The agility playbook—how larger firms can score a competitive advantage in CX Guide

The agility playbook—how larger firms can score a competitive advantage in CX

With original data and actionable insights, this agility playbook will help enterprise businesses stay ready, no matter what comes next.

Service

What retailers are missing in the digital transformation Article

What retailers are missing in the digital transformation

Being there for customers on Instagram and other messaging apps can set retailers apart.

Contact management 101: A guide for sales and support teams Article

Contact management 101: A guide for sales and support teams

Leverage contact data to win over new customers and strengthen your relationships with existing ones.

Here’s how companies actually got faster at solving customer issues last year Article

Here’s how companies actually got faster at solving customer issues last year

Sometimes it's the little things that make a big difference.

Customer loyalty: What it is, why it matters, and how to build it Article

Customer loyalty: What it is, why it matters, and how to build it

Loyal customers are the backbone of good business. Find out how to build customer loyalty for lasting brand success.

Sales

Why a sales pipeline is key to sales success Article

Why a sales pipeline is key to sales success

A healthy sales pipeline is critical to boosting sales and building strong customer relationships. Dive into the sales pipeline and how to use it effectively.

A quick guide to sales analytics (+ key sales metrics to watch) Article

A quick guide to sales analytics (+ key sales metrics to watch)

Sales analytics doesn’t have to be complicated. Get the lowdown on what it means, how to do it right, and why it benefits your team.

Sales enablement made simple: A start-to-finish guide Article

Sales enablement made simple: A start-to-finish guide

Learn how sales enablement empowers your sales team to sell effectively.

6 closing sales techniques from the pros Article

6 closing sales techniques from the pros

Top sales professionals share their best tips, tricks, and techniques to help you close more sales.

Culture

The future of work for IT teams is supporting hybrid workforces Article

The future of work for IT teams is supporting hybrid workforces

IT teams don’t always get the credit they deserve for keeping the company running smoothly; they also don’t always have the tools they need to work effectively and provide a seamless experience.

The business imperative of supporting your people Article

The business imperative of supporting your people

HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.

Managing rapid growth during a pandemic: A CX Moment with Snap Article

Managing rapid growth during a pandemic: A CX Moment with Snap

Zendesk chatted with Snap’s Technical Program Manager, Robert Siniscalchi, about best practices for keeping customers happy during periods of rapid growth.

Pride is about celebrating inclusion for all employees Article

Pride is about celebrating inclusion for all employees

Send a gratitude-filled message with Thank You Machine in honor of WorldPride and the work of the Human Rights Campaign.

Guides, research, and more

Guide to the Zendesk Marketplace Guide

Guide to the Zendesk Marketplace

When your agents can deliver a great experience, customers are more likely to do business with…

How Zendesk powers an evolving workplace Guide

How Zendesk powers an evolving workplace

The future of work pivots on people, tools, and communication. This ebook clearly explains how Zendesk empowers HR and IT teams to help every employee, focus their talents on complex projects, and to scale with ease

2021 Employee Experience Trends Report Guide

2021 Employee Experience Trends Report

Our 2021 Employee Experience Trends Report explores how over 90,000 global companies are harnessing the collective power of their people to get ahead.

Latest stories

5 types of consumer insights that can boost your business (+ how to use them) Article

5 types of consumer insights that can boost your business (+ how to use them)

Collect and analyze consumer insights to better understand your buyers, improve your business, and build meaningful relationships with your customers.

3 essential customer service tips that SaaS startups need to know Article

3 essential customer service tips that SaaS startups need to know

Cloud computing is the norm in our distributed, digital-first world, and startups need digital-first support strategies to help them grow by gaining and retaining customers.

What is RCS messaging, and how can it improve the customer experience? Article

What is RCS messaging, and how can it improve the customer experience?

RCS messaging is the next generation of text messaging. With advanced features like suggested replies and rich media, RCS messaging presents many opportunities for sales and support teams to connect with customers.

Why an AI chatbot should be the gatekeeper to your customer service Article

Why an AI chatbot should be the gatekeeper to your customer service

The best way for your brand to manage and prioritize customer requests is to provide a single entry point to your customer service channels. Learn how

Integrations to keep your summer going Article

Integrations to keep your summer going

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales and support teams.

Why you should use historical data to automate inquiries Article

Why you should use historical data to automate inquiries

Automation is dominating the conversation in customer service right now. Automation does not come without challenges, though. Here are the key questions and how to solve for them.

How CX leaders across industries can flex their agility Article

How CX leaders across industries can flex their agility

The ability to readily adapt to world events and evolving customer expectations is more important than ever—here's how you can stay agile in your industry.

What is WhatsApp Business? Understanding the difference between WhatsApp and WhatsApp Business Article

What is WhatsApp Business? Understanding the difference between WhatsApp and WhatsApp Business

WhatsApp is the most popular chat app in the world and the top messaging app used by companies. Here's your complete guide to WhatsApp Business.