Shopify by Zenplates

View and edit information from your Shopify store directly within Zendesk Support

This app allows you to view customer and order details, link orders to tickets, capture payments and even reorder, refund or cancel orders from within Zendesk Support. Your agents will no longer have to scramble to find order details or switch tabs to perform important actions, resulting in a better experience for them and your customers.

One price, all features

There are absolutely no hidden costs or services to sign up for. Simply install the app, authenticate with your Shopify store and instantly upgrade your customer service capability.

Every subscription unlocks the following powerful functionality:

  • Search for customers

  • View the order history of a customer

  • Search for orders across the entire store

  • Sort and filter the list of orders

  • View the details of an individual order, including product line items, order notes and tags

  • View payment and fulfilment information

  • View order notes made by the customer

  • View customer contact details

  • View customer lifetime value

  • View order comments and events

  • Link an order to a ticket

  • Click to view customers, orders and product line items in Shopify

  • Restock items within an order

  • Refund an order based on line items

  • Refund an order in full or by a custom, partial amount

  • Mark an order as paid

  • Capture a payment on an order

  • Duplicate an order on behalf of a customer

  • Cancel an order

  • Archive an order

With much more on the way.

Empower your agents and save time and money with this beautifully designed app. If you subscribe today you’ll get access to all future updates and lock in our introductory pricing.

If you are a large company with custom app requirements or multiple storefronts, contact us to find out how we can help.

App details

Works with
Price (USD)
Free 7-day trial, then $4.95 per agent, per month

Apps install directly into your account

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