Conversational CRM is the missing piece in your sales strategy
Article | 5 min read

Conversational CRM is the missing piece in your sales strategy

To remain competitive in a fast-changing market, companies must tap into conversational CRM to enable rich, satisfying customer experiences.

Service

How CX helps healthcare SMBs earn healthy bottom lines
Article | 5 min read

How CX helps healthcare SMBs earn healthy bottom lines

Smaller healthcare companies stand to grow strong on a foundation of great customer experiences.

Business-to-business messaging with Slack and Zendesk
Article | 4 min read

Business-to-business messaging with Slack and Zendesk

Slack changed the way we work with productive workplace conversations and collaboration. Now Zendesk is helping us keep it all together.

Top 3 things retailers are missing in digital CX
Article | 2 min read

Top 3 things retailers are missing in digital CX

How can retailers create personalized customer experiences online? And what do you need to know to keep up with your customer expectations? Get our top tips.

Good-enough service isn’t good enough: 3 strategies to remain competitive
Article | 5 min read

Good-enough service isn’t good enough: 3 strategies to remain competitive

The 2022 CX Accelerator report results are in. Discover how great customer experiences set teams up to thrive in an ever-changing market.

Sales

100+ catchy sales slogans and taglines that customers will love
Article | 9 min read

100+ catchy sales slogans and taglines that customers will love

Memorable sales slogans and taglines are the earworms of marketing. Learn what makes a great one and how to harness its power to accelerate sales.

The 35 best pieces of sales advice for 2022 from sales experts
Article | 9 min read

The 35 best pieces of sales advice for 2022 from sales experts

Get sales advice on sales leadership, sales careers, customer relationships, and more straight from the pros.

What is transactional selling, and how does this approach work?
Article | 8 min read

What is transactional selling, and how does this approach work?

Whether you're a sales expert or new to the industry, transactional selling is a classic negotiation strategy. Get tips on when and how to use it, and see examples of what it looks like in action.

The future of sales is connection
Article | 3 min read

The future of sales is connection

Zendesk’s survey of 3,000 CRM decision-makers reveals just how important it is to connect sales organizations to critical customer information within the business.

Culture

A healthier outcome: A CX Moment with Inovalon
Article | 4 min read

A healthier outcome: A CX Moment with Inovalon

Zendesk chatted with Inovalon’s Associate Vice President of Customer Support, Brian Blumenthal, about the importance of giving teams the right tools to help customers.

World Humanitarian Day: It takes a village
Article | 5 min read

World Humanitarian Day: It takes a village

Learn more about our partner organizations that are supporting humanitarian aid workers all over the world, and—most importantly—how you can help.

Pride month ends, the action continues
Article | 6 min read

Pride month ends, the action continues

Zendesk celebrated Pride 2022 under the theme of Love Sparks Action. Here's how we will continue to support LGBTQIA+ rights and champion diversity, equity, and inclusion for all.

Urban Alchemy uses Zendesk to help heal homeless communities
Article | 6 min read

Urban Alchemy uses Zendesk to help heal homeless communities

Learn how Urban Alchemy is scaling its efforts to transform more disenfranchised communities in city centers.

Guides, research, and more

Why Cloud 100 startups are investing in CX
Article | 4 min read

Why Cloud 100 startups are investing in CX

The Forbes Cloud 100 List recognizes the top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.

5 ways to maintain brand loyalty beyond the holidays

5 ways to maintain brand loyalty beyond the holidays

Get expert tips to build your business after the holiday rush.

The ultimate guide to CX in retail

The ultimate guide to CX in retail

Learn six best practices for creating great retail customer experiences.

Why financial institutions need to invest in personalization now

Why financial institutions need to invest in personalization now

Here's how to scale support to serve customers efficiently, make the most of your customer data, assess your CX, and more.

Latest stories

Customer service cover letter examples and tips
Article | 19 min read

Customer service cover letter examples and tips

Ready for the next step in your professional journey? Use our customer service cover letter examples to stand out from your competition and set yourself up for success.

“Funding squeeze” does not spell doom and gloom for startups seeking VC
Article | 7 min read

“Funding squeeze” does not spell doom and gloom for startups seeking VC

Cooler heads will prevail in the new startups funding landscape. Check out these tips for continued growth and success.

A+ integrations
Article | 5 min read

A+ integrations

New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.

How tech scale-ups can improve customer experience using data
Article | 10 min read

How tech scale-ups can improve customer experience using data

When your go-to-market (GTM) teams can easily access customer information, you can create a better experience for your employees and customers. Here's how to give GTM teams access to key data across different customer platforms and ensure GDPR compliance.

5 ways that IT asset management improves customer and employee experiences
Article | 5 min read

5 ways that IT asset management improves customer and employee experiences

Learn how IT asset management can boost productivity, performance, and customer and employee experiences.

Why financial services companies need to invest in CX now

Why financial services companies need to invest in CX now

In this guide, we explore how financial services companies can transform their CX while reducing costs.

The ultimate guide to CX in fintech
Article | 4 min read

The ultimate guide to CX in fintech

How can fintechs create winning customer experiences? We share expert advice and examples for boosting your CX.

How leading healthcare organizations are transforming patient and employee experiences

How leading healthcare organizations are transforming patient and employee experiences

Learn how leading healthcare organizations are addressing industry challenges while creating better experiences for their employees.