Integrate best-of-breed tools in your value stream with ConnectALL's enterprise-class Value Stream Integration Platform. With built-in vendor adapters and a patent-pending Universal Adapter, ConnectALL allows you to see, measure and automate your software delivery value streams for improved collaboration and increased agility, velocity, and predictability.
ConnectALL’s integration for Zendesk lets you manage incidents and change management in collaboration with other teams using value stream management. Integrating Zendesk with systems across the software development and delivery value stream for testing, defect and issue tracking, requirements management, build and version control and operations, can dramatically speed up customer issue resolution times and align business and development teams to focus on common goals. All information related to service tickets flow bi-directionally between teams – providing end-to-end traceability in software development.
Example Integration Use Case: Zendesk < - > Jira Software: Integrating Zendesk with Jira Software reduces collaboration barriers between development and customer service teams that otherwise lead to quality issues, delivery delays, and financial loss.The teams can communicate in real - time.All tickets from Zendesk automatically synchronize to Jira Software and all the artifacts and data associated with the tickets synchronize back to Zendesk.
Commonly synchronized artifacts Zendesk - ticket Jira Software - Story, defect, test case, task
Connect Zendesk with any tool in your software delivery value stream with ConnectALL’ s Universal Adapter.