The role of customer service during an economic downturn
Article | 4 min read

The role of customer service during an economic downturn

Preparing for change is an always-on job. Focus on where you can see the highest return on your service investments and enable tools and features that result in both cost and time savings.

Service

Manage costs, support growth, and drive retention during an economic slowdown

Manage costs, support growth, and drive retention during an economic slowdown

A guide for CX leaders to adapt your customer service when facing uncertainty.

Here’s how customer service teams are actually using AI
Article | 5 min read

Here’s how customer service teams are actually using AI

It’s not sentient chatbots replacing the workforce. It’s about making people's jobs easier and creating better customer experiences.

Zendesk AI: Superpowers for customer service teams
Guide | 1 min read

Zendesk AI: Superpowers for customer service teams

At a time of sky-high customer expectations, staffing shortages, and economic uncertainty, AI helps customer service teams scale—and stay nimble.

Retain your customer base through a recession
Article | 4 min read

Retain your customer base through a recession

During an economic slowdown, there are steps you can take to maintain, and even grow, your existing customer base. Deepen customer relationships by delivering seamless, personalized CX on all channels.

Sales

Sales negotiation skills and strategies to win more deals
Article | 12 min read

Sales negotiation skills and strategies to win more deals

Sales negotiations can be delicate. Learn how to set your sales team up for success with key strategies and training.

50 sales-probing questions to better understand your prospects
Article | 11 min read

50 sales-probing questions to better understand your prospects

Sales-probing questions help you better understand your prospect’s needs and wants. Here are questions you can use in your next call.

Sales performance management 101: Definition and strategies
Article | 10 min read

Sales performance management 101: Definition and strategies

A sales performance management process enables you to analyze and actualize your business’s progress and move you toward success.

What is outbound sales? Guide to best practices and strategies
Article | 10 min read

What is outbound sales? Guide to best practices and strategies

Explore the benefits of outbound sales and learn how you can implement winning outbound strategies for your team.

Culture

How servant leadership leads to great customer service
Article | 5 min read

How servant leadership leads to great customer service

As we approach Veterans Day, a member of Zendesk’s veteran employee community shares how servant leadership is directly related to customer service.

Work it: A CX Moment with Upwork
Article | 5 min read

Work it: A CX Moment with Upwork

Zendesk chatted with Upwork’s Vice President of Customer Support, Brent Pliskow, about the evolving workplace landscape and the growing need for freelancers.

World Humanitarian Day: It takes a village
Article | 5 min read

World Humanitarian Day: It takes a village

Learn more about our partner organizations that are supporting humanitarian aid workers all over the world, and—most importantly—how you can help.

Pride month ends, the action continues
Article | 6 min read

Pride month ends, the action continues

Zendesk celebrated Pride 2022 under the theme of Love Sparks Action. Here's how we will continue to support LGBTQIA+ rights and champion diversity, equity, and inclusion for all.

Guides, research, and more

5 things you can do now to create better retail CX

5 things you can do now to create better retail CX

After a holiday season that was challenged by excess inventory, supply chain issues, and staffing shortages, retailers are taking stock of last year’s sales—and looking for ways to improve the outlook for 2023.

The age of Conversational CRM is here

The age of Conversational CRM is here

The entire relationship lives in the conversation. Meet the new channels, technologies, and methods of staying on top of the customer relationship.

Zendesk for Software + Cloud Services
Guide | 1 min read

Zendesk for Software + Cloud Services

Transform your CX and accelerate customer retention using our free guide.

Latest stories

Thankful for new integrations
Article | 5 min read

Thankful for new integrations

Giving thanks for new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.

Our North Star
Article | 1 min read

Our North Star

In the 15 years since its founding, Zendesk has been a leader in product innovation and…

Turn customer service agents into inside sales reps
Article | 4 min read

Turn customer service agents into inside sales reps

Customer interactions are revenue-generating opportunities when CX agents have the right tools to boost conversion rates and increase average order values.

Make the holiday shopping season merry with great retail CX
Article | 4 min read

Make the holiday shopping season merry with great retail CX

The holiday season is upon us, and consumers are ready to spend. Here's what retailers need to consider to create better CX during the busiest time of the year.

Drive revenue during an economic downturn
Article | 4 min read

Drive revenue during an economic downturn

Big box platforms are limited in their ability to fuel growth. Turn ordinary interactions into personal and extraordinary revenue-generating opportunities.

Stay agile and innovative—and rein in expenses
Article | 4 min read

Stay agile and innovative—and rein in expenses

Facing a possible recession, business leaders are making tough choices. It’s possible to slow spending and hiring, without having to sacrifice quality or scale.

5 top reasons why retailers need an endless aisle solution now
Article | 5 min read

5 top reasons why retailers need an endless aisle solution now

An endless aisle can turn a frustrating shopping experience into a positive one. Here's how retailers can use it to boost brand loyalty and drive business growth.

Driving cost savings through operational improvement
Article | 4 min read

Driving cost savings through operational improvement

When facing a recession or an economic slowdown, companies naturally look for ways to cut costs. Any team viewed as a cost center can face significant challenges, so it’s imperative that customer service orgs prioritize spending in areas where they can find efficiencies.