CX Trends 2023: Immersive CX marks the dawn of a new era in service
Article | 3 min read

CX Trends 2023: Immersive CX marks the dawn of a new era in service

Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.

Service

3 ways to collaborate more efficiently with the Slack for Zendesk integration
Article | 1 min read

3 ways to collaborate more efficiently with the Slack for Zendesk integration

See how using Slack + Zendesk helps deliver faster and more personalized service by automating agent workflows and employee experiences.

Customer sentiment: What it is and why you need to measure it
Article | 1 min read

Customer sentiment: What it is and why you need to measure it

Explore what customer sentiment is, how it’s analyzed, and why tracking and understanding it is so important to business success.

What is a conversational interface?
Article | 6 min read

What is a conversational interface?

Conversational user interfaces (CUI) allow humans to interact with applications with natural language. Here's how businesses can use them in customer service for more immersive, personalized experiences.

A new year calls for new integrations
Article | 2 min read

A new year calls for new integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Sales

Sales negotiation skills and strategies to win more deals
Article | 12 min read

Sales negotiation skills and strategies to win more deals

Sales negotiations can be delicate. Learn how to set your sales team up for success with key strategies and training.

50 sales-probing questions to better understand your prospects
Article | 11 min read

50 sales-probing questions to better understand your prospects

Sales-probing questions help you better understand your prospect’s needs and wants. Here are questions you can use in your next call.

Sales performance management 101: Definition and strategies
Article | 10 min read

Sales performance management 101: Definition and strategies

A sales performance management process enables you to analyze and actualize your business’s progress and move you toward success.

What is outbound sales? Guide to best practices and strategies
Article | 10 min read

What is outbound sales? Guide to best practices and strategies

Explore the benefits of outbound sales and learn how you can implement winning outbound strategies for your team.

Culture

Science-based targets are the key to sustainable business
Article | 6 min read

Science-based targets are the key to sustainable business

To help combat climate change, many companies are setting science-based emissions reduction targets. Learn more about these efforts and the impact they can have on the planet.

Winning with digital: A CX Moment with <em>The New York Times</em>
Article | 3 min read

Winning with digital: A CX Moment with The New York Times

Zendesk sat down with Jeff Shah, VP of Customer Care at The New York Times, to learn how his team solves problems for millions of readers around the world.

The International Rescue Committee puts Afghan refugees on the path to safety
Article | 2 min read

The International Rescue Committee puts Afghan refugees on the path to safety

Learn how the International Rescue Committee is supporting resettlement efforts in the U.S.

Making work from home sustainable
Article | 6 min read

Making work from home sustainable

Companies are increasingly striving to measure remote work sustainability, but it’s not an easy feat. Learn best practices for evaluating the environmental impact of employees working from home.

Guides, research, and more

Life science and CX: The impact of customer service

Life science and CX: The impact of customer service

Discover how life science and biotechnology companies can gain a competitive edge with exceptional customer service.

Better conversations with Flow Builder

Better conversations with Flow Builder

In this guide, discover ways to improve customer conversations with the help of bots powered by Zendesk.

4 employee experience strategies for more resilient teams

4 employee experience strategies for more resilient teams

Weathering economic storms is easier when you have engaged employees at the helm. Learn four strategies to increase employee satisfaction and retention.

Latest stories

Infographic | 3 min read

Top retail trend to watch: Omnichannel CX infographic

Discover where consumers are shopping, what shoppers expect, and how retailers can deliver great omnichannel CX.

How customer sentiment analysis improves the customer experience
Article | 1 min read

How customer sentiment analysis improves the customer experience

Companies are continually looking for ways to elevate their customer experience. Learn why customer sentiment analysis could be the key.

The 3 hottest trends in ecommerce right now
Article | 5 min read

The 3 hottest trends in ecommerce right now

Discover the latest ecommerce trends and how companies use new technologies to give their customers award-winning shopping experiences.

Let's get phygital: Blurring online and IRL retail customer experiences
Article | 5 min read

Let's get phygital: Blurring online and IRL retail customer experiences

In 2023, retailers should create a seamless experience for customers across all channels.

Streamline call center BPO management with data-driven WFM
Article | 5 min read

Streamline call center BPO management with data-driven WFM

As support teams brace for an economic downturn, many are leaning on customer service outsourcing to cut costs.

A preview of Advanced Encryption in Zendesk
Article | 2 min read

A preview of Advanced Encryption in Zendesk

Learn more about Zendesk’s Advanced Encryption and, if eligible, how to sign up for our early access program.

Why great CX is the doorway to success with open banking for financial services firms
Article | 5 min read

Why great CX is the doorway to success with open banking for financial services firms

CX is a top priority for financial services providers, and for good reason. Here's how to deliver an experience that meets people's high and evolving expectations.

How companies can make the most of Buy Now, Pay Later services
Article | 4 min read

How companies can make the most of Buy Now, Pay Later services

Discover how companies can use Buy Now, Pay Later services to improve their customer experience and boost their bottom line.