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Have you ever heard about Zappos’ amazing customer service and wondered just how they’re able to do it? Author, speaker and consultant Joseph Michelli went inside Zappos to harvest their know-how into juicy tidbits for his latest book, The Zappos Experience. On February 15th, he’s giving away some of Zappos’ secrets in our latest Zen [...]
Read MoreOn a scale of 1 to 10, one being “please, anything but that” and 10 being “this is the best thing that might have ever happened to me,” how much do you like picking up the phone and calling customer service? We’d venture to say the majority of the answers would hover around the lower [...]
There are some portions of your support portal you want everyone to see, and others that need to remain exclusive to certain types of users. For example, the average users might want to read your frequently asked questions (FAQs), but you only want registered users to submit and view tickets. In this week’s tip, Dave [...]
Everyone has a phone support horror story, and it’s easy to think that phone support is an ineffective, cumbersome channel. But that couldn’t be further from the truth. Research shows that customers prefer phone conversations over any other support channel. And that’s not all. Phone systems are now cheaper and easier to implement than ever [...]
Whether its a long-forgotten Christopher Cross melody, a sweet smooth jazz sax solo, or a rollicking version of Beethoven’s 5th, there’s something about customer support hold music that stays with us long after we’ve hung up the phone. And in some instances, that means literally having Peter Cetera and Amy Grant’s “The Next Time I [...]
Google Chrome users are a bunch of forward-thinking, extension-trying, app-happy users that deserve the latest and greatest tools. So we’re adding one of each to your productivity arsenal with our new Google Chrome extension, Zendesk Activity Stream, and app, Zendesk Launch Pad. For those who don’t know, Google Chrome is the world’s second-most popular Internet [...]
After we recently hit 15,000 customers, we thought about the best way to thank both new and existing customers, while paying it forward to others as well. As a result, we’re giving away free Zendesk Starter plans to anyone who donates $20 to the UCSF Benioff Children’s Hospital. Now everyone wins! Last year, we pledged [...]
Are you wondering how to optimize your Zendesk? Well if you live in the APAC region, you’re in luck: we’re embarking on an eight-city tour offering free one-day training sessions to Zendesk customers in Japan, Singapore, Australia and New Zealand! We go to great lengths to help you get up to speed through in-depth documentation, [...]
Today, Zendesk is happy to announce that it now has 15,000 customers. This is fantastic news after having such an amazing year. First, and foremost, let’s talk about our customers. #15,000 = Roku We are very happy to welcome Roku, the leading streaming platform for entertainment channels, as our 15,000th customer. Today, 15,000 customers use [...]
We know, we know: the S**** People Say meme is on its last leg. Who can even really remember the original video that launched the loquacious viral sensation only a month ago? But we’re hoping we still have just a little bit more time to squeeze in one last entry; this one dedicated to our [...]
You carry your phone everywhere, treat it like your pet and use it for nearly everything. As one of the first customer support platforms with a mobile app, we have apps for iPhone, iPad, Blackberry and Android to support your addiction. Now we’re adding Windows Phone to the mix, meaning that everyone in your organization [...]
