A new era of conversational CRM Article

A new era of conversational CRM

Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers. Learn more about the product announcements from Zendesk Relate 2022.

Service

What is customer satisfaction score? (+ how to measure CSAT) Article

What is customer satisfaction score? (+ how to measure CSAT)

Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.

The new face of user groups—and 3 reasons to consider joining Article

The new face of user groups—and 3 reasons to consider joining

User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.

A 3-pronged approach to creating (and scaling) legendary customer service experiences Article

A 3-pronged approach to creating (and scaling) legendary customer service experiences

To consistently deliver the types of experiences today’s consumers expect, leverage innovative CX analytics, QA data, and individualized agent coaching.

The 3 keys to successful automated brand interaction Article

The 3 keys to successful automated brand interaction

The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we go back to the basics and unpack what it takes to lay the right foundation for automated brand interaction.

Sales

The ultimate sales glossary: 100 sales terms to know Article

The ultimate sales glossary: 100 sales terms to know

You’ll want to learn these key sales terms so you don’t miss a beat.

Introducing new Zendesk Sell innovations to help companies drive revenue Article

Introducing new Zendesk Sell innovations to help companies drive revenue

New, enhanced features in Zendesk Sell—including advanced sales analytics, custom objects, and sales engagement tools—empower sales teams to accelerate revenue and increase efficiency.

Sales coaching: How to coach reps to succeed in 2022 Article

Sales coaching: How to coach reps to succeed in 2022

Harness the power of sales coaching to create a team of high-impact superstars.

Selling the solution: Why solution sales are taking over Article

Selling the solution: Why solution sales are taking over

Making a purchase is a no-brainer, if it solves a problem. Learn how solution selling connects clients to the best solution for their issue.

Culture

Bringing the vineyard home: A CX Moment with Wine.com Article

Bringing the vineyard home: A CX Moment with Wine.com

Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.

The business imperative of supporting your people Article

The business imperative of supporting your people

HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.

Internal customer service: Definition, tips, and examples Article

Internal customer service: Definition, tips, and examples

Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.

Cue the confetti. We can’t wait to see you at Zendesk Relate 2022. Article

Cue the confetti. We can’t wait to see you at Zendesk Relate 2022.

While much has been on pause over the past two years, Zendesk never took a break. We’re excited for the return of our global customer experience event to share all that we’ve been working on.

Guides, research, and more

How to use Zendesk for IT Guide

How to use Zendesk for IT

Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.

Your how-to guide to growing with the Zendesk Suite Guide

Your how-to guide to growing with the Zendesk Suite

In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.

Five big bets for the future of CX White Paper

Five big bets for the future of CX

Here are five predictions for what the customer experience will look like by 2030.

Latest stories

How to use Zendesk for HR Guide

How to use Zendesk for HR

In this guide, we’ll show you how your HR team can use Zendesk’s low/no code tools to modernize your help desk and start building for the future of work, right here in the present.

Employee Experience Trends Report White Paper

Employee Experience Trends Report

Our Employee Experience Trends Report explores how companies in 21 countries are harnessing the collective power of their people to get ahead.

5 ways to create better employee experiences in healthcare Article

5 ways to create better employee experiences in healthcare

Empowered employees deliver better care faster. Learn how to create a work environment where your team can thrive.

3 ways healthcare companies are improving customer experience Article

3 ways healthcare companies are improving customer experience

Quality customer service in health care is more important than ever. Here’s how to stay ahead of the curve.

Zendesk for Healthcare: Transforming patient and employee experiences Guide

Zendesk for Healthcare: Transforming patient and employee experiences

Support teams can connect with patients, providers, and customers across the healthcare journey. Learn how.

Zendesk for Manufacturing: Customer service that powers lifetime customer value Guide

Zendesk for Manufacturing: Customer service that powers lifetime customer value

Discover how to connect all of your customer data to create better CX and boost your bottom line.

New integrations are in bloom Article

New integrations are in bloom

New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.

Beyond the bubble: How 3 brands are using live chat differently Article

Beyond the bubble: How 3 brands are using live chat differently

Learn how successful brands are evolving their live chat strategy and turning browsers into buyers.