can do

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Logo: Circles.Life

Tap into new markets

“With Zendesk, we can set up new markets in a matter of weeks and months versus years,” said Yulga. “Everything we have is digital, from our customer touchpoints to our onboarding and the way we engage with our customers, and allow them to manage their subscriptions through our mobile app.”

Megan Yulga

Marketing Manager at Circles.Life

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Logo: Vodafone

Lighten the load

“Our employees love Zendesk Support because the automated replies give them confidence that their issues are being managed,” says Bedelis. “Our agents love it because it offers the perfect balance of simplicity and power.”

David Bedelis

Learning Technologies Specialist at Vodafone Hutchison Australia

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Integrations boost efficiency and collaboration

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