VOCALLS

Automate 24/7 support ticketing with an AI-powered Voicebot.

Preview image of app

Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing

Vocalls + Zendesk logo

Automate 24/7 support ticketing with an AI-powered Voicebot.

Leverage the power of conversational AI to automate your helpdesk operations.

Transform your support experience into a seamless and user-friendly process using our industry templates.

How it works:

SUBMIT A TICKET

Submit a ticket

  • Customer calls to submit a ticket
  • Voicebot asks specific questions and collects all the information required
  • Fully populated ticket is created in Zendesk

PROVIDE AN UPDATE

Update ticket

  • Customer calls to check on the status of the ticket
  • Voicebot provides an update based on the status of the ticket in Zendesk

Why automate with a voicebot?

  • Available 24/7: The voicebot operates around the clock, providing assistance even during non-business hours.
  • No waiting time: Eliminate the need to navigate complicated IVR menus, customers talk with the voicebot in natural language.
  • Reduced workload: Reduce the workload for human agents, allowing them to focus on more complex tasks.
  • Faster resolutions, lower costs: With comprehensive and well-documented tickets, human agents can address issues more efficiently, leading to quicker ticket resolutions to meet your SLAs.

Outperform competitors

VOCALLS is a Voice-First AI platform automating customer interactions for elevated CX that saves money and increases revenue.

Care for every customer with omnichannel coverage that automates both online and in-person interactions. Combine human and AI for evolved productivity and decision-making.

A single platform empowers you to automate voice, chat, and email conversations, while the LiveTranslate feature lets your agents speak any language in the world.

Product portfolio

Explore the power of automation with vocalls.ai

Video

App details

Works with
Support
Author
VOCALLS
Price (USD)
Free to install
See pricing details

What people are saying

Have the app installed?

We are big on feedback. Be the first to write a review.

Get your app in The Marketplace

Find out what it takes to get your app on the digital shelves