This customer service philosophy is more relevant than ever, but it doesn't mean what you might think.
Zendesk messaging empowers businesses to deliver rich conversational experiences that are connected across web, mobile and social messaging apps.
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.
Learn how sales process automation helps teams be 52% more productive, convert 47% more leads, and generate 45% more referrals.
Tighten up your pipeline with custom stages and criteria requirements
At the end of the day, sales managers are focused on one goal: Making sure their…
Maybe you’ve heard it before: “People don’t quit their job; they quit their managers.” Bad managers…
We’ve heard it a thousand times: “the pandemic is unprecedented.” And it’s true—COVID-19 has changed the…
Amidst industry upheaval, a focus on the customer experience is a mainstay.
As the world adjusts to the “new reality” of the pandemic, industry leaders look back on…
The concept of corporate social responsibility (CSR) originated with companies having to clean up after their…
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This report from Forrester gives CX and IT leaders the tools they need to calculate the benefits, costs, and ROI of an enterprise-wide CX transformation.
As your approach to customer service matures, the complexity of your customers’ issues increases.
Learn why Zendesk is the most trusted and complete solution.
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Different customer service channels offer unique sets of benefits to a business and to customers. Here's what to keep in mind when weighing live chat vs. phone support.
Learn the secrets of great customer service on Facebook with our downloadable guide. customer service on facebook
As companies broaden CX technology investments, IT leaders are in a unique position to drive CX forward.
Regularly benchmarking your performance against peers is essential to maintaining a competitive edge
Edinburgh’s Empty Kitchens, Full Hearts turns food waste into hot meals for citizens in need.
2020 brought on a seismic shift in consumer trends, but many industries are adapting.
Regardless of whether or not companies were ready, the pandemic accelerated the digital technology adoption timeline from five years to three months.
In 2020, the office went virtual. Meetings moved from boardrooms to Zooms, watercooler conversations became Slack…