
16 customer service tips for 2021 and beyond
Customer service tips for customer service Champions.
Guides, research, and more

Strengthening employee engagement in a time of uncertainty
In the months since the start of the global health crisis, millions of employees have shifted…

How companies thrive after switching from Salesforce to Zendesk
Explore this eBook to learn how companies of all types, large and small, have flourished after making the switch from Salesforce to Zendesk.

Report: CX Champions of Europe
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Europe are driving CX success.
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Latest stories

Deliver better ecommerce customer experiences with Zendesk and Shopify
Give your agents instant access to customers' details and order information—all inside Zendesk.

Monthly integrations have arrived
Here are the newest integrations from Zendesk to help your agents and reps provide great experiences.…

Startups podcast: 4 startups on how they’re solving for a post-pandemic world
As we look to a future full of new challenges, startup leaders reflect on how we can make life better in the post-pandemic world.

DonorsChoose shares tips for startups navigating uncertainty
This year, teachers have been working harder than ever to support their students as they navigate…

4 ways to build customer service enablement
Designing, developing, and deploying great customer service training is far easier said than done. But with these four steps, trainers and managers can align agents and roll out training quickly at scale.

Messaging tips for startups
Messaging might feel ambitious now, but you can still plan for it down the road, and there are more than a few reasons why you should.

What is call center workforce management and why does it matter?
Running a business means managing all of the moving parts—and that includes agent scheduling. Your contact…

Supporting mobile gamers where they are, in the apps they love
Unity and Zendesk partner for uninterrupted customer support in mobile games with the Zendesk SDK for Unity