CX Trends 2023: Immersive CX marks the dawn of a new era in service
Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.
Editor’s picks
Service
Customer sentiment: What it is and why you need to measure it
Explore what customer sentiment is, how it’s analyzed, and why tracking and understanding it is so important to business success.
What is a conversational interface?
Conversational user interfaces (CUI) allow humans to interact with applications with natural language. Here's how businesses can use them in customer service for more immersive, personalized experiences.
A new year calls for new integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
The 3 hottest trends in ecommerce right now
Discover the latest ecommerce trends and how companies use new technologies to give their customers award-winning shopping experiences.
Sales
Sales negotiation skills and strategies to win more deals
Sales negotiations can be delicate. Learn how to set your sales team up for success with key strategies and training.
50 sales-probing questions to better understand your prospects
Sales-probing questions help you better understand your prospect’s needs and wants. Here are questions you can use in your next call.
Sales performance management 101: Definition and strategies
A sales performance management process enables you to analyze and actualize your business’s progress and move you toward success.
What is outbound sales? Guide to best practices and strategies
Explore the benefits of outbound sales and learn how you can implement winning outbound strategies for your team.
Culture
Science-based targets are the key to sustainable business
To help combat climate change, many companies are setting science-based emissions reduction targets. Learn more about these efforts and the impact they can have on the planet.
Winning with digital: A CX Moment with The New York Times
Zendesk sat down with Jeff Shah, VP of Customer Care at The New York Times, to learn how his team solves problems for millions of readers around the world.
The International Rescue Committee puts Afghan refugees on the path to safety
Learn how the International Rescue Committee is supporting resettlement efforts in the U.S.
Making work from home sustainable
Companies are increasingly striving to measure remote work sustainability, but it’s not an easy feat. Learn best practices for evaluating the environmental impact of employees working from home.
Guides, research, and more
Life science and CX: The impact of customer service
Discover how life science and biotechnology companies can gain a competitive edge with exceptional customer service.
Better conversations with Flow Builder
In this guide, discover ways to improve customer conversations with the help of bots powered by Zendesk.
4 employee experience strategies for more resilient teams
Weathering economic storms is easier when you have engaged employees at the helm. Learn four strategies to increase employee satisfaction and retention.
Browse by topic
Want to take a deeper dive? We’ve got you covered.
Latest stories
Top retail trend to watch: Omnichannel CX infographic
Discover where consumers are shopping, what shoppers expect, and how retailers can deliver great omnichannel CX.
How customer sentiment analysis improves the customer experience
Companies are continually looking for ways to elevate their customer experience. Learn why customer sentiment analysis could be the key.
Let's get phygital: Blurring online and IRL retail customer experiences
In 2023, retailers should create a seamless experience for customers across all channels.
Streamline call center BPO management with data-driven WFM
As support teams brace for an economic downturn, many are leaning on customer service outsourcing to cut costs.
A preview of Advanced Encryption in Zendesk
Learn more about Zendesk’s Advanced Encryption and, if eligible, how to sign up for our early access program.
Why great CX is the doorway to success with open banking for financial services firms
CX is a top priority for financial services providers, and for good reason. Here's how to deliver an experience that meets people's high and evolving expectations.
How companies can make the most of Buy Now, Pay Later services
Discover how companies can use Buy Now, Pay Later services to improve their customer experience and boost their bottom line.
The season of giving new integrations
Give the gift of new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.