A guide for CX leaders to adapt your customer service when facing uncertainty.
It’s not sentient chatbots replacing the workforce. It’s about making people's jobs easier and creating better customer experiences.
At a time of sky-high customer expectations, staffing shortages, and economic uncertainty, AI helps customer service teams scale—and stay nimble.
Sales negotiations can be delicate. Learn how to set your sales team up for success with key strategies and training.
Sales-probing questions help you better understand your prospect’s needs and wants. Here are questions you can use in your next call.
A sales performance management process enables you to analyze and actualize your business’s progress and move you toward success.
Explore the benefits of outbound sales and learn how you can implement winning outbound strategies for your team.
As we approach Veterans Day, a member of Zendesk’s veteran employee community shares how servant leadership is directly related to customer service.
Zendesk chatted with Upwork’s Vice President of Customer Support, Brent Pliskow, about the evolving workplace landscape and the growing need for freelancers.
Learn more about our partner organizations that are supporting humanitarian aid workers all over the world, and—most importantly—how you can help.
Guides, research, and more
After a holiday season that was challenged by excess inventory, supply chain issues, and staffing shortages, retailers are taking stock of last year’s sales—and looking for ways to improve the outlook for 2023.
The entire relationship lives in the conversation. Meet the new channels, technologies, and methods of staying on top of the customer relationship.
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During an economic slowdown, there are steps you can take to maintain, and even grow, your existing customer base. Deepen customer relationships by delivering seamless, personalized CX on all channels.
In the 15 years since its founding, Zendesk has been a leader in product innovation and…
Customer interactions are revenue-generating opportunities when CX agents have the right tools to boost conversion rates and increase average order values.
The holiday season is upon us, and consumers are ready to spend. Here's what retailers need to consider to create better CX during the busiest time of the year.
Big box platforms are limited in their ability to fuel growth. Turn ordinary interactions into personal and extraordinary revenue-generating opportunities.
Facing a possible recession, business leaders are making tough choices. It’s possible to slow spending and hiring, without having to sacrifice quality or scale.
An endless aisle can turn a frustrating shopping experience into a positive one. Here's how retailers can use it to boost brand loyalty and drive business growth.
When facing a recession or an economic slowdown, companies naturally look for ways to cut costs. Any team viewed as a cost center can face significant challenges, so it’s imperative that customer service orgs prioritize spending in areas where they can find efficiencies.