For more than 10 years, Solbeg, certified Gold Microsoft partner, has been successfully implementing software projects of any complexity, consulting companies, developing its own solutions and products. Among our clients are ServiceChannel, Telia, IMAX, etc. Now we have 800+ specialists and several offices worldwide. In 2020, SolbegSoft was mentioned in The Global Outsourcing 100 List, the annual listing of the world’s best outsourcing service providers.
Solbeg service offerings encompass all stages of software development — including business analysis, architecture design and prototyping, development, implementation, testing and QA. Our company focuses on developing solutions for the Oil and Gas industry, Finance, Professional Support Services, Insurance, Security, Logistics and Facility Management.
We help you to boost your customer service
Customer Support Service is an essential part for every business. It is important to be up-to-date and exceed customer expectations. SolbegSoft has rich experience in Support Services for several huge projects and has collaborated with Zendesk Inc., leading Support Services provider. Through this partnership, Solbeg can analyze, audit, develop and suggest new solutions for your workflow optimization.
Our services
We offer a range of services based on Zendesk products. We can audit, analyze and suggest new solutions for your Support Services. Currently, we are Zendesk Affiliate Partner in Reseller, BPO categories.
What we can offer?
We analyze business needs during Customer/Technical support services;
Based on analysis we can find and suggest an appropriate tech solution based on Zendesk list of products;
We provide support system turnkey solution (with training, onboarding, customer satisfaction, etc.);
We conduct Support Services Audit and suggest an Optimization Solution.
Zendesk Implementation and Improvement
Solbeg can audit your Zendesk Support Services or help you to implement it. Implementation process includes:
• Extra Zendesk functionality implementation;
• New Zendesk extensions development for necessary business processes.
• Connection of additional communication channels (chat, talk, facebook, Instagram, twitter, whatsapp, etc.);
• Knowledge Base/Customer support portal creation using Zendesk Guide (content creation, visual content creation, data safety);
• Zendesk Sunshine CRM platform support and implementation;
• Optimal Zendesk products combination.
We have already made several apps for Zendesk Marketplace and have a lot in plans. All our apps are focusing on workflow optimization, customer service improvement and engagement. We have already great success stories from our customers and we are ready to help you. For more information, please visit our site https://solbeg.com/ and don’t hesitate to contact us.
