The Service Corporation implement and integrate the tools and processes needed for a modern and efficient customer service organization.
The Service Corporation implement and integrate the tools needed for a modern and efficient customer service organization. You get a platform to manage the dialogue with your customers in all channels such as web, email, chat, social media and telephony. Manage your customers in the channels that suit them best and increase your customers’ loyalty and confidence in you.
We make sure that you get a solution adapted to your processes and customers’ needs. Your staff will be equipped with the most efficient tools, processes and best practices to handle the service needs of modern customers.
Over time, we can keep your organization updated with continuous training that covers service, processes and necessary tools. offer continuous training that covers service, processes and necessary tools. Our trainers are experts in service models such as ITIL, Lean-IT and the philosophy of DevOps
Zendesk Implementation and configuration We help businesses of all sizes to introduce Zendesk including project management, design, implementation, integration, process review and training. We are process experts and help you develop simple and efficient workflows and configure the tools needed to support that. If you have an existing Helpdesk system or e-mail solutions, we help you migrate.
Zendesk support We are operating out of Sweden and Malaysia and support our Zendesk customers 365/24/7. The TSC Customer Service for international customers is using Zendesk and offer support in English, Mandarin and Swedish.
Zendesk Apps and Integrations We build integrations between your business applications and Zendesk using APIs. We develop customized apps for your need.
Zendesk Optimization We have great experience in optimizing the way businesses are using Zendesk. We’re especially good at being creative and using the big potential that Zendesk has. If you already have Zendesk we can help you with:
• Analysis and documentation of your current Zendesk setup • Design and implement customized solutions • Design and implement help center • We produce tailor-made reports for measuring and following up your business • Zendesk Intermediate and Advanced Training
Zendesk Licenses As a Zendesk Solution Provider, we provide guidance on which Zendesk products suits you best and resell the licenses to you.