Hint: small workflow improvements have helped SMBs punch above their weight.
Facebook chatbots are your secret weapon on Messenger.
Customer Service Week is the first full week in October that celebrates the teams on the frontlines of the customer journey. Here's how to celebrate.
Cold calling scripts are one of the most useful tools for connecting with prospects in a friendly, productive way. If nerves are high, follow these templates very closely at first.
Sales forecasting has a good deal in common with weather forecasting, particularly in the sense that the further one projects into the future, the less reliable the predictions become.
Use personal selling to discover what customers really want and need from your brand.
Gross sales and net sales are two metrics that offer distinct advantages when it comes to gauging revenue. Yet not many people can tell the difference.
Zendesk chatted with executive, activist, and entrepreneur Sarah Robb O’Hagan on what it takes to stay at the top of your game while taking your organization’s customer experience to the next level.
In the wake of 2020, 1 in 4 women are considering ‘downshifting’ their careers or leaving the workforce, according to McKinsey & Company and Lean In’s annual “Women in the Workplace” report.
Never before have mental health and business objectives become so intertwined. Here’s what we learned at SXSW 2021 about the importance of workplace wellness.
IT teams don’t always get the credit they deserve for keeping the company running smoothly; they also don’t always have the tools they need to work effectively and provide a seamless experience.
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Find out how fintech startups can earn customers' trust and keep it with good customer service, consistent execution, and strong company cultures.
Give your customer service team a boost with pre-built apps and integrations.
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As digital experiences advance, protecting your customers' information is critical for maintaining trust.
Leverage customer tutorials to educate your audience, create trust, and attract new buyers.
Do-not-reply emails can help ease the burden on support reps. But you should proceed with caution.
At Zendesk, we believe a key component of providing great customer experiences includes ensuring your agents…
Get ready to take your enterprise sales to the next level.
Provide world-class B2B customer service to build trust and create long-lasting relationships.
Want to know what buyers think of your brand? Here’s how to gauge—and positively influence—customer perception.
VC funding for healthtech startups is at an all-time high. Here's how industry leaders are rethinking the healthcare experience, from app visits to doctor visits.