Article Zendesk’s 2020 global impact report
Sharing our commitment to building a diverse and creative company that stands for empathy, equity, and being a good neighbor to the communities we serve.
Service
Article Small companies got faster at solving customer issues last year—here’s how
Hint: small workflow improvements have helped SMBs punch above their weight.
Article How to use Facebook chatbots to improve customer service
Facebook chatbots are your secret weapon on Messenger.
Article What is Customer Service Week? +8 virtual ways to celebrate it
Customer Service Week is the first full week in October that celebrates the teams on the frontlines of the customer journey. Here's how to celebrate.
Article Integration haven
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales and support teams.
Sales
Article 16 cold calling scripts and what you can learn from them
Cold calling scripts are one of the most useful tools for connecting with prospects in a friendly, productive way. If nerves are high, follow these templates very closely at first.
Article What is run rate? ARR definition, formula, and examples
Sales forecasting has a good deal in common with weather forecasting, particularly in the sense that the further one projects into the future, the less reliable the predictions become.
Article Personal selling 101: What it is and how to do it well
Use personal selling to discover what customers really want and need from your brand.
Article Gross sales vs. net sales: Key differences explained
Gross sales and net sales are two metrics that offer distinct advantages when it comes to gauging revenue. Yet not many people can tell the difference.
Culture
Article Strategies for ‘going extreme’ and staying at the top: A CX Moment with Sarah Robb O’Hagan
Zendesk chatted with executive, activist, and entrepreneur Sarah Robb O’Hagan on what it takes to stay at the top of your game while taking your organization’s customer experience to the next level.
Article Why gender equality in the workplace isn’t just a problem for women
In the wake of 2020, 1 in 4 women are considering ‘downshifting’ their careers or leaving the workforce, according to McKinsey & Company and Lean In’s annual “Women in the Workplace” report.
Article A focus on mental health can help prepare employees for re-entry
Never before have mental health and business objectives become so intertwined. Here’s what we learned at SXSW 2021 about the importance of workplace wellness.
Article The future of work for IT teams is supporting hybrid workforces
IT teams don’t always get the credit they deserve for keeping the company running smoothly; they also don’t always have the tools they need to work effectively and provide a seamless experience.
Guides, research, and more
White Paper LendIt + Zendesk: Trust is a must for fintechs
Find out how fintech startups can earn customers' trust and keep it with good customer service, consistent execution, and strong company cultures.
Guide Guide to the Zendesk Marketplace
Give your customer service team a boost with pre-built apps and integrations.
Guide How Zendesk powers an evolving workplace
The future of work pivots on people, tools, and communication. This ebook clearly explains how Zendesk empowers HR and IT teams to help every employee, focus their talents on complex projects, and scale with ease.
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Latest stories
Article The best ways to protect customer information in CX
As digital experiences advance, protecting your customers' information is critical for maintaining trust.
![Why companies need customer tutorials [+ how to create them]](https://web-assets.zendesk.com/cdn-cgi/image/width=990,height=1260,fit=crop,format=auto,q=50/images/AMER/tutorials.jpg)
Article Why companies need customer tutorials [+ how to create them]
Leverage customer tutorials to educate your audience, create trust, and attract new buyers.
Article Do-not-reply emails: Pros, cons, and best practices
Do-not-reply emails can help ease the burden on support reps. But you should proceed with caution.
Article Zendesk welcomes Cleverly
At Zendesk, we believe a key component of providing great customer experiences includes ensuring your agents…
Article A quick guide to enterprise sales (+ 4 tips to supercharge your strategy)
Get ready to take your enterprise sales to the next level.
Article B2B customer service: What it is and how to do it right
Provide world-class B2B customer service to build trust and create long-lasting relationships.
Article A simple guide to customer perception (+ 4 actionable ways to improve it)
Want to know what buyers think of your brand? Here’s how to gauge—and positively influence—customer perception.
Article 3 ways healthtech startups are improving the patient experience
VC funding for healthtech startups is at an all-time high. Here's how industry leaders are rethinking the healthcare experience, from app visits to doctor visits.