Article Values with action: how Zendesk will continue to do better
Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking
Improve customer experience
Article Embracing change: Build, test, and adapt in a sandbox environment
The world will keep changing, and now is the time to embrace it. Change can be…
Article 6 contact tracing best practices—and how technology can help
Improving the contact tracing experience helps students, citizens, and employees feel more connected and trusting of their school, local government, or workplace
Article Integrations abound
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…
Building empathy with your customers
Employing empathy for new and existing customers has become essential to customer service as the need for thoughtful and efficient responses has increased
Sell more
Guide How financial services companies have modernized the customer experience
Once seen as an industry steeped in tradition and with little hands-on customer support, financial services…
Article Personalize outreach at scale with sales engagement automation
To help sales teams make personalized lead outreach more efficient, we’re launching new sales engagement automation tools for Zendesk Sell
Guide The ultimate guide to sales email automation
With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy
Guide How to simplify your sales tools
Simplify your sales software so your reps can spend more time developing relationships and less time on apps
Guides, research, and more
White Paper How the accelerating convergence of CRM and contact centers is driving better CX
While the general use of customer relationship management software (CRM) has become the industry standard, it…
White Paper 2020 State of SMB Sales
In this whitepaper we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology at small and mid-sized companies
White Paper Gartner’s 2020 Magic Quadrant for the CRM Customer Engagement Center
Zendesk is named a leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement…
Browse The Library
Want to go deep on a subject? We’ve got you covered.
Latest stories
Article What is a chatbot and how can it improve customer service?
The question is no longer “Should we use chatbots?” so much as “Where and how should we use chatbots?” to better serve our customers
Article Work smarter: Live chat best practices
As with any communication channel, there’s a right way and a less effective way to offer…
Trustpilot goes all in on self-service and gets results
Trustpilot makes content easily accessible, improving agent efficiency and harnessing actionable analytics that can lead to the kind of self-service that drives scalability
Article Use group messaging to deliver great customer experiences
Multiple moving parts can come together like a well-oiled machine, and group messaging is quickly becoming the way to do just that.
Article How Zendesk’s Tech for Good partners support refugees worldwide, and how you can help
Zendesk supports several organizations that provide essential services to refugees, migrants, and asylum seekers. This World Refugee Day, learn how you can help, too.
.jpg)
Article Benchmark Snapshot: Tracking the impacts of COVID-19 on CX
Customer requests are increasingly prone to volatility, putting pressure on support teams as ticket volume fluctuates during the COVID-19 outbreak
Article Knowledge base article templates to level-up your self-service game
The key is to find the right mix of knowledge base article templates for your customer-audience
Article Through the CIO lens: 5 important CX trends for 2020
Learn more CX trends we're seeing in 2020 and find out how CIOs are in a unique position to drive their organizations toward customer centricity.