Tired of spending hours and hours identifying & merging duplicate tickets? Now you can see all open tickets from the same user in the sidebar - and merge duplicates with 1 click!
Using Merge Tickets in Zendesk is easy - here's how it works:
+ If a customer writes multiple tickets in a short period of time, you will get notified in the sidebar.
+ By clicking “Merge”, you will be able to automatically merge the duplicates.
+ All tickets are merged into 1 ticket & you can reply to all emails.
We developed this app since we experienced the issues of customers sending in multiple tickets ourselves. We use this app ourselves & have tested it with 10 000s of tickets.
We hope this app can help you improve your workflow as well! If you need a new feature or an adjustment, just shoot us an email at support@automate-my-store.com so we can discuss implementation.
Apps install directly into your account