Article Building the best customer experiences with Facebook and Zendesk
Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within Zendesk
Service
White Paper Report: CX Champions of North America
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.
Article Faster, better, stronger—how smart uses of tech make all the difference in CX
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
Article Become a CX Champion—Best practices for you and your team
ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.
Article The impact of empowered support teams on small-business CX
Learn how to set support agents up for success, giving them the tools to drive your business forward.
Sales
Article Getting started with sales management: Everything you need to know
A comprehensive guide for new sales managers.
Article 6 proven ways to improve your sales process (with advice from Vidyard, Zendesk, and Metadata.io)
2020 was a year when “business as usual” wasn’t really an option. Many sales teams found…
Article Why you need sales process mapping to solve big-picture problems
Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.
Article 10 sales performance metrics you should track every week, month, and quarter
You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.
Culture
Article 6 tips for creating more inclusive surveys
Now more than ever inclusion is a measure of workplace culture and inequality across industries. But…
Article Why the employee experience is the customer experience
The second time I speak with Colleen Berube, CIO and SVP of Operations at Zendesk, she…
Article Introducing stories about helpful people
When Eric Grandon discovered beekeeping, he had no idea that the bees would give him the…
Article Holiday 2020: 3 trends for retailers this season
The most wonderful time of the year will look a bit different in 2020. The holidays…
Guides, research, and more
White Paper Report: CX Champions of Europe
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Europe are driving CX success.
White Paper Report: CX Champions of Asia Pacific
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.
White Paper Report: CX Champions of Latin America
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.
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Latest stories
Article Why experience data is key to better customer service
Today, quality customer service is more important than ever. One in three customers are abandoning brands…
Article The state of your business, as told by data
Customer experience works better when it's driven by data — that's why it's important to integrate data from sales, support, and your customers. Here's how.
Article Is your customer support team ready this holiday season?
It’s the most wonderful time of the year — unless you’re sitting on hold with a…
Article Building stronger customer relationships with messaging
We’re excited to introduce Zendesk messaging for web and mobile — bringing rich, modern and automated conversational experiences to your own properties.
A business’s guide to Facebook Chat
Facebook Chat comes with tradeoffs. But for some businesses, it's a great stepping stone between social and embedded messaging
White Paper A Three-Step Approach to Jump-Starting CX Transformation in Government
High-quality customer experience (CX) drives mission success, and the government sector is no exception. When government…
Article The art of social listening: Tracking and acting on what your customers say about you on social media
How to gain actionable insights from social media
Article How to pick customer segmentation software that will scale with your team
Here's what to look for in a customer segmentation tool.