Proactive Campaigns

Follow-up targeted customer lists in bulk to solve customer issues proactively.


Proactive Campaigns for Zendesk

Proactive Campaigns testimonials

Proactive Campaigns for Zendesk

  • Send mass email campaigns directly from Zendesk;
  • Streamline the way you send follow-ups;
  • Manage NPS and CSAT surveys;
  • Test your bulk campaigns to avoid getting to the spam folder;
  • Deliver better customer service by reaching out to customers at right times;
  • Boost up your Zendesk email marketing.

Proactive Campaigns is an add-on for proactive messaging in Zendesk Support that enables you to quickly and easily send out bulk emails to Zendesk customer lists.

Looking for a Zendesk Connect alternative? As you know, it was closed on October 31st, 2021, so we suggest using Proactive Campaigns for sending mass email cmapaigns in Zendesk.

Now, let’s see what else is possible with Proactive Campaigns for Zendesk:

Zendesk customer lists

Choose one or multiple criteria to filter the customer database and create your Zendesk mailing list. You can use tags, custom, and standard fields to filter the right users and group them. Also, we add new criteria from time to time.

PC Contact list

Ticket lists

In the same way, segment your audiences by tickets and send out personalized Zendesk proactive tickets to targeted lists in chosen tickets.

Proactive Campaigns ticket list

Contact list sharing

Make your lists public to share them with other agents across the subdomain. No need to create a list with the same criteria to send a different message.

CSV user import

Import a specific list of contacts into the plugin right when creating Zendesk campaigns. And to make sure the relations between your contacts’ info are preserved, there is a field mapping feature.

CSV import

Bulk ticket creation

Once you’ve launched the email campaign, Proactive Campaigns will automatically start raising tickets on customers’ behalf and deliver them as emails.

Besides, you can update existing tickets instead of creating new ones or delete all tickets in bulk via the app after emails are sent. That will help to avoid ticket overflow.

Email formatting

Add formatting allowed by Zendesk to your email body with the Rich text editor and Source code editor. Moreover, you can upload attachments up to 40 MB in size to any of your emails and add default or custom email templates.

Text editor in Proactive Campaigns

Collect feedback and ratings

Besides, create feedback and ratings to create an insightful collection about your product or service. After launching such a campaign, the customer can type their feedback or rate your company. Then Proactive Campaigns collect their replies and compile them into a list or pie chart.

Rating and feedback in Proactive Campaigns


Set a specific time and date for your campaigns.

CC Alias Test Schedule

Add CCs and Alias

Send an email copy to someone apart from the recipient. Also, type the alias to run the campaign on behalf of the other.

Custom ticket assignment

Easily select who needs to be put in charge of all the tickets created during the campaign. You may assign tickets to another agent, group or pick one of your brands.

Run campaigns in the background

Run a few campaigns even with closed tabs. Go about your day while Proactive Campaigns is sending emails.

Automatic response tracking

Replies from your customers will be automatically picked up by Zendesk. All information is kept in one place and you can find it by automatically created tags. Tags and response tracking in Proactive Campaigns

Report page

Analyze the whole email performance to see your strengths and weaknesses.

Report page

Integration with Email Tracking app

We suggest using Proactive Campaigns together with Email Tracking to gain better results in email marketing.

  • See how many emails were opened and the exact time of opening;
  • Check extended statistics and use device tracking with all advantages of both apps;
  • Send follow-up messages not only for those who didn't reply but for those who opened your emails or not.

Try the app without no doubts! And if you have any questions about Proactive Campaigns, we’d be happy to answer them.

Book a demo

Also, сheck out our other apps to raise Zendesk productivity.

App details

Works with
Price (USD)
Free to install
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Apps install directly into your account

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