Recursive Labs is the leader in digital customer engagement. With our patented visual engagement platform, you can interface live and provide remote support for your customers on any device without the need for a download. Our enterprise grade platform allows you to be effective and secure from the consumer device all the way to the back office.
The Recursive Labs customer engagement capabilities include no-download video and voice chat, patented cobrowsing, session archival recording, and the ability to live stream video from any mobile device without the need for an app. This Visual Engagement Platform is the first cross-device solution built from the ground up for today's security-conscious industries, while still offering the ease of use and simplicity your customers need.
Some of our common use cases include customer support, online sales enablement, customer onboarding, field service, video chat, mobile app support and identity verification.
Our open API platform includes:
The Recursive Labs Zendesk integration enables agents to escalate to cobrowse or video chat from Zendesk chat or support with a single click. Interact with customers directly inside Zendesk - no new tabs or windows. Automatically attach session data to your trouble tickets for reporting/auditing purposes. View session recordings right from within the ticket. Implementation is simple, fast, and effective meaning you can be operational in a matter of hours.
Contact us today to connect directly with a Recursive Labs team member in order to determine what solutions will best benefit your organization. Pricing is always based on the specific needs of our clients, and tailored to provide value through bundling and tiered models.