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The AI-powered future of CX and EX is here—let us be your guide

The Zendesk Relate event is coming to Las Vegas April 16 through 18. You’ll see inspiring speakers, gain learnings to bring home, and get best practices you can implement.

Editor’s picks

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The best source of information for customer service, sales tips, guides, and industry best practices. Join us.

Best practices

Article
6 min read

Intelligent call routing: How it works and best practices

Bid farewell to phone tag. Use intelligent routing to streamline issue resolution and connect customers with the most qualified agent to solve their problems.

Article
3 min read

Revenue churn: What it is + how to calculate it

Understanding your revenue churn is a crucial first step in improving your operations and fostering long-term loyalty. Learn about this important concept below.

Article
6 min read

Falling for February integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Podcast
1 min read

Translating iconic experiences to a digital space—with Aesop’s Carine McGinnity

Luxury skincare retailer, Aesop, gained a cult following for offering deeply personal experiences—and yes, those amazing free samples—in its physical stores. Carine McGinnity explains how it’s working to rebuild those experiences online.

Industries

Article
1 min read

How healthcare organizations can embrace conversational CX while maintaining HIPAA compliance

See how healthcare organizations can embrace the trend of conversational service while maintaining their HIPAA compliance requirements.

Article
2 min read

How tech companies are using AI to control costs amidst "year of efficiency"

Find out how leading tech and SaaS companies are using AI to reduce customer service costs and increase productivity.

Article
2 min read

10 ways to boost retail customer engagement in 2024

Get the latest insights and expert tips on how to create best-in-class retail customer engagement.

Tools and media

Article
1 min read

Free customer persona templates and examples

A customer persona template can help your business better understand your customers. Download our free templates and create your own customer personas today.

Article
12 min read

20 chatbot templates to improve your CX in 2024

Use these chatbot templates with AI-powered customer service software to provide fast, 24/7 customer support and improve agent productivity.

Podcast
1 min read

Burning AI questions answered—with Zendesk’s Peter Neels

Zendesk’s senior CX strategist, Peter Neels, tackles the hard-hitting AI questions and explains why a smart implementation strategy might look different than you'd expect.

Article
1 min read

How to write a customer apology letter: 25 templates + examples

An effective customer apology can prevent customer churn and even build customer loyalty. Get our free customer apology letter templates now.

Executive insights

Article
5 min read

Zendesk Agents of Change program: Empowering communities with CX agent training

Zendesk Agents of Change program celebrates nearly 200 agents trained and five new partners at the start of 2024. Learn more about the unique program, the success stories, and what the future holds.

Article
4 min read

CX Trends 2024: Unlock the power of intelligent CX

Ten trends every CX leader needs to know in the era of intelligent CX, a seismic shift that will be powered by AI, automation, and data analytics.

Article
3 min read

4 key lessons from the frontlines of critical customer service

Critical customer service teams must be agile, responsive, and easily scalable—something that all CX leaders, no matter what issues they’re tackling, should strive for.

White Paper
1 min read

Transforming customer service: The impact of AI

Check out the highlights from an Economist Impact event featuring leaders from Zendesk, Mastercard, Forrester Research, and McKinsey discussing how AI is evolving customer service.

Guides, research, and more

White Paper

2023 Gartner® Magic Quadrant™

Every year, Gartner evaluates vendors in the customer service and support space. The Gartner Magic Quadrant…

White Paper

How IT leaders can eliminate siloed service and deliver enhanced employee experiences

Experts warn of decreased employee satisfaction. Here’s how businesses can take action.

Infographic

How AI is transforming the workplace

Forward-thinking organizations are adopting AI technologies to stay current and effortlessly provide better employee experiences.

Latest stories

Article
6 min read

Intelligent call routing: How it works and best practices

Bid farewell to phone tag. Use intelligent routing to streamline issue resolution and connect customers with the most qualified agent to solve their problems.

Article
3 min read

Revenue churn: What it is + how to calculate it

Understanding your revenue churn is a crucial first step in improving your operations and fostering long-term loyalty. Learn about this important concept below.

Article
6 min read

Falling for February integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Podcast
1 min read

Translating iconic experiences to a digital space—with Aesop’s Carine McGinnity

Luxury skincare retailer, Aesop, gained a cult following for offering deeply personal experiences—and yes, those amazing free samples—in its physical stores. Carine McGinnity explains how it’s working to rebuild those experiences online.

Article
3 min read

The AI-powered future of CX and EX is here—let us be your guide

The Zendesk Relate event is coming to Las Vegas April 16 through 18—you’ll see inspiring speakers, gain learnings to bring home, and get best practices you can implement.

Article
1 min read

Free customer persona templates and examples

A customer persona template can help your business better understand your customers. Download our free templates and create your own customer personas today.

Article
12 min read

20 chatbot templates to improve your CX in 2024

Use these chatbot templates with AI-powered customer service software to provide fast, 24/7 customer support and improve agent productivity.

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.