Your customer support technology should evolve with you as your business scales and changes. Use these steps as a map

Customer support leaders need to create an agent training process that's simple, repeatable, and scalable. Here's how.

We’re closing out July with some great new integrations

Every business needs to consider how to continuously deliver better customer experiences that can compete with the likes of today’s leading brands

What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty.

We all have blind spots. What companies perceive as excellent service does not always line up with the reality of the customer service they are delivering.

Zendesk introduces the Suite Ready program, which enables businesses to use apps that provide greater functionality for agents and customers alike

See how you can master change management, a structured approach to organizing people, processes, and technology in order to smoothly implement change within a company

We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming integration: the Zendesk Events Connector

As a Community Engagement Specialist, Brett Bowser applies years of hands-on customer-service skills to a different, and increasingly essential support experience

Customers expect banks to offer an exemplary digital experience — and retain a human touch. High performers share these traits.

Learn about some great new apps to help improve and extend your Zendesk experience

There are many upsides to personalizing your customer service, but doing so can be a tightrope walk. Here are some tips for providing personalized customer service and customer experience at scale.

Despite it’s growing popularity, there’s still a lot of confusion concerning how machine learning fits within our current understanding of customer service

An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience.

There are some basics to think about when it comes to using data to improve operations across multiple channels.

The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO, and more.

Without a change management process to ensure success, all kinds of disruptions can occur, slowing down productivity and eating away at resources

Duet is a “super seat” that gives users access to both Sell and Support, enabling sales and support reps to take advantage of the customer data flow between them

AI-powered knowledge bases have become vital to providing high-quality customer service--here's why

Cloud-based contact centers, workforce optimization, advanced automation, and AI are the driving forces behind turning call centers into experience centers

The Chicago-based startup The Groomsman Suit is making a name for itself by taking the guesswork out of suiting up

By improving our own customer service offerings, we aim to learn best practices we can pass along to our customers that enable them to do the same

Customer service reps are less engaged in their work when they use call center scripts that don’t have the flexibility they need to interact with customers