The SQL Connector app uses factbranch.com to connect to your database. FactBranch loads customer data from your database. Install this Zendesk app to display results in the ticket sidebar. Or let FactBranch populate ticket fields with query results whenever a new ticket is created.
Search by email address, phone number or any custom field you've defined for your tickets.
FactBranch runs your query every time an agent opens a ticket to get the freshest data directly from your database. There are no caching or syncing intervals with FactBranch.
For the SQL Connector app you need a FactBranch account to set up the database connection.
First create an account at factbranch.com and connect your database.
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