Here are 10 ways to make the most of conversational customer support—from adding new channels like WhatsApp to deploying bots and automation.
New Zendesk app integrations are here. Learn all about how these new integrations can help your sales and support teams.
If you don't invest in your customers' success, you can't expect them to invest in yours. Learn how to build an effective customer success team to nourish long-term customer relationships.
Deliver a high-touch customer service experience to build and retain meaningful relationships with your audience.
The best startups growth "hack" is building on a solid foundation. Check out these top tips for getting the unsexy things right first.
After-sales service is the support provided to customers after a purchase. Learn how these after-sales activities can increase customer lifetime value.
Take control of your lead conversion process and improve your lead conversion rate with these examples, tips, and tricks.
A sales cadence is a sequence of different outreach methods with a prospect or lead. Optimize your cadence with these best practices.
Find the best, most effective sales training program for your sales team.
Learn more about Zendesk's Tech for Good partners who are assisting Ukrainians and others fleeing crises across the world, and—most importantly—how you can help.
Zendesk chatted with Spartan Race’s Director of Global Engagement, Aja Varney, about how to engage with customers during the next phase of the pandemic.
We loved seeing you at Zendesk Relate 2022. Here are a few highlights—and a peek into what you can still explore online.
Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.
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Learn how Zendesk empowered a Fortune 500 company with the tools it needed to boost productivity and enhance the customer service experience.
In today's competitive market, personalized customer service is what sets retailers apart. This ebook describes best practices to help you create customer loyalty.
Get a quick introduction to conversational data orchestration powered by Zendesk.
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Learn how Urban Alchemy is scaling its efforts to transform more disenfranchised communities in city centers.
Customer feedback management is key to delivering superior products, services, and experiences. Learn how to do it successfully so you can boost retention and build brand loyalty.
Multichannel selling is a best practice for ecommerce businesses. But how can your customer service team deal with incompatible systems on sites like Shopify, Amazon, eBay, and Walmart at the same time?
Omnichannel and multichannel experiences are not the same. Here’s why your business needs omnichannel—and how to get there.
Community software is a platform that allows users to interact and share information online. Here’s how businesses can use it to empower their customers and build a loyal following.
We interviewed startup founders to learn how they built their customer base from the ground up. Here's what they had to say.
A strong customer communication strategy helps ensure your team can deliver consistent brand messaging and build meaningful connections with buyers.
Consumer behavior is an offshoot of behavioral science that sales and marketing orgs use to great effect. Here’s what you need to know.