Integrate Amazon, eBay, Back Market, Shopify & Walmart messaging with Zendesk


Tired of supporting each of your retail channels separately? ChannelReply integrates your Amazon, eBay, Back Market, Shopify and Walmart messaging into Zendesk. Never lose a customer in the shuffle again!

Click to watch ChannelReply + Zendesk demos on YouTube

Answer Amazon, eBay, Back Market, Shopify & Walmart Messages


ChannelReply makes it simple to answer marketplace messages in Zendesk. No more opening new tickets for every message or watching your replies bounce back. No more scrolling through screens of pointless text. ChannelReply threads conversations into tickets, cleans up clutter, and delivers your messages reliably.

Get All the Data You Need

Order Data

The ChannelReply app shows all your crucial buyer and order data beside each ticket, including:

Buyer Name – Item Title – SKU – Order ID – Amount Paid – Shipping Address – Order Status – Amazon Delivery Level – eBay Buyer Checkout Message – Back Market Payment Method – Shopify Shipping Fee – Walmart Fulfillment Option – Much More!

Take Action Inside Zendesk


In addition to answering messages, you can use the ChannelReply app to perform actions without leaving Zendesk:

  • Trigger Amazon’s “Mark as ‘No response needed’ ” and “Request a Review” buttons
  • Manage eBay returns, cancellations, and Resolution Center cases
  • Upload tracking info, issue refunds, and validate orders for Back Market
  • Handle Shopify cancellations and refunds, including partial refunds
  • Cancel Walmart orders

See All Your Notifications

We're happy to help you get all your important system notifications from Amazon, eBay, Back Market, Shopify and Walmart. Never miss a new order, return, A-to-z claim, cancellation or escalation. Please note that notification types available vary by marketplace.

Type No Evil

Send replies without breaking strict marketplace rules. Set ChannelReply to automatically remove specific text like links, contact info and promotions from your replies. Plus, build a unique signature for each marketplace account you connect to make sure you're always on-brand.

Empower Your Team

Enable your customer service team to harness the awesome power of Zendesk macros and business rules to:

  • Create automated, personalized replies to Amazon, eBay, Back Market, Shopify and Walmart messages
  • Assign buyer questions to the right customer service agent
  • Set priority levels for marketplace messages
  • Keep buyers in the loop, regardless of specific ticket status
  • Invent powerful, time-saving workflows unique to your business

Get Started

Make multichannel support pain-free. Create a ChannelReply account at to begin your free trial, or visit our homepage at to learn more.

App details

Works with
Price (USD)
Free to install
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Apps install directly into your account

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