Financial services are taking a bite of the conversational business cake and eating it too, creating fast, personalized, and secure messaging experiences

Customers may not be interested in your customer experience software – but your company absolutely should be

Ray Wang of Constellation Research shares actionable insights into this year's most critical customer service trends

With a lead qualification checklist, your organization has a tool for staying aligned, organized, and accurate when it comes to evaluating prospects

Take a look at how putting the customer at the center of your company’s orbit can change your business for the better

Learn how monthly recurring revenue is calculated and how SaaS companies can leverage it to create more accurate sales forecasts and better budgets

Three revenue formulas worth using are gross revenue, net revenue, and deferred revenue. To help you evaluate your company’s finances, we’ll break down what these three types of revenue mean, how to calculate them, and how to evaluate your figures

With the help of lead scoring, reps can more easily prioritize prospects who stand to yield the most profit, enabling them to work smarter and more productively.

We've got a great roundup of new integrations to ring in the new year. Read all about them

Having separate silos for sales and support can make it harder for both parties to get their jobs done, but the short end of the stick goes to the customer caught between them

Reducing the time it takes to resolve a customer issue makes everyone happier. Getting there means taking actionable steps for greater support agent efficiency

We’ll talk about the four most common factors that hinder close rates and how to eliminate them. But first, let’s break down the basics of close rates.

With nearly 1,000 apps available for Zendesk Support and Chat, the Marketplace allows support organizations to extend Zendesk products Today, we expand into new territory — the world of sales

Machine learning and deep learning - you've heard of these terms that describe artificial intelligence. Here's a simple way to understand the difference

Learn how to determine lead value and how it can be used to build sales forecasts that result in a more accurate impression of your future revenue

It’s time to stop formatting endless spreadsheets and invest in a tool that does the work for you: customer relationship management (CRM) software

In this post, we’ll cut through all of the dense algebraic equations to explain what exponential smoothing is and how it’s used in sales forecasting

What is good customer service? Be nice. Be quick. Be thorough. Your customers will thank you. And so will sales, marketing, and the rest of your company

Not long ago, loyalty in customer service was fairly simple, both in meaning and in method. Great brand name? This alone will inspire loyalty. Solid rewards program? That’ll keep your customers close. That was then. Now is… a lot more complicated. Customer loyalty takes more time and a sophisticated level of dedication to earn, as […]

To increase your lead conversion rate, you need to understand how consumer biases play out in day-to-day sales interactions, along with how to spin them in your favor

This year, the holiday season reminded us we have a healthy appetite, not just for food, but also for additions to the Zendesk Apps Marketplace

When high-end watch companies Citizen and Bulova merged, they turned to Zendesk’s Sunshine platform to ensure customers received top-notch support

Paying attention to their IoT data can help companies foster deeper relationships with customers and create better experiences