Now you can easily search the support address associated with your ticket & automatically add a tag when creating a new ticket!

Use Select Email Address in Zendesk to easily add your support address & automatically sort the ticket in the right view!

How It Works

Using Select Email Address in Zendesk is easy - here's how it works:
+ Click on "Add a Ticket" & write your message.
+ Choose the support address associated with your ticket in the right sidebar (like macro search).
+ You are able to add specific tags to support addresses, so they automatically go in the right view.
+ Simply click "Apply Signature" so the corresponding mail signature is automatically added.
+ Click on Submit as "Pending" or "Solved".

Features

• Easily search for the support address associated with your ticket
  
• Easy & fast – you don't need to scroll through the Dropdown
  
• Automatically use the correct email sender, depending on the agent's user group
  
• Based on your sender address, specific Tags will automatically be added
  
• Automatically apply a signature to new emails – if you want this feature for replying too, check out our Zendesk Mail Signature app
  
• Restrict sender email based on user agent group
  
• Exclude specific email addresses from the sender address
  
• Warn the user when submitting a ticket with the default address, if the default address is not allowed for his group
  

We developed this app since we have many support addresses & wanted to find them faster & more easily. We also wanted to automatically add tags to specific sender emails so they are automatically sorted in the right view. We use this app ourselves & have tested it with 10 000s of tickets.
We hope this app can help you improve your workflow as well! If you need a new feature or an adjustment, just shoot us an email at support@automate-my-store.com so we can discuss implementation.