Customer service agents finally get the recognition they deserve
Article | 3 min read

Customer service agents finally get the recognition they deserve

It’s been another year of high stress and raised customer expectations. That’s why this Customer Service Week is a great time to give your support teams a high five for a job well done.

Service

Customer Service Week: 8 ideas to celebrate on a budget
Article | 5 min read

Customer Service Week: 8 ideas to celebrate on a budget

Customer Service Week is the first full week in October that celebrates the teams on the frontlines of the customer journey. Here's how to celebrate.

What is agent experience? (+ why it’s good for customers, too)
Article | 6 min read

What is agent experience? (+ why it’s good for customers, too)

Does a satisfied customer create a satisfied employee? Does a satisfied employee create a satisfied customer?…

Increasing net retention requires an innovative approach to CX
Article | 9 min read

Increasing net retention requires an innovative approach to CX

See how leading software and cloud services companies are making a name for themselves by leaning into customer experience as a differentiator.

How software and cloud services companies can scale CX with self-service and intelligent triage
Article | 2 min read

How software and cloud services companies can scale CX with self-service and intelligent triage

See how top performers in the software and cloud services industry are using self-service and intelligent routing to scale their CX without sacrificing profitability.

Sales

What is outbound sales? Guide to best practices and strategies
Article | 10 min read

What is outbound sales? Guide to best practices and strategies

Explore the benefits of outbound sales and learn how you can implement winning outbound strategies for your team.

What is sales revenue? Ultimate guide on how to calculate it
Article | 9 min read

What is sales revenue? Ultimate guide on how to calculate it

Sales revenue is a key metric to monitor. Learn how to use the sales revenue formula so you can gauge your company’s continued viability and forecast more accurately.

100+ catchy sales slogans and taglines that customers will love
Article | 9 min read

100+ catchy sales slogans and taglines that customers will love

Memorable sales slogans and taglines are the earworms of marketing. Learn what makes a great one and how to harness its power to accelerate sales.

The 35 best pieces of sales advice for 2022 from sales experts
Article | 9 min read

The 35 best pieces of sales advice for 2022 from sales experts

Get sales advice on sales leadership, sales careers, customer relationships, and more straight from the pros.

Culture

Finserv, disrupted: A CX Moment with Neo Financial
Article | 6 min read

Finserv, disrupted: A CX Moment with Neo Financial

Zendesk sat down with Neo Financial’s Head of Experience, Shannon Burch, to learn how she’s scaling her CX operation while creating emotional connections—and building trust—with customers.

A healthier outcome: A CX Moment with Inovalon
Article | 4 min read

A healthier outcome: A CX Moment with Inovalon

Zendesk chatted with Inovalon’s Associate Vice President of Customer Support, Brian Blumenthal, about the importance of giving teams the right tools to help customers.

World Humanitarian Day: It takes a village
Article | 5 min read

World Humanitarian Day: It takes a village

Learn more about our partner organizations that are supporting humanitarian aid workers all over the world, and—most importantly—how you can help.

Pride month ends, the action continues
Article | 6 min read

Pride month ends, the action continues

Zendesk celebrated Pride 2022 under the theme of Love Sparks Action. Here's how we will continue to support LGBTQIA+ rights and champion diversity, equity, and inclusion for all.

Guides, research, and more

5 ways to maintain brand loyalty beyond the holidays

5 ways to maintain brand loyalty beyond the holidays

Get expert tips to build your business after the holiday rush.

The ultimate guide to CX in retail

The ultimate guide to CX in retail

Learn six best practices for creating great retail customer experiences.

Why financial institutions need to invest in personalization now

Why financial institutions need to invest in personalization now

Here's how to scale support to serve customers efficiently, make the most of your customer data, assess your CX, and more.

Latest stories

Cybersecurity best practices to empower your team
Article | 3 min read

Cybersecurity best practices to empower your team

October is Cybersecurity Awareness Month, so we're sharing tips on how companies and their employees can work together to protect what matters.

Fall for these new integrations
Article | 7 min read

Fall for these new integrations

Fall is here...along with new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.

How AI can make an immediate impact for retailers this holiday season
Article | 3 min read

How AI can make an immediate impact for retailers this holiday season

Are you ready for the holiday rush? Learn how AI can help your customer service team deliver great CX this season.

How to create seamless conversational customer experiences
Article | 6 min read

How to create seamless conversational customer experiences

Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.

How to take airline CX out of a holding pattern
Article | 5 min read

How to take airline CX out of a holding pattern

Reach new heights with better customer experiences. Get our top tips and expert advice.

How CX helps healthcare SMBs earn healthy bottom lines
Article | 5 min read

How CX helps healthcare SMBs earn healthy bottom lines

Smaller healthcare companies stand to grow strong on a foundation of great customer experiences.

Business-to-business messaging with Slack and Zendesk
Article | 4 min read

Business-to-business messaging with Slack and Zendesk

Slack changed the way we work with productive workplace conversations and collaboration. Now Zendesk is helping us keep it all together.

Conversational CRM is the missing piece in your sales strategy
Article | 5 min read

Conversational CRM is the missing piece in your sales strategy

Learn why conversations play a critical role in creating customers for life.