Ultimate is the #1 virtual agent platform for high-volume customer support organizations that are serious about delighting their customers with automated ticket responses.
- Scale your business and support capacity without scaling costs
- Save your agents and customers time
- Reduce operational costs by eliminating repetitive tasks
What makes Ultimate different from other bot and automation providers?
We’ve built a deep integration with Zendesk that allows you to:
- Retain all of your conversation data in Zendesk, not a third-party app
- Seamlessly escalate to human agents
- Measure your bot's performance in Zendesk
We integrate with your existing tech stack to:
- Capture unique inputs like order numbers and tracking IDs
- Provide your customers with real-time information from your data warehouse
- Process API calls for workflows like returns and exchanges
We’ve been in the game for over 6 years:
- As one of the original AI platforms, our technology has come a long way
- Brands like Zendesk, Gorillas, and FINNAIR trust our AI models
- Security is no joke to us - we’re GDPR and SOC 2 Type 2 compliant
Are you ready to invest in cost-saving technology that will delight your customers and agents?
Find out your automation potential by scheduling a free consultation with a Customer Support Automation Expert.