Custom Fields

Custom ticket fields for Chat

The app will boost your agents' productivity by allowing them to change ticket status, group, or set custom fields of chat tickets without leaving the chat.

Within the Zendesk Chat interface, agents can:

  • Set custom fields, e.g., ticket Contact reason including values from multilevel dropdown lists

  • Assign ticket to any group

  • Specify ticket status, e.g., mark ticket as solved

App's configuration page lets you select what fields agents will be able to edit.

The app is only for Classic Zendesk Chat users with a standalone interface.


We are looking for your feedback! Please rate the app below or visit our help center to get our support.

App details

Works with
Chat
Author
OAPPS
Version
1.0.0
Price (USD)
Free 14-day trial, then $2.99 per agent, per month

Apps install directly into your account

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