Article Vote 2020: Empower your employees to use their voices
Accessibility is more than one of our business principles—it’s also a core value. At Zendesk, we support safe, fair, and accessible elections in the U.S. and around the world.
Service
Article Faster, better, stronger—how smart uses of tech make all the difference in CX
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
Article Become a CX Champion—Best practices for you and your team
ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.
Article The impact of empowered support teams on small-business CX
Learn how to set support agents up for success, giving them the tools to drive your business forward.
Article How to pick customer segmentation software that will scale with your team
Here's what to look for in a customer segmentation tool.
Sales
Article The step-by-step guide to building an effective sales strategy
Your sales team needs a step-by-step plan to make sales and increase revenue. Here's how to create a sales strategy that works.
Article 3 ways Zendesk Sell + ActiveCampaign benefits sales teams
96% of sales reps struggle with some stage of the sales cycle. For the majority of…
Article Full-funnel tracking approach for quality lead generation
Keeping track of the sales funnel is an essential part of any sales and marketing strategy.…
Sales process fundamentals: A guide to consistently closing deals in a changing world
Get your sales team on the right track by building a clear, easy-to-adopt sales process.
Culture
Article Holiday 2020: 3 trends for retailers this season
The most wonderful time of the year will look a bit different in 2020. The holidays…
Article We can navigate the future of work by looking back at our legacy of change
“The future of work is often presented as a binary choice: a hunger game between organic…
Article Why the business of voting is everyone’s business
Not so long ago, the general consensus was that you didn’t bring your personal politics into…
Article 3 organizations on fostering long-term customer relationships
Staying connected to customers has always been important, but maintaining a connection that’s exclusively digital is…
Guides, research, and more
White Paper Verimatrix uses Zendesk Support to optimize their customer service operations
Verimatrix switched to Zendesk and scored big Frustrated with their legacy support solution, which took months…
Guide Top 5 reasons Salesforce customers are switching to Zendesk
An increasing number of organizations using Salesforce for support are switching to Zendesk in order to…
White Paper Mediaocean empowers better customer support teams and content with Zendesk
Returning to Zendesk paid off big time for Mediaocean After being forced to switch to another…
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Latest stories
Article 3 reasons conversational commerce fails (& how to make it work)
Have you been thinking about conversational commerce all wrong? Here are the top mistakes companies make, and how to avoid them.
Article Choosing customer service software for your startup
Nearly half of startup leaders we surveyed for the Startups CX Benchmark Report 2020 said they…
Article Scary useful apps
Here are the newest integrations from Zendesk to help your agents provide great customer experiences—and to…
Article The ultimate guide to customer service chatbots
Chatbots are most successful when customer service leaders use them to empower agents. Learn how to foster agent-bot partnerships
Article 8 Questions CX leaders must answer before creating a customer experience map
This planning guide will help you create a CX map that gives your team the insights they need to deliver excellent customer experiences.
Article A support team’s guide to WhatsApp Business app and API
Is your support team missing out by not using WhatsApp? Here's how the WhatsApp Business app and API can bolster your customer service.
Article Measuring customer experience with Zendesk Explore
How to track and leverage customer data to improve CX.
Article How to identify and support your most valuable customer segments
Using segmentation to better serve your best customers.