Support your customers in Telegram.


Telegram is a freeware, cross-platform instant messaging service with 500 mln users. This integration uses the Telegram bots feature to connect to your customers via 1:1 chats, group chats, and public Telegram channels post comments. You can unleash the full Zendesk power - use macros, triggers, and ticket assignments the same way you used to work with e-mails.

The first two weeks are free. Try it!

Watch demo here

Find out more details and videos on our website


  • Nearly instant updates ( < 5 seconds)
  • Get video, images, locations, contacts, and files. Preview media content in the ticket.
  • Send files and images back to Telegram users.
  • You can connect multiple Telegram bots.
  • (new) Reply to comments from your Telegram channels.
  • (new) Reply to specific comments in chats.
  • Add bots into Telegram groups chats
  • Customisable greetings.
  • Request the customer phone number before starting the chat.
  • Use standard Zendesk Explore reporting.
  • (coming soon) Send proactive messages to bot subscribers.


Please contact us if you have any issues. After you install the app, you can configure it in Admin Center > Channel applications

You can report bugs and request new features in our Help Center

Service Status

Get our Notifier app to receive push notifications about ticket updates

App details

Works with
Ticketing System
Price (USD)
Free 14-day trial, then $14.99 per month

Apps install directly into your account

What people are saying



Have the app installed?

We are big on feedback. Be the first to write a review.

Get your app in The Marketplace

Find out what it takes to get your app on the digital shelves