Article Transitioning to a remote workforce
To ensure your customers continue to get the best possible experiences while safeguarding the well-being of your workers, we have assembled some of our own best practices for a remote work environment
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4 best practices for creating a stellar mobile experience
In an increasingly mobile-centric world, more and more consumers are using apps. In 2019 alone, 204…
White Paper Frost & Sullivan award Zendesk for leadership in omnichannel digital customer engagement
Zendesk stood out as a leader by adopting and strengthening its omnichannel digital customer engagement strategy with the acquisition of Smooch in 2019, and its vision for building a truly open platform on Sunshine
Sending surveys in the time of coronavirus
Are customers open to coronavirus-related surveys? According to original data from SurveyMonkey, they are — here's how to engage with them respectfully
Article Zendesk legal terms update 2020
Following the comprehensive improvements to our Master Subscription Agreement (“MSA”) that were announced last December, we continue to improve our MSA to make it shorter and easier to read
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Article Top CRM benefits for sales and support teams
With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully
Article What is the CRM process?
The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers
Article Fast-track lead generation with Sell + Reach
Sales reps can spend hours scouring channels like LinkedIn for potential leads to add to their pipeline. Even then, there’s no guarantee they’ll find the right contact information for the leads they do generate
Article What is the sales pipeline and how do you track it?
In this post, we’ll take a deeper look into what the sales pipeline is, along with how to track and manage it with a CRM
Guides, research, and more
Sunshine technical guide
With businesses managing three times as much data as they did five years ago, delivering the…
Guide How the Junkyard Golf Club scales customer support wisely
The UK's Junkyard Golf Club went from a cheeky pop-up to a growing business--to scale its customer support, the company enlisted the Zendesk Support Suite
Guide The Groomsman Suit offers suits customers love–at scale
The Groomsman Suit had a classic SMB problem--how could it streamline and improve support as its business grew? The company turned to the Zendesk Support Suite
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Article Understanding customer engagement platforms
Real connections with customers can improve customer satisfaction, sales, and retention. A customer engagement platform helps businesses manage complex customer relationships.
Article New integrations from Zendesk
New Zendesk app integrations are here. Learn all about how these new integrations can help your agents
Article We use self service to decrease ticket volume, and you can too
Improving your self service content can help you decrease ticket volume in times of crisis and beyond. Follow these steps to identify impactful changes.
Article Answer Bot is here to help: Better comprehension, more languages, less effort
With better comprehension than before, Answer Bot can help you deliver accurate answers to customers while reducing the effort required by agents.
Article What is a mobile help desk?
Mobile help desk software can give agents the tools they need to do their job from anywhere with an internet connection
Article 6 tips for creating emails optimized for mobile
Mobile optimization is an important part of any business success strategy
Article SMBs can do more with less during times of change
Few have felt the impacts of COVID-19 more than small businesses. But there are opportunities to build a CX response that punches above your weight.
Article 5 of the best knowledge management examples
Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop