Editor’s picks

Report: CX Champions of North America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Become a CX Champion—Best practices for you and your team

ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

• Customer expectations

Close deals faster with sales process automation

Learn how sales process automation helps teams be 52% more productive, convert 47% more leads, and generate 45% more referrals.

• Sales and support automation

5 sales process templates for building out your pipeline

Tighten up your pipeline with custom stages and criteria requirements

• Sales Methodology

How sales managers use Zendesk Sell to boost their team’s performance

At the end of the day, sales managers are focused on one goal: Making sure their…

Sales performance: Why it matters and what managers can do about it

Maybe you’ve heard it before: “People don’t quit their job; they quit their managers.” Bad managers…

Hone your storytelling skills for effective leadership

Storytelling is an art and skill that only a handful of leaders wield effectively. Like so many so-called “soft skills” that have long been undervalued, storytelling is rarely taught as part of a career curriculum.

Riding the wave isn’t easy — 10 self-care tips from a pro surfer

Layne Beachley knows exactly what it takes to overcome setbacks and accomplish lofty goals. Her seven…

• Only human

Creative ways to stay connected with remote coworkers—that aren’t a virtual happy hour

Showing your human side at work can have real benefits, including making us feel more connected and sparking the kind of serendipitous connections that occur naturally in a traditional office setting.

• Only human

How community nonprofits shift focus to solve for food insecurity

Around the world, more people are going hungry now than before the pandemic hit. Now, nonprofits worldwide have had to pivot their focus to offering the most essential service of all: giving food.

• Social impact