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In this tip, we will create a custom response to certain customers who will have a tailored reply indicate that a specific agent assigned to them. For example, say your business has five products and one support person dedicated to each. Burt is the support person for Product 1, and when a customer submits a [...]
Read MoreAre you wondering how to optimize your Zendesk? Well if you live in the APAC region, you’re in luck: we’re embarking on an eight-city tour offering free one-day training sessions to Zendesk customers in Japan, Singapore, Australia and New Zealand! We go to great lengths to help you get up to speed through in-depth documentation, [...]
Today, Zendesk is happy to announce that it now has 15,000 customers. This is fantastic news after having such an amazing year. First, and foremost, let’s talk about our customers. #15,000 = Roku We are very happy to welcome Roku, the leading streaming platform for entertainment channels, as our 15,000th customer. Today, 15,000 customers use [...]
We know, we know: the S**** People Say meme is on its last leg. Who can even really remember the original video that launched the loquacious viral sensation only a month ago? But we’re hoping we still have just a little bit more time to squeeze in one last entry; this one dedicated to our [...]
You carry your phone everywhere, treat it like your pet and use it for nearly everything. As one of the first customer support platforms with a mobile app, we have apps for iPhone, iPad, Blackberry and Android to support your addiction. Now we’re adding Windows Phone to the mix, meaning that everyone in your organization [...]
Wondering how social media fits into the customer service landscape? Look no further. Author, speaker and entrepreneur Peter Shankman is going to explain it all to you in our latest Zen Masters webinar this Thursday, January 19, 2012. For those unfamiliar with Shankman, he’s the author of Customer Service: New Rules for a Social-Enabled World, [...]
Hold Music is a new feature on Zengage where we hack through the underbrush of the Internet to bring you important customer service stories from the previous week. You’ll laugh, you’ll cry, and you may even learn something. So sit back and bask in the warm glow that is customer service link love. (And spread [...]
This week we’re giving you a bonus Tip of the Week, because this one happens to be our first screencast and we’re too giddy to let it sit around. Enjoy!! Using custom fonts is a great way to add a bit of simple flair to your web portal. In today’s example, we’ll use Google Web [...]
It started out as a way to stalk everyone in high school you ever crushed or hated on…and then it went and changed the whole damn world. Social media is more than just hundreds of millions of people swapping information about your business (and what it does right…and what it does wrong). It is the [...]
Like most of the US, we’re closely following the NFL playoffs. Yesterday’s amazing one-play overtime win by the Denver Broncos–an 80-yard pass by Tim Tebow to Demaryius Thomas–caught our eye, not only because we love a great underdog story, but hey, they’re a customer of ours! In the same way they’re scoring touchdowns on the [...]
This week’s tip is an intro to forum functionality that’s great for trial customers, new users and even veterans who haven’t yet used the Knowledge Base feature in Zendesk. You’ll be able to use these features whether you’re creating a customer-facing and/or agent-only Knowledge Base. The features mentioned below are available during your free 30-day [...]
