Being able to provide a top-of-the-line product is only half the battle. As the days progress and technology advances, so will our customers’ expectations.

Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help.

We seem to agree that a sense of customer empathy should be embedded into our day-to-day work, but turning that intention into a strategy and unified organizational vision is an essential evolution of that idea

Zendesk's redesigned partner program is eminently flexible, helping partners drive customer engagement and deliver great customer experiences

Customer experience is the bottom line when it comes to decision making. But how do we know we’re making the right choice?

Customers are king and in order to treat them like royalty, your customer service team needs to deliver the best experience every time

7 out of 10 consumers would like to message a business. Global messaging platforms have recognized the opportunity and have all opened their doors to messaging

Marketplaces are an incredible resource with nearly limitless possibilities, but they can be overwhelming and confusing if you don’t know what to look for

As one of the world’s largest grooming and beauty subscription services, Birchbox is obsessed with giving customers a personalized, white-glove experience

The team at InVision explains how they reaped the benefits of an engaged user community, now an essential component of their business strategy—for support and beyond

In order to effectively deploy exceptional customer service solutions, there are five key phases of implementation that every company should consider

We're wrapping up summer and preparing for fall with some brand new integrations

Your customer support technology should evolve with you as your business scales and changes. Use these steps as a map.

Customer support leaders need to create an agent training process that's simple, repeatable, and scalable. Here's how.

We’re closing out July with some great new integrations

Every business needs to consider how to continuously deliver better customer experiences that can compete with the likes of today’s leading brands

What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty.

We all have blind spots. What companies perceive as excellent service does not always line up with the reality of the customer service they are delivering.

Zendesk introduces the Suite Ready program, which enables businesses to use apps that provide greater functionality for agents and customers alike

See how you can master change management, a structured approach to organizing people, processes, and technology in order to smoothly implement change within a company

We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming integration: the Zendesk Events Connector

As a Community Engagement Specialist, Brett Bowser applies years of hands-on customer-service skills to a different, and increasingly essential support experience