Based on the Eisenhower method framework, Priority Matrix by Appfluence is a full featured project management software that helps teams prioritize and focus on what matters most.
With Priority Matrix for Zendesk, your tickets are automatically captured in Priority Matrix and customer support staff can assign them to the specific people inside your organization, simplifying communications. Only authorized Zendesk users keep access to the original ticket, to avoid miscommunications with your customers.
Involving the right person for each ticket greatly facilitates everyone's job:
A Priority Matrix account is needed to use this app, and it can be obtained for free from the Priority Matrix website.