Lokalise Messages for Zendesk Support and Agent Workspace
Deliver great customer experience, no matter where your customers are or what language they speak.
Lokalise Messages translates conversations between customers and agents in real time using neural machine translation, enabling you to instantly serve customers worldwide in their native language, regardless of what agents are available. Compatible with Zendesk Agent Workspace, Lokalise Messages allows agents to communicate in 100+ languages, managing Support and Chat conversations in the same interface.
Don't let multi-language conversations slow you down and disrupt your service operation. Deliver outstanding customer service in any language and improve your handle time, first contact resolution (FCR), CSAT, and NPS.
Localized customer service in real time, every time – Delight your customers by consistently serving them in their native language and improving your CSAT and NPS.
Smooth global expansion – Keep your service level, and average handle time, on target by arming agents with a real-time translator that helps them manage every interaction.
Make smarter data-driven decisions – Analyze insights on contact volume per language, to make smarter hiring decisions and feed the business with rich insights on how to prioritize expansion.
Lokalise Messages for Zendesk is free; however, usage limits apply. For more pricing information you can contact us via email firstname.lastname@example.org