Available only to agents with 'Talk - Partner Edition' seats (see zendesk.com/talk/pricing).
Now you have the Fortune 500 telephony features of 8x8 Contact Center integrated with Zendesk CRM solution, helping you serve your customers better, and more efficiently.
Key Features and Benefits:
- Manage customer calls from within an integrated app on Zendesk console.
- Preview matching end user record details before accepting a call. Reduce customer wait time on looking up record details.
- Automatic creation of customer call logs.
- Use seamlessly across desktop application, desk phone or mobile application.
- Set your availability to accept calls.
- Improve customer service with advance call handling capabilities such as call transfer, multiple party calling.
- Record calls on demand.
- Track outcome of each call using customizable call result codes.