PolyAI is a leading provider of AI-powered voice assistants for customer service over the phone. Our customer-led voice assistants are used across industries within global companies where B2C conversations are crucial, like MetroBank, SimplyHealth, Volkswagen and FedEx. PolyAI’s award-winning voice assistants have earned renown for their ability to understand natural language and provide quick, accurate and helpful responses.

Past attempts at voice automation have forced callers to guess keywords and repeat themselves over and over in an attempt to be understood.

PolyAI builds customer-led conversational assistants that conduct natural conversations with customers to solve their problems. Our conversational assistants understand customers, regardless of what they say or how they say it. We allow them to speak naturally, interrupt, ask questions and dive in and out of different topics.

This translates into a more accurate resolution of service issues, and higher levels of caller engagement and satisfaction whilst giving more insights on the caller enquiries.

We serve enterprises where customer conversation is an important part of doing business. Our enterprise clients deploy PolyAI conversational assistants to reduce wait times and free up live staff to focus on calls requiring empathy and judgment.

As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.

PolyAI was born in the same University of Cambridge lab that pioneered speech recognition. Thanks to that we are powered by the best-spoken language technology on the market built specifically to understand people regardless of their accents, dialects and background noise. Unlike most general-purpose conversational platforms, our unique and proprietary Large Language Model - ConveRT - has been trained specifically for customer services applications, enabling the deployment of a production-grade, customised conversational assistant in just 6 weeks.

We help accelerate customer service transformation with a unique developer and dialogue design support model allowing our clients and partners to work with our team of dialogue systems scientists, machine learning developers and linguists to manage, maintain and continuously improve each conversational assistant.

Together, we have published over 200 papers which have been cited over 14,000 times and registered 7 patents with 4 more pending. PolyAI has offices in London, New York and San Jose.

To lower your handling time and upgrade your call centre, contact us for a personalized demo.

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