Tired of supporting e-commerce channels separately? ChannelReply integrates Amazon, eBay, Etsy, Shopify, Walmart, Back Market & Newegg messaging into Zendesk. Never lose a customer in the shuffle again!
Start a free 14-day trial at https://channelreply.threecolts.com/sign-up
ChannelReply makes it simple to answer marketplace messages in Zendesk. No more opening new tickets for every message or watching your replies bounce back. No more scrolling through screens of pointless text. ChannelReply threads conversations into tickets, cleans up clutter, and delivers your messages reliably.
The ChannelReply app shows all your crucial buyer and order data beside each ticket, including:
Buyer Name – Item Title – SKU – Order ID – Amount Paid – Shipping Address – Order Status – Amazon Delivery Level – eBay Buyer Checkout Message – Etsy Tracking Number – Shopify Shipping Fee – Walmart Fulfillment Option – Back Market Payment Method – Newegg Item Number – Much More!
Use the ChannelReply app to perform actions without leaving Zendesk. Here are just a few options:
We're happy to help you get all your important system notifications from all your seller accounts. Never miss a new order, return, A-to-z claim, cancellation or escalation. Please note that notification types available vary by marketplace.
Send replies without breaking any rules. Set rules to remove specific text like links, contact info and promotions from your replies. Plus, build replacement signatures for each marketplace account.
Harness the awesome power of Zendesk macros and business rules!
Make multichannel support pain-free. Start your free trial at https://www.channelreply.threecolts.com/sign-up to begin your free trial, or visit our homepage at https://www.channelreply.com/ to learn more.