Best practices for conversational customer service Guide

Best practices for conversational customer service

Here are 10 ways to make the most of conversational customer support—from adding new channels like WhatsApp to deploying bots and automation.

Service

Incoming: Hot, fresh integrations Article

Incoming: Hot, fresh integrations

New Zendesk app integrations are here. Learn all about how these new integrations can help your sales and support teams.

A startup’s guide to building a customer success team Article

A startup’s guide to building a customer success team

If you don't invest in your customers' success, you can't expect them to invest in yours. Learn how to build an effective customer success team to nourish long-term customer relationships.

What is high-touch customer service? (+ how to deliver it) Article

What is high-touch customer service? (+ how to deliver it)

Deliver a high-touch customer service experience to build and retain meaningful relationships with your audience.

Startup growth-hacking strategies are not <br> one-size-fits-all Article

Startup growth-hacking strategies are not
one-size-fits-all

The best startups growth "hack" is building on a solid foundation. Check out these top tips for getting the unsexy things right first.

Sales

After-sales service: 10 strategies to keep customers engaged Article

After-sales service: 10 strategies to keep customers engaged

After-sales service is the support provided to customers after a purchase. Learn how these after-sales activities can increase customer lifetime value.

Lead conversion: Examples and effective tips for improvement Article

Lead conversion: Examples and effective tips for improvement

Take control of your lead conversion process and improve your lead conversion rate with these examples, tips, and tricks.

How to absolutely nail a sales cadence: Tips and examples Article

How to absolutely nail a sales cadence: Tips and examples

A sales cadence is a sequence of different outreach methods with a prospect or lead. Optimize your cadence with these best practices.

The 15 best online sales training programs in 2022 Article

The 15 best online sales training programs in 2022

Find the best, most effective sales training program for your sales team.

Culture

This World Refugee Day, stand with refugees Article

This World Refugee Day, stand with refugees

Learn more about Zendesk's Tech for Good partners who are assisting Ukrainians and others fleeing crises across the world, and—most importantly—how you can help.

Let’s get physical: A CX Moment with Spartan Race Article

Let’s get physical: A CX Moment with Spartan Race

Zendesk chatted with Spartan Race’s Director of Global Engagement, Aja Varney, about how to engage with customers during the next phase of the pandemic.

That’s a wrap: A look back at Zendesk Relate 2022 Article

That’s a wrap: A look back at Zendesk Relate 2022

We loved seeing you at Zendesk Relate 2022. Here are a few highlights—and a peek into what you can still explore online.

Internal customer service: Definition, tips, and examples Article

Internal customer service: Definition, tips, and examples

Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.

Guides, research, and more

Zendesk provides Fortune 500 company with a solution to improve support and performance White Paper

Zendesk provides Fortune 500 company with a solution to improve support and performance

Learn how Zendesk empowered a Fortune 500 company with the tools it needed to boost productivity and enhance the customer service experience.

6 ways for small and mid-sized retailers to improve customer experience White Paper

6 ways for small and mid-sized retailers to improve customer experience

In today's competitive market, personalized customer service is what sets retailers apart. This ebook describes best practices to help you create customer loyalty.

Conversational data orchestration for smart, seamless CX Guide

Conversational data orchestration for smart, seamless CX

Get a quick introduction to conversational data orchestration powered by Zendesk.

Latest stories

Urban Alchemy uses Zendesk to help heal homeless communities Article

Urban Alchemy uses Zendesk to help heal homeless communities

Learn how Urban Alchemy is scaling its efforts to transform more disenfranchised communities in city centers.

Customer feedback management guide: Best practices + tools Article

Customer feedback management guide: Best practices + tools

Customer feedback management is key to delivering superior products, services, and experiences. Learn how to do it successfully so you can boost retention and build brand loyalty.

How to help customer service teams in multichannel selling Article

How to help customer service teams in multichannel selling

Multichannel selling is a best practice for ecommerce businesses. But how can your customer service team deal with incompatible systems on sites like Shopify, Amazon, eBay, and Walmart at the same time?

What is omnichannel? Definition, strategy, and examples Article

What is omnichannel? Definition, strategy, and examples

Omnichannel and multichannel experiences are not the same. Here’s why your business needs omnichannel—and how to get there.

What is community software? (+3 reasons to use it) Article

What is community software? (+3 reasons to use it)

Community software is a platform that allows users to interact and share information online. Here’s how businesses can use it to empower their customers and build a loyal following.

4 ways to grow your customer base as a startup Article

4 ways to grow your customer base as a startup

We interviewed startup founders to learn how they built their customer base from the ground up. Here's what they had to say.

Customer communication: 7 tips to build an effective strategy Article

Customer communication: 7 tips to build an effective strategy

A strong customer communication strategy helps ensure your team can deliver consistent brand messaging and build meaningful connections with buyers.

A simple, effective consumer behavior model (with examples) Article

A simple, effective consumer behavior model (with examples)

Consumer behavior is an offshoot of behavioral science that sales and marketing orgs use to great effect. Here’s what you need to know.