The next big Zendesk AI drop: A leap into the future of customer and employee experience
New products, features, and more are dropping October 4th.
Guides, research, and more

Report: IT leaders tackle new challenges with security, AI & CX
IT leaders have been responsible for keeping systems up to date and managing security issues. With…

The guide to customizing your customer service software
Zendesk's adaptable Agent Workspace is the modern solution to handling classic customer service issues like high ticket volume and complex queries. This guide explores new features that make agents' jobs easier.

State of Manufacturing CX 2023
Download the State of Manufacturing CX 2023 report for actionable CX insights built for manufacturers in today’s ultra-competitive environment.
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Latest stories

Overcoming government regulations and launching a marketplace with Epidemic Sound's Founder, Oscar Hoglund
Oscar Hoglund discusses how, through dedication to their mission, Epidemic Sound put the power back in artists' hands.

Tailscale’s $113M success with Avery Pennarun
Tailscale’s Pennarun shares insights on building a product customers love–not just like.

7 ways CX leaders can close the AI trust gap with customers
Customers already believe in the power of AI to improve their experiences. Here's how companies can honor those expectations.

How companies can bolster the well-being of their support teams with Tade Anzalone at Calm
As any support team manager can attest to, the deleterious effects of stress and burnout have…

Guide to omnichannel contact centers
Omnichannel contact center software streamlines communication channels so customer service reps can provide consistent and personalized support.

All about PCI DDS (and why it’s important)
Earning and maintaining the trust of your customers is critical to the success of your business.…

LinkSquares’ $161M growth strategy with Vishal Sunak
Vishal Sunak, Founder of LinkSquares, shares his journey of building software for legal teams on this episode of the Sit Down Startup podcast.

Shipshape customer service: A CX Moment with Auctane
Zendesk spoke with Auctane's Chief Customer Officer, Chris Karp, about how to craft a unified customer experience.