Extend your Zendesk with new apps and integrations

The Zendesk Apps Marketplace got a fresh new look in early September. Visitors can move between the Marketplace and App Directory, depending on whether you prefer to browse our latest featured apps and integrations, or go straight for

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by Daniel Pawluk

Building your Zendesk workflow brick-by-brick

Building your Zendesk is a lot like building with LEGOs. Each component of Zendesk is made to work in harmony with the others so that you can create the strongest spaceship—or ticketing system—you can imagine. In today’s Fine Tuning discussion, I’ll walk through some key features, or building blocks

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by Don Newton

Students aren’t the only ones learning—How ESL Education used BIME to unpack their data

With an expanding base of international clients, ESL education wanted to perform more sophisticated and sector-specific analysis. But before 2014, ESL Education didn’t have a business intelligence (BI) platform that allowed for this level of insight

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by Rachel Delacour

Future-proof your company by focusing on the customer experience

A carefully considered customer experience is no longer the sole responsibility of support agents. Instead, the customer experience has evolved into a crucial part of any company’s

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by Carmel Schetrit

Help us get out the vote—AdRoll named SuperNova Award finalist for customer-focused innovations

We’re thrilled here at Zendesk to learn that one of our customers, AdRoll, has been selected as a finalist in Constellation Research’s SuperNova Awards under the competitive “Future of Work: Social Business” category

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by Suzanne Barnecut

Turn customer reviews and messages into conversations: introducing new Zendesk integrations

Provide integrated customer service on TrustPilot, Google Play, Amazon, and eBay with new Zendesk integrations

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by Anthony Okumura

3 tips for transforming your call center into a profit center

Increasingly, customer service plays a part in more than just the post-purchase experience. Customers reach out with questions as they research products, read reviews, and consider making a purchase. But are your agents prepared to

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by Morgane Palomares

Our first stops on the road to data liberation

Every day, we capture over 4.6 million interactions across Zendesk products. That’s a lot of customers reaching out to over 81,000 businesses for help. We knew we were sitting on top of a lot of valuable customer data—not just insights about our own customers but also

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by Stephanie Zou

Happy agents provide the best customer experiences

When a customer reaches out to an agent for support, it’s probably because they were unable to solve the problem on their own. This might sound distressing, and it might well be a sign that your self-service needs some attention. On the other hand, any time that agents interact

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