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A customer service audit is one of the best tools in your toolbox to ensure you offer high-quality support.

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Discover how retail businesses are modernizing CX, delivering personalized services, and boosting efficiency and savings with Zendesk AI.

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These 100+ live chat canned responses speed up service interactions and support exceptional CX. Get started today with our template.

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Modernizing the world’s largest service delivery business—with Indigov’s Alex Kouts

By bringing private market efficiency to the public sector, Indigov has reduced average constituent wait times from 80 days to a mere eight minutes.

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Discover how Shippo navigated the challenges of customer churn, achieved product-market fit, and raised over $80 million to dominate the e-commerce shipping industry.

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Dispatch from the frontlines of critical customer service—with the International Rescue Committee’s Andre Heller

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Discover how Zendesk AI can help organizations improve their service operations in our latest report, conducted by Nucleus Research.

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Smart AI strategies for HR and IT service teams

AI can improve the employee experience in many ways, but strategic decision-making is key when navigating the evolving landscape of employee service and the future of work.

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AI for customer success: Benefits + use cases

Use AI for customer success to create personalized journeys, reduce customer churn, and lower business costs, all while improving customer experiences.

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Here’s how to calibrate your customer service QA reviews to make sure all of your reviewers are aligned in providing consistent, helpful feedback.

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Customer service ROI: How to measure and improve it

Customer service ROI is the total impact of investments in improving support quality and efficiency. Learn how to calculate and improve ROI in this guide.

What is employee service management? Complete guide

Employee service management is a strategic initiative aimed at elevating employee support by streamlining HR and IT services, automating routine tasks, and empowering employees with self-service capabilities.

Introducing the world’s most complete CX solution for the AI era

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Auto QA: How to automate customer service quality assurance

Automated quality assurance will help define the future of support. Find out what that means, and what Auto QA can do for you.

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Harnessing AI-powered efficiency for deeper customer connection—with Lush’s Naomi Rankin

With their special blend of AI efficiency and a personal touch, Lush is delivering better support for their customers and their business.

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Customer service quality assurance job description: Examples

Looking for a customer service quality assurance specialist? Use a job description template and get inspired by real-life examples.