Though the world is going through some pretty dramatic changes, Zendesk and our ecosystem of partners are here to help with tools to keep your business moving forward. Staying agile Across the board, businesses are facing volatile shifts in support volume, as well as the types of support that need to be prioritized. According to […]

Our top priorities are to keep our employees safe and to support the companies and customers that depend on Zendesk

During our most recent “Ask Me Anything” (AMA) discussion, leaders from the Zendesk Business Continuity Leadership Team shared how we adapted for the unprecedented coronavirus (COVID-19) pandemic and quickly mobilized our employees to work from home

Customer requests are increasingly prone to volatility, putting pressure on support teams as ticket volume fluctuates during the COVID-19 outbreak

Support, sales, and marketing benefit from messaging strategies that boost customer satisfaction, retention, and engagement

Feedback in business is crucial to growing and improving. It’s beneficial to take a closer look at what’s working and what isn’t. But where do you start?

Let’s talk a little more about why and how CRMs are used in marketing. We’ll also explain the differences between a CRM and marketing automation software

We've compiled a list of our product features and ideas to help your team continue to work effectively from home

Understanding how to create a CRM database shouldn’t be a mystery. In this post, we break down the benefits of a CRM database and what kind of data it should store.

Customer relationship management databases can help companies of all shapes and sizes improve its long-term customer relationships

In an ever-changing world, retaining customers and turning them into brand loyalists can help fuel your organization through the ups and downs

Sales reps can spend hours scouring channels like LinkedIn for potential leads to add to their pipeline. Even then, there’s no guarantee they’ll find the right contact information for the leads they do generate

Customers have high expectations for the speed and quality of their support, and a poorly managed omnichannel environment isn’t just frustrating for agents, it’s ultimately frustrating for customers as well

Customer analytics can tell you what you want to know about your customers, leading to sharper predictions about the future and actionable roadmaps for achieving your desired results

Here are some tips on how to find a CRM platform that serves your needs and elevates your customer experience

Master the art of customer engagement and you have taken a huge step in sustaining long-term relationships with your customers. Read on for best practices on customer engagement

Phishing emails often appear normal, but it’s easy to identify warning signs if you know where to look

For e-commerce businesses, conversational messaging provides unparalleled opportunities to improve the customer experience—and sell more goods and services in the process

In this post, we’ll take a deeper look into what the sales pipeline is, along with how to track and manage it with a CRM

Data isn’t all schmaltz and talk, and more and more companies are adopting support strategies and CRM solutions where visible big data is fueling growth

Work from home has us feeling isolated and stir-crazy. We hope you can nerd out and lose yourself in this month’s integration bonanza

Learn how live chat support contributes to a better customer service experience, and why it's an essential component of any omnichannel support solution

Keeping track of all of your company's contacts, customer relationships, and conversations is tricky, but a CRM can make it easier to manage

In this customer relationship management guide, Zendesk explains how CRM software can help build relationships with customers, boost engagement, and lead to better business outcomes