Report
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Closing the AI Trust Gap: Building confidence through responsible innovation

AI is transforming how companies support their customers, but delivering on its promise requires more than…

Article
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What is agentic AI, and how does it work?

Agentic AI definition Agentic AI refers to autonomous software that takes initiative to accomplish service-related goals…

Article
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AI will transform CX as we know it—and we’re already well underway

Change comes slowly and then all at once. This phrase, often attributed to Ernest Hemingway, perfectly…

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16 ways to use AI for restaurants to cook up business success

AI in restaurants is transforming the food industry through smarter service and more streamlined operations. Explore the benefits and possibilities in our guide.

Podcasts
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Harnessing AI-powered efficiency for deeper customer connection—with Lush’s Naomi Rankin

With their special blend of AI efficiency and a personal touch, Lush is delivering better support for their customers and their business.

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Retail’s next frontier: Elevating customer experience with Zendesk AI

Discover how retail businesses are modernizing CX, delivering personalized services, and boosting efficiency and savings with Zendesk AI.

Podcast
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Lessons from an AI success story—with XP’s Guilherme Kolberg

Hear how one of Latin America’s largest investment firms is leveraging AI to improve their customer experiences and already seeing results.

Podcast
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Humanizing support at scale—with Talkspace’s Donna Haddigan

For Talkspace’s support team, empathy isn’t a nice to have, it’s a must for each and every customer interaction.

Article

25 free and customizable feedback form templates

Feedback forms help you collect opinions from customers, stakeholders, and employees. Download our free templates and collect feedback today.

Article

100+ best canned responses for live chat: Examples + template

These 100+ live chat canned responses speed up service interactions and support exceptional CX. Get started today with our template.

Podcast
1 min read

Modernizing the world’s largest service delivery business—with Indigov’s Alex Kouts

By bringing private market efficiency to the public sector, Indigov has reduced average constituent wait times from 80 days to a mere eight minutes.

Article
4 min read

Achieving that product-market fit moment with Shippo’s founder, Laura Behrens Wu

Discover how Shippo navigated the challenges of customer churn, achieved product-market fit, and raised over $80 million to dominate the e-commerce shipping industry.

Article
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Bridge the AI gap in HR: Why employee buy-in is critical

A critical disconnect is unfolding between HR leaders and the very people they serve. While 89…

Article
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The rise of Shadow AI in CX: 4 benefits to an integrated strategy

If your agents aren’t equipped with the right AI tools, there’s a strong chance they’re using…

Reports
6 min read

Zendesk AI Effect: Real Brands, Real Results, Outsized Impact

The best brands aren’t just adopting AI—they’re using it to deliver faster service, increase efficiency, and…

Article
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Stay competitive: 3 AI investments CX trendsetters use to surge ahead

Thanks to AI, there’s another seismic shift taking place in customer service. Teams fully integrating AI—not…

Report
5 min read

Closing the AI Trust Gap: Building confidence through responsible innovation

AI is transforming how companies support their customers, but delivering on its promise requires more than…

Article
8 min read

What is agentic AI, and how does it work?

Agentic AI definition Agentic AI refers to autonomous software that takes initiative to accomplish service-related goals…

Article
4 min read

Jumpstart Your June with New Integrations

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Zendesk for…

Article
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Enter your resolution era with Zendesk’s agentic AI

AI has completely changed what customers expect from support. When your smart home assistant can tell…

Introducing the world’s most complete CX solution for the AI era

Article
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These in-demand skills will define the future of HR teams

It wasn’t that long ago that you had to walk into an HR office to get…

Reports
1 min read

Three ways AI will reshape HR by 2028

The future of employee service is evolving—and the next three years will be consequential for HR…

Article
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The power of listening: 3 ways Lush drives brand growth with CX

Today’s top brands are transforming their customer experience with actionable feedback that not only helps customers…