It allows you to export ticket data to CSV or XLS files. The file includes the following fields:

• Ticket data, including
  • date
  • subject
  • description
• Requester Info
  • name
  • email
  • phone
• First agent's Comment
• Latest agent's Comment
• Last Client comment
• Satisfaction raiting
• Custom fields

You can export all tickets in a date range or filter the list by tags or custom fields.

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