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Harnessing AI-powered efficiency for deeper customer connection—with Lush’s Naomi Rankin

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25 free and customizable feedback form templates

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100+ best canned responses for live chat: Examples + template

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Modernizing the world’s largest service delivery business—with Indigov’s Alex Kouts

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Bridge the AI gap in HR: Why employee buy-in is critical

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The rise of Shadow AI in CX: 4 benefits to an integrated strategy

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Zendesk AI Effect: Real Brands, Real Results, Outsized Impact

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Stay competitive: 3 AI investments CX trendsetters use to surge ahead

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All bets on AI: Scaling iGaming customer support

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Building realistic multi‑turn tests for AI agents

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Raising the bar for enterprise-grade security in AI-powered CX: Zendesk gets Cyber Essentials Plus certified

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Boo-st Your Workflow: October Integrations with a Halloween Twist

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Zendesk Named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center

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