Companies that are looking for integrated solutions for managing their customer’s experience often look to products like Zendesk Duet, which includes both Zendesk Sell and Zendesk Support
We just wrapped up our 14 city “Closing Time” tour, where we’ve been gathering local sales leaders for a face-to-face discussion about how customer expectations about the purchasing process are rapidly evolving, and how the sales profession is changing to keep up. Last month in Austin, we recorded a quick discussion with one of our […]
We are excited to announce that we have updated our Master Subscription Agreement (“MSA”) to improve readability, accommodate our new Zendesk Sell and Zendesk Sunshine Conversations product offerings, and address changes in law. A summary of the key revisions is below. If you would like more information about our legal terms, please visit our Customers […]
When customers interact with support agents, they’re feeding companies with incredible insights that can transform CX. It affects agent workflow, product roadmaps, and overall customer experience.
Customer service bots aren't about removing human agents from the equation—they're meant to provide benefits to agents and customers alike
Businesses with a VoC program boast higher customer satisfaction, and have a better reputation when it comes to customer experience
Companies that serve a global customer base are increasingly putting WhatsApp at the center of their omnichannel support programs
As the holidays rapidly approach, companies that want to avoid ending up on their customers’ naughty list are taking stock of their customer service and support departments in advance of the holiday rush
For support leaders focused on providing a rock-solid customer experience, it's important to know the differences between live chat and messaging—and when to use them
With the omnipresent threat of competition nipping at Bolt’s heels, the ride-sharing company keeps its mission pretty simple: offer fast, simple, and effortless service. The goal is for riders and drivers to share a seamless experience that inspires loyalty on both sides.
Being able to provide a top-of-the-line product is only half the battle. As the days progress and technology advances, so will our customers’ expectations.
Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help.
We seem to agree that a sense of customer empathy should be embedded into our day-to-day work, but turning that intention into a strategy and unified organizational vision is an essential evolution of that idea
Zendesk's redesigned partner program is eminently flexible, helping partners drive customer engagement and deliver great customer experiences
At some point, you’ve probably sat through a terrible sales presentation—bad content, too much text, no images, and no showmanship. This type of presentation isn’t just boring; it can also discourage future sales. A well-executed, customer-centric, and data-driven sales presentation will convince any audience that they need your product or service. We’ll start by discussing […]
Customer experience is the bottom line when it comes to decision making. But how do we know we’re making the right choice?
Customers are king and in order to treat them like royalty, your customer service team needs to deliver the best experience every time
7 out of 10 consumers would like to message a business. Global messaging platforms have recognized the opportunity and have all opened their doors to messaging
