Conversational CRM is the missing piece in your sales strategy
To remain competitive in a fast-changing market, companies must tap into conversational CRM to enable rich, satisfying customer experiences.
Editor’s picks
Service
How CX helps healthcare SMBs earn healthy bottom lines
Smaller healthcare companies stand to grow strong on a foundation of great customer experiences.
Business-to-business messaging with Slack and Zendesk
Slack changed the way we work with productive workplace conversations and collaboration. Now Zendesk is helping us keep it all together.
Top 3 things retailers are missing in digital CX
How can retailers create personalized customer experiences online? And what do you need to know to keep up with your customer expectations? Get our top tips.
Good-enough service isn’t good enough: 3 strategies to remain competitive
The 2022 CX Accelerator report results are in. Discover how great customer experiences set teams up to thrive in an ever-changing market.
Sales
100+ catchy sales slogans and taglines that customers will love
Memorable sales slogans and taglines are the earworms of marketing. Learn what makes a great one and how to harness its power to accelerate sales.
The 35 best pieces of sales advice for 2022 from sales experts
Get sales advice on sales leadership, sales careers, customer relationships, and more straight from the pros.
What is transactional selling, and how does this approach work?
Whether you're a sales expert or new to the industry, transactional selling is a classic negotiation strategy. Get tips on when and how to use it, and see examples of what it looks like in action.
The future of sales is connection
Zendesk’s survey of 3,000 CRM decision-makers reveals just how important it is to connect sales organizations to critical customer information within the business.
Culture
A healthier outcome: A CX Moment with Inovalon
Zendesk chatted with Inovalon’s Associate Vice President of Customer Support, Brian Blumenthal, about the importance of giving teams the right tools to help customers.
World Humanitarian Day: It takes a village
Learn more about our partner organizations that are supporting humanitarian aid workers all over the world, and—most importantly—how you can help.
Pride month ends, the action continues
Zendesk celebrated Pride 2022 under the theme of Love Sparks Action. Here's how we will continue to support LGBTQIA+ rights and champion diversity, equity, and inclusion for all.
Urban Alchemy uses Zendesk to help heal homeless communities
Learn how Urban Alchemy is scaling its efforts to transform more disenfranchised communities in city centers.
Guides, research, and more
Why Cloud 100 startups are investing in CX
The Forbes Cloud 100 List recognizes the top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.
5 ways to maintain brand loyalty beyond the holidays
Get expert tips to build your business after the holiday rush.
The ultimate guide to CX in retail
Learn six best practices for creating great retail customer experiences.
Why financial institutions need to invest in personalization now
Here's how to scale support to serve customers efficiently, make the most of your customer data, assess your CX, and more.
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Latest stories
Customer service cover letter examples and tips
Ready for the next step in your professional journey? Use our customer service cover letter examples to stand out from your competition and set yourself up for success.
“Funding squeeze” does not spell doom and gloom for startups seeking VC
Cooler heads will prevail in the new startups funding landscape. Check out these tips for continued growth and success.
A+ integrations
New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
How tech scale-ups can improve customer experience using data
When your go-to-market (GTM) teams can easily access customer information, you can create a better experience for your employees and customers. Here's how to give GTM teams access to key data across different customer platforms and ensure GDPR compliance.
5 ways that IT asset management improves customer and employee experiences
Learn how IT asset management can boost productivity, performance, and customer and employee experiences.
Why financial services companies need to invest in CX now
In this guide, we explore how financial services companies can transform their CX while reducing costs.
The ultimate guide to CX in fintech
How can fintechs create winning customer experiences? We share expert advice and examples for boosting your CX.
How leading healthcare organizations are transforming patient and employee experiences
Learn how leading healthcare organizations are addressing industry challenges while creating better experiences for their employees.