The value of agent education and training during economic slowdowns
With rising customer expectations around better service in today’s macroeconomic environment, it’s important to lean on customer education programs to boost agent knowledge and productivity—and to help your business retain customers.
Service
How to use AI to cut customer service costs in financial services
Learn how to lower costs without sacrificing your customer experience.
How to cut digital customer service costs in financial services
Tailor your customer service into tiers to reduce costs.
Zapier co-founder Mike Knoop: Follow the breadcrumbs from superfans
Here's how the founders knew this wasn't "just another piece of software."
How AI and data analysis can help your business provide the personalized service customers demand
With Zendesk and Amazon Web Services (AWS), businesses can deliver personalized customer experiences at scale with a solution that grows with them and integrates into their existing tech stacks.
Sales
Sales negotiation skills and strategies to win more deals
Sales negotiations can be delicate. Learn how to set your sales team up for success with key strategies and training.
50 sales-probing questions to better understand your prospects
Sales-probing questions help you better understand your prospect’s needs and wants. Here are questions you can use in your next call.
Sales performance management 101: Definition and strategies
A sales performance management process enables you to analyze and actualize your business’s progress and move you toward success.
What is outbound sales? Guide to best practices and strategies
Explore the benefits of outbound sales and learn how you can implement winning outbound strategies for your team.
Culture
IWD 2023: Celebrating women around the world who are championing equity
This year’s theme for IWD is “Embrace Equity”—and that’s exactly what these women at Zendesk are enabling and empowering others to do.
Building community for Black History Month and beyond
Zendesk celebrated Black History Month under the theme of Black History Is My History. Here’s how employees embraced their authentic selves and formed deeper connections with their Black peers and allies.
Science-based targets are the key to sustainable business
To help combat climate change, many companies are setting science-based emissions reduction targets. Learn more about these efforts and the impact they can have on the planet.
The International Rescue Committee puts Afghan refugees on the path to safety
Learn how the International Rescue Committee is supporting resettlement efforts in the U.S.
Guides, research, and more
Turning CX into a competitive advantage for SMBs
From AI to immersive CX, SMBs can still leverage their smaller teams and budgets to their advantage
State of Retail CX 2023
Get the latest research and expert tips on how to create game-changing retail CX in 2023.
CX trends for higher education
Learn 5 CX trends that are improving communications across America’s college campuses and universities in 2023.
Popular guides
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Latest stories
Braze co-founder Mark Ghermezian: “Whatever CRM is, that’s what we need to build”
Here's how founder persistence and ability to anticipate customers’ needs helped Braze dominate the developer-customer market.
Stay product-obsessed: Take it from Zendesk VP and 2x founder Cristina Fonseca
Learn how Fonseca navigated radically different business environments over two tours of duty as a startup founder.
Charting a course to digital transformation in the passenger transportation industry
Digital transformation is desperately needed in the passenger transportation industry. See how modern CX solutions can help bridge the gap between legacy systems and newer ones.
Zendesk for Passenger Transportation
Legacy infrastructure is a big challenge in the passenger transportation industry. See how Zendesk helps transportation companies integrate the old with the new for a more modern customer experience.
Modern CX is long overdue in the passenger transportation industry
A travel boom is upon us. Airlines, cruise lines, and passenger railroads need to refresh their CX if they want to cash in and create loyal customers for life.
Top 5 retail trends to watch for in 2023
Explore the top retail trends of 2023, including meeting shoppers where they are, the rise of phygital, and hyper-personalization.
Eightfold founder Ashutosh Garg on how to achieve “pitch-market fit”
Why the right product and the right product story work hand-in-hand.
Increasing efficiency with Agent Workspace
Increased customer satisfaction, more efficient agents, and better conversational experiences. That's Agent Workspace.