Nicereply

CSAT, NPS and Customer Effort Score surveys for Zendesk

(109)
Preview image of app

Satisfied customers are worth 46% more.

Track the quality of your customer experience with Nicereply – the highest-rated customer satisfaction survey app at Zendesk Marketplace. Survey your customers straight from Zendesk. See customer feedback data pushed to Zendesk tickets without ever having to leave the app.

Try it for free for 14 days.

If you have any questions about Nicereply for Zendesk for Zendesk ask us at contact@nicereply.com

Integration overview video

How does it work?

Measure customer satisfaction, effort or loyalty via a survey at the bottom of every email, in your macros, or trigger it after resolving a ticket or a chat. Choose from measuring Customer Satisfaction, Net Promoter Score, or Customer Effort Score. Responses are pushed back into Zendesk as comments and custom field values. You can also see your data in a handy sidebar widget. Nicereply works with both Zendesk Support and Zendesk Chat.

Key features

App details

Works with
Support
Installs
200+
Author
Nicereply
Version
1.1
Price (USD)
Free to install
See pricing details

Apps install directly into your account

What people are saying

5.0

(109)

Have the app installed?

We are big on feedback. Be the first to write a review.

Get your app in The Marketplace

Find out what it takes to get your app on the digital shelves