Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing
Automate 24/7 support ticketing with an AI-powered Voicebot.
Leverage the power of conversational AI to automate your helpdesk operations.
Transform your support experience into a seamless and user-friendly process using our industry templates.
How it works:
SUBMIT A TICKET
- Customer calls to submit a ticket
- Voicebot asks specific questions and collects all the information required
- Fully populated ticket is created in Zendesk
PROVIDE AN UPDATE
- Customer calls to check on the status of the ticket
- Voicebot provides an update based on the status of the ticket in Zendesk
Why automate with a voicebot?
- Available 24/7: The voicebot operates around the clock, providing assistance even during non-business hours.
- No waiting time: Eliminate the need to navigate complicated IVR menus, customers talk with the voicebot in natural language.
- Reduced workload: Reduce the workload for human agents, allowing them to focus on more complex tasks.
- Faster resolutions, lower costs: With comprehensive and well-documented tickets, human agents can address issues more efficiently, leading to quicker ticket resolutions to meet your SLAs.
VOCALLS is a Voice-First AI platform automating customer interactions for elevated CX that saves money and increases revenue.
Care for every customer with omnichannel coverage that automates both online and in-person interactions. Combine human and AI for evolved productivity and decision-making.
A single platform empowers you to automate voice, chat, and email conversations, while the LiveTranslate feature lets your agents speak any language in the world.
Explore the power of automation with vocalls.ai