Now you can easily search the support address associated with your ticket & automatically add a tag when creating a new ticket!
Use Select Email Address in Zendesk to easily add your support address & automatically sort the ticket in the right view!
Using Select Email Address in Zendesk is easy - here's how it works:
+ Click on "Add a Ticket" & write your message.
+ Choose the support address associated with your ticket in the right sidebar (like macro search).
+ You are able to add specific tags to support addresses, so they automatically go in the right view.
+ Simply click "Apply Signature" so the corresponding mail signature is automatically added.
+ Click on Submit as "Pending" or "Solved".
We developed this app since we have many support addresses & wanted to find them faster & more easily. We also wanted to automatically add tags to specific sender emails so they are automatically sorted in the right view. We use this app ourselves & have tested it with 10 000s of tickets.
We hope this app can help you improve your workflow as well! If you need a new feature or an adjustment, just shoot us an email at firstname.lastname@example.org so we can discuss implementation.
Apps install directly into your account