Kaizo

Superpower your support agents with great QA, coaching, and management

(95)

Kaizo is an all-in-one customer service platform that helps your team stay productive while providing amazing support to your customers.

Kaizo is trusted by hundreds of world's best customer support teams and international brands: kaizo-logos

Here are some of the things you can enjoy with our platform:

  • Upgraded QA: pair your QA workflow with Agent coaching to achieve the most meaningful results — guide your agents towards improved performance
  • Agent and Team Scorecards: keep all the right data at your fingertips and stay on top of Agent and team performance with more than 50 real-time metrics to analyze and compare.
  • Alerts: get real-time notifications of Agent and team performance
  • Missions: set clear time-bound goals for your Agents to improve their performance
  • Automated reporting: forget about Excel and manual data updates — with Kaizo you will always have real-time data and reports a few clicks away

Why Kaizo?

  • You can feel safe with us — we don’t store your customers’ Personal Identifiable Information (PII).
  • No setup required — Kaizo is an out-of-the-box solution with a 2-min install & full Zendesk integration.

Join customer support heroes

“Prior to Kaizo we were pretty much in the dark regarding QA. Now we can pull the data together by ourselves and flag what is being done.” — Pamela Delahunt, Senior Manager of Customer Care at Foot Locker Europe

“Before Kaizo, we never had a strong enough performance management system in place. We used Excel for everything. Our systems weren't connected.” — Noreen McDaid, Customer Service Manager at Endclothing

“We’ve scaled our QA process from rating 3-5 tickets each week per agent to reviewing more than 5,000 conversations every month.” - Melanie Lange, Head of Customer Communications Operations Excellence at Marley Spoon

“We increased our output by 30% in just a few months and since using the in-game points as a benchmark, we have cut our first reply time by 50% and our customers have thanked us for it.” - Dani Healy, Customer Happiness Manager at Credit Repair Cloud

Read more on how Kaizo helps companies reinvent their performance journey here!

App details

Works with
support
Ticketing System
Author
Kaizo
Version
1.21
Price (USD)
Free to install
See pricing details

Apps install directly into your account

What people are saying

5.0

(95)

Have the app installed?

We are big on feedback. Be the first to write a review.

Get your app in The Marketplace

Find out what it takes to get your app on the digital shelves