Support your customers in Telegram.

Preview image of app

Telegram is a freeware, cross-platform instant messaging service with 550M active users.

This integration uses the Telegram bots feature to connect to your customers via one-to-one, group chats, and public Telegram channels post comments.

You can unleash the full Zendesk power - use macros, triggers, and ticket assignments like you used to work with e-mails.

The first two weeks are free. Try it!

Find out more details and videos on our website

Telegramer demo video


  • Chat-like experience with instant updates ( < 5 seconds)
  • Get video, images, locations, contacts, and files. Preview media content in the ticket.
  • Send files and images back to Telegram users.
  • You can connect multiple Telegram bots.
  • Reply to comments from your Telegram channels.
  • Reply to specific comments in chats.
  • Add bots into Telegram groups chats
  • Customisable greeting.
  • Request the customer's phone number before starting the chat.
  • Use standard Zendesk Explore reporting.
  • (new) Send proactive messages to groups and users.
  • (new) Sync user language


Please contact us if you have any issues. After you install the app, you can configure it in Admin Center > Channel apps

You can report bugs and request new features in our Help Center

Service Status

Get our Notifier app to receive push notifications about ticket updates

App details

Works with
Price (USD)
Multiple plans available

Apps install directly into your account

Plans and pricing


Free 14-day trial, then $5.00 per month

  • 1 bot
  • 1500 messages

Free 14-day trial, then $14.99 per month

  • 2 bots
  • Unlimited messages

Free 14-day trial, then $49.00 per month

Unlimited bots and messages

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