This app allows you to view customer and order details, link orders to tickets, capture payments and even reorder, refund or cancel orders from within Zendesk Support. Your agents will no longer have to scramble to find order details or switch tabs to perform important actions, resulting in a better experience for them and your customers.
There are absolutely no hidden costs or services to sign up for. Simply install the app, authenticate with your Shopify store and instantly upgrade your customer service capability.
Every subscription unlocks the following powerful functionality:
Search for customers
View the order history of a customer
Search for orders across the entire store
Sort and filter the list of orders
View the details of an individual order, including product line items, order notes and tags
View payment and fulfilment information
View order notes made by the customer
View custom order metafields
View customer contact details
View customer lifetime value
View order comments and events
Link an order to a ticket
Click to view customers, orders and product line items in Shopify
Restock items within an order
Refund an order based on line items
Refund an order in full or by a custom, partial amount
Mark an order as paid
Capture a payment on an order
Duplicate an order on behalf of a customer
Cancel an order
Archive an order
With much more on the way.
Our simple pricing gives you access to all features for a flat rate of $4.95 per agent, per month. There are absolutely no additional or hidden fees and you'll benefit from all new features as they're released. Start with a free 7 day trial to see how much more efficient you can be with Shopify and Zendesk working together seamlessly!
If you are a large company with custom app requirements or multiple storefronts, contact us to find out how we can help.
If you'd like to increase the probability of repeat customers, consider using one of our premium Zendesk Guide themes to upgrade the self-service experience you provide to customers after their purchase. It's been shown that in many cases customers prefer to self-serve and providing them with that ability can reduce the burden on your Support team. Our team or Zendesk experts are also available to build custom themes, apps or provide general consulting services if you're looking to get the most out of Zendesk!