How the Deeplinks App works

Oftentimes your customer support agents need to get more information in order to solve incoming Zendesk tickets. Usually that means a lot of manual tasks for your customer service agent e.g. searching the web, jumping to your crm-system, erp-system or webshop, etc.. The Deeplinks App provides an easy and efficient way to access external sources like erp- / crm-systems, online shops or websites, directly within the Zendesk ticket.

Overview

With this app your support agents can easily open external systems or websites from a Zendesk ticket with custom URL parameters. Reduce manual tasks for your customer service agents, speed up reply times for support requests and boost your agent- and customer satisfaction..

Note: There is also a Deeplinks App for Zendesk. The FREE app allows you to create one deeplink, while the PLUS version allows you to create multiple deeplinks.

Features

• Connected - Open your crm- or erp-system directly from Zendesk by using a customerID / orderID
• Combination - Combine multiple values in one URL
• Hide - Buttons are hidden when there is no value in the source field
• Status - Activate or deactivate single buttons in the configuration
• Colors - Define custom colors for your buttons
• Search - Use parameters to directly search inside Zendesk

App inquiries

Contact us if you have any questions, comments, or feature requests regarding this app.

About Leafworks

At Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner & premier partner we look back on long-term and extensive experience.

Our team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. Book a free consultation here. We are happy to hear from you.

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Contact

Mail: zendesk@leafworks.de Web: www.leafworks.de