Article What ‘the customer is always right’ means in a digital-first world
This customer service philosophy is more relevant than ever, but it doesn't mean what you might think.
Service
Article How do customers really feel about conversational AI?
Automation got a bad reputation pretty quickly in the customer service world. Since the 1980s, customers…
Article Zendesk messaging: Customer service in a digital-first world
Zendesk messaging empowers businesses to deliver rich conversational experiences that are connected across web, mobile and social messaging apps.
White Paper Report: CX Champions of North America
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.
Article Faster, better, stronger—how smart uses of tech make all the difference in CX
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
Sales
White Paper 7 secrets of sales leadership
Managing a sales team is never easy, but massive upheaval made the task harder than ever…
Guide The motherlode of sales email templates
Sales emails need eye-catching subject lines, engaging introductions, and customized messages that speak directly to the…
Article Close deals faster with sales process automation
Learn how sales process automation helps teams be 52% more productive, convert 47% more leads, and generate 45% more referrals.
Article 5 sales process templates for building out your pipeline
Tighten up your pipeline with custom stages and criteria requirements
Culture
Article Empowering organizations to empower women: How can we #ChooseToChallenge this IWD?
For International Women’s Day on March 8th, the theme is #ChooseToChallenge, prompting both men and women around the world to call out gender bias and inequality when they see it.
Article The fight to end world hunger can begin with gratitude
Why Zendesk adopted food insecurity as an area of focus in 2021
Article Start using inclusive language with your team and customers
A contentious election, protests, and the storming of the U.S. Capitol captured the world’s attention in…
Article Post-pandemic trends from a futurist: what consumers and employees want next
We’ve heard it a thousand times: “the pandemic is unprecedented.” And it’s true—COVID-19 has changed the…
Guides, research, and more
White Paper Customer service gets conversational
A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…
White Paper The ROI of CX transformation
This report from Forrester gives CX and IT leaders the tools they need to calculate the benefits, costs, and ROI of an enterprise-wide CX transformation.
White Paper Gartner’s predictions for 2021: CRM customer service and support
As your approach to customer service matures, the complexity of your customers’ issues increases.
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Latest stories
Article Employee experience: internal help desks and the future of work
Employers must adjust to new ways of working so that employees have the tools they need to perform and collaborate effectively. Enter the internal help desk
White Paper 4 ways to stay ahead of the retail paradigm shifts
The retail industry is no stranger to disruption, but consumer preferences and shopping patterns have never shifted as quickly as they have in 2020.
Article How Zendesk is helping the vaccine distribution effort
Millions of people are waiting for a shot at returning to a more normal life. Here's how Zendesk is helping the vaccine distribution effort
Article How to set SMART goals for customer service
The road to unhappy customers is paved with vague intentions. Okay, so that’s not precisely how…
Article February integrations are here
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. eZSign…
Article Live chat vs. phone support: Which should you choose?
Different customer service channels offer unique sets of benefits to a business and to customers. Here's what to keep in mind when weighing live chat vs. phone support.
How to provide great Facebook customer service
Learn the secrets of great customer service on Facebook with our downloadable guide. customer service on facebook
Article CX is at a digital tipping point—here’s what IT leaders can prepare for
As companies broaden CX technology investments, IT leaders are in a unique position to drive CX forward.