At the core of RapidPro lies our powerful flow engine. With flows you can..

• Manage and organize millions of contacts
• Interact with them via SMS, chat apps and telephone calls
• Build powerful applications without writing a line of code

Flows can also open tickets through different services allowing human agents to take over communication with a contact. This integration allows your RapidPro flows to open Zendesk Support tickets and lets you and your team engage with your contacts from here.

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