Ticket Merge

Merge tickets efficiently with a streamlined merging experience in Zendesk


Ticket Merge App Demo

Merge tickets efficiently with a streamlined merging experience in Zendesk. Select tickets from the sidebar and click on "Merge". That's it!


  • Automatically flag potential duplicates from the same requester
  • Quickly merge tickets without having to switch screens
  • Restrict to tickets within the agent's groups
  • Show only tickets with a matching brand
  • Enforce required fields for merging
  • Carry over comments along with their timestamps
  • Customize merge comments
  • Roll up tags and priority

Auto Merging

See Auto Merge if you need to automatically merge tickets.

Try it for free

Sign up today for a 14-day free trial. Apply coupon code TRIALWOCC to try without a credit card. Cancel anytime by simply uninstalling the app.

Built by Playlist. Always free for sandbox accounts.

Last updated on July 6, 2022.

App details

Works with
Price (USD)
Free 14-day trial, then $4.00 per agent, per month

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