Accessibility is more than one of our business principles—it’s also a core value. At Zendesk, we support safe, fair, and accessible elections in the U.S. and around the world.
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.
Learn how to set support agents up for success, giving them the tools to drive your business forward.
The customer has changed and so have their expectations on what customer experience means to them.…
Get your sales team on the right track by building a clear, easy-to-adopt sales process.
One of these six popular sales methodologies can help your sales team turn more ideal prospects into customers.
When you set off on a road trip, you have a vehicle and a road map.…
It’s time for we need a new “ABCs of Sales” strategy. Here’s what we recommend.
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Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the leaders are driving CX success.
For some governments, crisis is an opportunity for improvement. While business as usual has proven to…
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Facebook's Messenger API now supports Instagram, which means businesses can manage customer conversations that start from their profile, Shops, and Stories — with the help of automation, live agents, and solutions like Zendesk.
Here are four questions you should ask before getting started with an outsourcer.
As the Covid-19 pandemic pushes the limits of our global economy and healthcare systems, another, quieter crisis underpins it all—the toll it’s taking on our mental health.
Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…
For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…
Setting up your customer support organization for success is the first step towards offering excellent customer…
Forrester report: The case for asynchronous messaging: Apple Business Chat, Facebook Messenger, WhatsApp
IT leaders are at the forefront of delivering exceptional customer and employee experiences, while keeping operational…
Experts share the CX strategies that make a real difference.