New products, features, and more are dropping October 4th.
Rapha Fontes of Squarespace joins Conversations with Zendesk host Nicole Saunders for an in-depth conversation about gathering and acting on customer feedback at scale.
In this Cybersecurity Awareness Month special, we take a deep dive into the top cybersecurity terms you need to know.
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
In this episode of the Conversations with Zendesk podcast, Addie Wallace of Wine.com talks about personalizing the customer experience and the importance of customer feedback.
Arm your business with the tools you need to boost your income with our interactive profit margin calculator and guide.
Sales negotiations can be delicate. Learn how to set your sales team up for success with key strategies and training.
Sales-probing questions help you better understand your prospect’s needs and wants. Here are questions you can use in your next call.
A sales performance management process enables you to analyze and actualize your business’s progress and move you toward success.
The DE&I leader shares how women can refine their negotiation skills in the workplace and create value at the negotiating table.
Zendesk spoke with two Dutch Bros CX leaders about the importance of building strong customer relationships—one cup of coffee at a time.
Why we need to gather, dream, and amplify louder and prouder in 2023 and beyond: A Pride month special with Zendesk’s Scott Morris
In a candid interview, Zendesk Acting Chief Marketing Officer and Executive Sponsor of the Pride employee committee, Scott Morris, shines a light on why it's a pivotal time for Pride community members and allies to rally together.
See how Zendesk partners are creating more equitable workplaces, advancing women’s careers, and empowering women across the globe.
Guides, research, and more
Discover new insights and data from 1,200 IT leaders about AI, data privacy, and CX strategies.
Zendesk's adaptable Agent Workspace is the modern solution to handling classic customer service issues like high ticket volume and complex queries. This guide explores new features that make agents' jobs easier.
Download the State of Manufacturing CX 2023 report for actionable CX insights built for manufacturers in today’s ultra-competitive environment.
Want to take a deeper dive? Choose a topic.
Overcoming government regulations and launching a marketplace with Epidemic Sound's Founder, Oscar Hoglund
Oscar Hoglund discusses how, through dedication to their mission, Epidemic Sound put the power back in artists' hands.
Tailscale’s Pennarun shares insights on building a product customers love–not just like.
Introducing the Zendesk Voice API for seamless customer support.
Customers already believe in the power of AI to improve their experiences. Here's how companies can honor those expectations.
As any support team manager can attest to, the deleterious effects of stress and burnout have…
Omnichannel contact center software streamlines communication channels so customer service reps can provide consistent and personalized support.
Earning and maintaining the trust of your customers is critical to the success of your business.…
Vishal Sunak, Founder of LinkSquares, shares his journey of building software for legal teams on this episode of the Sit Down Startup podcast.