Article What ‘the customer is always right’ means in a digital-first world
This customer service philosophy is more relevant than ever, but it doesn't mean what you might think.
Service
Article Zendesk messaging: Customer service in a digital-first world
Zendesk messaging empowers businesses to deliver rich conversational experiences that are connected across web, mobile and social messaging apps.
White Paper Report: CX Champions of North America
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.
Article Faster, better, stronger—how smart uses of tech make all the difference in CX
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
Article Become a CX Champion—Best practices for you and your team
ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.
Sales
Article Close deals faster with sales process automation
Learn how sales process automation helps teams be 52% more productive, convert 47% more leads, and generate 45% more referrals.
Article 5 sales process templates for building out your pipeline
Tighten up your pipeline with custom stages and criteria requirements
Article How sales managers use Zendesk Sell to boost their team’s performance
At the end of the day, sales managers are focused on one goal: Making sure their…
Article Sales performance: Why it matters and what managers can do about it
Maybe you’ve heard it before: “People don’t quit their job; they quit their managers.” Bad managers…
Culture
Post-pandemic trends from a futurist—what consumers and employees want next
We’ve heard it a thousand times: “the pandemic is unprecedented.” And it’s true—COVID-19 has changed the…
Article The hottest CX trends for retailers are anything but trendy
Amidst industry upheaval, a focus on the customer experience is a mainstay.
Article Stop for a CX moment— 4 industry leaders on thriving under adversity
As the world adjusts to the “new reality” of the pandemic, industry leaders look back on…
Article How to authentically embody corporate social responsibility
The concept of corporate social responsibility (CSR) originated with companies having to clean up after their…
Guides, research, and more
White Paper The ROI of CX transformation
This report from Forrester gives CX and IT leaders the tools they need to calculate the benefits, costs, and ROI of an enterprise-wide CX transformation.
White Paper Gartner’s predictions for 2021: CRM customer service and support
As your approach to customer service matures, the complexity of your customers’ issues increases.
Guide Switch to Zendesk, the most complete solution for the modern B2C business
Learn why Zendesk is the most trusted and complete solution.
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Latest stories
Article Live chat vs. phone support: Which should you choose?
Different customer service channels offer unique sets of benefits to a business and to customers. Here's what to keep in mind when weighing live chat vs. phone support.
How to provide great Facebook customer service
Learn the secrets of great customer service on Facebook with our downloadable guide. customer service on facebook
Article CX is at a digital tipping point—here’s what IT leaders can prepare for
As companies broaden CX technology investments, IT leaders are in a unique position to drive CX forward.
Article The importance of customer service benchmarking
Regularly benchmarking your performance against peers is essential to maintaining a competitive edge
Article Scottish nonprofit teams up with Zendesk’s Tech for Good program to feed the hungry
Edinburgh’s Empty Kitchens, Full Hearts turns food waste into hot meals for citizens in need.
Article How to embrace new behaviors in 2021
2020 brought on a seismic shift in consumer trends, but many industries are adapting.
Article Digital natives are here to transform your CX
Regardless of whether or not companies were ready, the pandemic accelerated the digital technology adoption timeline from five years to three months.
Article What is Platform as a Service? PaaS examples, applications, and advice
In 2020, the office went virtual. Meetings moved from boardrooms to Zooms, watercooler conversations became Slack…