When we started our corporate social responsibility (CSR) journey seven years ago, we were a small and scrappy startup. Now, as a global company with more than 2,000 employees in 13-plus offices, we knew we had to scale these small contributions into a global strategy. For budding or scaling CSR programs, keep these items on your perennial to-do list.
By measuring key customer support metrics alongside and against each other, support leaders get a full view into the customer experience
Earlier on in my career, I was looking to join a company whose vision and executive leadership I believed in. I thought I’d found that.
Zendesk has grown from 3 friends who wanted to make customer support simple to 2,000 employees around the globe all carrying out that same vision. One thing that’s remained consistent through the years is that we still have fun, even through periods of transition and growth, or as we rebranded our company and products.
Let's take a look at some great new integrations designed to improve and extend your use of Zendesk with new integrations for November 2017
Support is often geared to the needs and capabilities of a company. It's time to put the customer first.
The GDPR countdown continues as we march towards May 25, 2018 when the GDPR becomes effective. With the enforcement date of the GDPR quickly approaching, we thought it would be a good time to update everyone on what we’ve been doing to prepare.
Self-service positively impacts every department within an organization, not just your team of agents or the customers they’re working hard to serve. When content and metrics from your help center cascade beyond your support team, that info is a powerful tool as your business scales up. Here's how.
The Request For Proposal (RFP) and vendor evaluation process doesn't have to be painful. We've created a short, interactive experience to help prioritize which questions are most important to ask
A critical part of actualizing your omnichannel strategy is how you organize and manage your team to staff multiple channels
We talked to industry leaders from Electronic Arts, Fossil, Clever, and FINALCAD to see how they’re utilizing Zendesk Guide and the Knowledge Capture app.
Did you get here after googling a search term? Your customers find you this way, too. Here's how to be a customer service hero by leveraging SEO, or search engine optimization, to improve your ticket deflection rate and more.
Zendesk lesson #3: Businesses are made of people, and those people have relationships and ties to the communities they live in. I’ve been a part of Zendesk for five and a half years
Zendesk lesson #5: Selling enterprise business software doesn’t have to be boring. In March of this year, 28 Zendesk customers flew to snowy Ottawa, Canada, for our quarterly Service Leadership
There are many surprising benefits to hosting a branded community in addition to supplementing a help portal, including better SEO, knowledge sharing, customer engagement, and more
Agilyx helps its customers adapt quickly and cost-effectively in the face of change, and has taken the same approach to its own customer service
With Unbabel for Zendesk, and with help from artificial intelligence, language will no longer be an insurmountable obstacle for customer support agents
There are many metrics that come out of customer service, but success in helping your customers and providing leadership goes beyond an awareness of them
At Zendesk, we have jumped into exploring this newer world of business-applicable machine learning with Answer Bot
A huge ticket backlog can be an intimidating prospect for any customer service team. Our Zendesk support team shares a few tips on how to tackle it
Let's take a look at some great new integrations designed to improve and extend your use of Zendesk.
Saving time, improving efficiency, boosting productivity: isn’t this what every business owner wants? Yes it is.
For admins who manage call centers, the right tool is more like a right hand. Introducing Dashboard API.