Merge tickets efficiently with a streamlined merging experience in Zendesk. Select tickets from the sidebar and click on "Merge". That's it!

Features

• Automatically flag potential duplicates from the same requester
• Quickly merge tickets without having to switch screens
• Restrict to tickets within the agent's groups
• Show only tickets with a matching brand
• Enforce required fields for merging
• Carry over comments along with their timestamps
• Customize merge comments
• Roll up tags and priority

Auto Merging

See Auto Merge if you need to automatically merge tickets.

Try it for free

Sign up today for a 14-day free trial. Apply coupon code TRIALWOCC to try without a credit card. Cancel anytime by simply uninstalling the app.

Built by Playlist. Always free for sandbox accounts.

Last updated on July 6, 2022.