Article Values with action: how Zendesk will continue to do better
Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking
Improve customer experience
How to measure customer satisfaction: advice from industry leaders
Measuring customer satisfaction is critical to growing your business, but don’t take our word for it. Here's how industry experts use customer satisfaction metrics.
5 tips for providing customer oriented support (and why you should)
Your support team can create customer loyalty. Here's how.
Article Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels
Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.
Guide Adapting to rapid change
These days, getting customer support right is more important than ever. Smaller firms must go above…
Sell more
Article Changes to SMB sales cycles better position teams for the challenges ahead
Sales cycles for smaller teams had long been changing, even before a global pandemic transformed everything…
Article Why every sales team needs a Sales Data Scientist
If you want your sales team to reach their potential, help them get more out of the data.
Article Personalize outreach at scale with sales engagement automation
To help sales teams make personalized lead outreach more efficient, we’re launching new sales engagement automation tools for Zendesk Sell
Guide The ultimate guide to sales email automation
With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy
Guides, research, and more
Guide How financial services companies have modernized the customer experience
Once seen as an industry steeped in tradition and with little hands-on customer support, financial services…
White Paper How the accelerating convergence of CRM and contact centers is driving better CX
While the general use of customer relationship management software (CRM) has become the industry standard, it…
Guide How to simplify your sales tools
Simplify your sales software so your reps can spend more time developing relationships and less time on apps
Browse The Library
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Latest stories
Article Home-bound customers turn to messaging channels
Like the perfect storm, 2020 blew in and turned business on its head. And today, business…
Update on Privacy Shield Invalidation by the European Court of Justice
The Court of Justice of the European Union (CJEU) delivered its judgement in Data Protection Commissioner…
Article Scaling your support team: 7 common questions, answered
Many small and midsize businesses (SMBs) rely on a patchwork system of multiple tools just to…
Article What everyone should know about integrated phone support
Unfortunately, most companies don’t have an integrated solution for phone support. It's time we shine a light onto phone support operations
Article Embracing change: Build, test, and adapt in a sandbox environment
The world will keep changing, and now is the time to embrace it. Change can be…
Article 6 contact tracing best practices—and how technology can help
Improving the contact tracing experience helps students, citizens, and employees feel more connected and trusting of their school, local government, or workplace
Article Integrations abound
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…