AI-powered ecommerce drives business at Cox Automotive
Everyday conversations with customers become revenue-generating opportunities.
Service
ShareFile, Levitate co-founder Jesse Lipson: Trust yourself
From bootstrapping through acquisition, Lipson advises balancing conventional wisdom with entrepreneurial spirit.
How healthcare organizations can embrace conversational CX while maintaining HIPAA compliance
See how healthcare organizations can embrace the trend of conversational service while maintaining their HIPAA compliance requirements.
New integrations to help your team blossom
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
The role of AI in self-service and knowledge management
The second episode of Conversations with Zendesk, with Kajabi's Jared Loman and Zendesk's Maddie Hoffman, explores how generative AI will shape self-service and knowledge management.
Sales
How to calculate profit margin: Calculator, formulas, and examples
Arm your business with the tools you need to boost your income with our interactive profit margin calculator and guide.
Sales negotiation skills and strategies to win more deals
Sales negotiations can be delicate. Learn how to set your sales team up for success with key strategies and training.
50 sales-probing questions to better understand your prospects
Sales-probing questions help you better understand your prospect’s needs and wants. Here are questions you can use in your next call.
Sales performance management 101: Definition and strategies
A sales performance management process enables you to analyze and actualize your business’s progress and move you toward success.
Culture
Elevating women and embracing equity: How 3 organizations make a difference
See how Zendesk partners are creating more equitable workplaces, advancing women’s careers, and empowering women across the globe.
IWD 2023: Celebrating women around the world who are championing equity
This year’s theme for IWD is “Embrace Equity”—and that’s exactly what these women at Zendesk are enabling and empowering others to do.
Building community for Black History Month and beyond
Zendesk celebrated Black History Month under the theme of Black History Is My History. Here’s how employees embraced their authentic selves and formed deeper connections with their Black peers and allies.
Science-based targets are the key to sustainable business
To help combat climate change, many companies are setting science-based emissions reduction targets. Learn more about these efforts and the impact they can have on the planet.
Guides, research, and more
AI deep dive: Harnessing the power of AI for customer service
This guide contains a detailed overview of Zendesk AI offerings that service teams are using to…
Unlock personalized service at scale with a unified customer view
Learn how to deliver data-rich personalization at scale by integrating customer insights, apps, and AI in Zendesk.
The playbook for controlling costs with AI
Boost your productivity. Future-proof experiences. All without compromise. Find out how AI is the best investment and a critical strategy for controlling costs.
Popular guides
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Latest stories
How AI can help businesses hedge against uncertainty
For businesses, resilience isn’t a mantra, it’s a must have. That’s why many are turning to AI—and their CX teams—to help them navigate challenging times.
How Zendesk AI can start supporting your teams and customers today
Forget the swag–our hottest conference commodity was expert tips and tricks on AI for CX.
How manufacturers can cut service costs with AI
See how leading manufacturers are using artificial intelligence to stay ahead of the competition.
9 ways to use AI in customer service
Leverage AI in customer service to improve your customer and employee experiences.
How to control customer service costs in the software industry
Learn how Software and Cloud Services companies can control customer service costs with a tiered support model.
An intelligent future is calling—here’s a look back at Zendesk Relate 2023
It’s not too late to catch our keynote and product announcements, and watch additional on-demand content from Zendesk Relate 2023.
How AI helps companies enhance the customer experience and control costs
The new Conversations with Zendesk podcast debuts with a wide-ranging discussion with Kajabi’s Jared Loman, Zendesk’s Caitlin Keohane, and host Nicole Saunders.
Top trends to watch in Software CX
See how leading SaaS companies are getting a leg up on the competition by investing in CX.