Track the quality of your customer support with Nicereply – the highest-rated customer satisfaction survey app at Zendesk Marketplace. Survey your customers straight from Zendesk. See customer satisfaction data pushed to Zendesk tickets without ever having to leave the app.
Measure customer satisfaction via a survey at the bottom of every email or trigger it after resolving a ticket or a chat. Choose from measuring Customer Satisfaction, Net Promoter Score, or Customer Effort Score. Responses are pushed back into Zendesk as comments and custom field values. You can also see your data in a handy sidebar widget. Nicereply works with both, Zendesk Support and Zendesk Chat.