Learn what customer experience is and why it’s so important for your business. We also provide tips and examples for how to improve your CX strategy.
Guides, research and more
Boost your productivity. Future-proof experiences. All without compromise. Find out how AI is the best investment and a critical strategy for controlling costs.
Get your complimentary copy of the 2021 Gartner Magic Quadrant to learn why Zendesk is recognised as a Leader.
From customer satisfaction to resolution time, these are the key customer service metrics that measure performance and drive revenue.
Want to dive deeper? Choose a topic.
Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.
In the small-business retail ecosystem, a great customer experience is the gift that keeps on giving.
The 2022 CX Accelerator report results are in. Discover how great customer experiences set teams up to thrive in an ever-changing market.
You have built a powerful support organisation, a feat worth celebrating. But now what? Learn what other CX Champions are doing to continue providing innovative service.
Trying to find the right balance between human agents and AI? Customer data split across systems and apps? Struggling to hire and retain support talent? You may be a CX Riser.
Customer service agents overwhelmed? No visibility into real-time data? Weak personalised service? You may be a CX Starter.
Still figuring out how and where to use AI in support? Struggling to turn customer data into meaningful change? Are agent training programmes less than ideal? You may be a CX Emerger.
Create a sales budget to generate achievable sales goals for your team.