Article • 4 min read
Elevate your customer support with Voice QA and QA for AI agents
Introducing the latest advancement in our AI-powered QA solutions: Voice QA and QA for AI agents, ensuring consistency across 100 percent of your support channels.
Editor’s picks
AI agents
The humanizing power of AI in CX
Human customer service
The top CX solution for the AI era
The AI-powered future of CX and EX is here
AI in customer service
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Best practices
Article
AI in hospitality: Use cases, benefits, and more
AI in hospitality is helping improve customer satisfaction by making it easier for companies to deliver top-tier service and for customers to access it.
Article
An introduction to quality assurance for your support team
Quality assurance helps your support team improve performance monumentally. Here is how to introduce a QA program to your team successfully.
Article
AI in finance: Top use cases and benefits to know
AI in finance transforms the customer experience to create more engagement and loyalty. This guide explores the benefits of using AI in the finance industry.
Article
AI in e-commerce: How it’s transforming CX
AI in e-commerce enables companies to build long-term customer loyalty, boost conversions, and streamline operations—when done right. Read our guide to discover how.
Industries
Podcast
1 min read
Harnessing AI-powered efficiency for deeper customer connection—with Lush’s Naomi Rankin
With their special blend of AI efficiency and a personal touch, Lush is delivering better support for their customers and their business.
Article
5 min read
Retail’s next frontier: Elevating customer experience with Zendesk AI
Discover how retail businesses are modernizing CX, delivering personalized services, and boosting efficiency and savings with Zendesk AI.
Podcast
1 min read
Lessons from an AI success story—with XP’s Guilherme Kolberg
Hear how one of Latin America’s largest investment firms is leveraging AI to improve their customer experiences and already seeing results.
Podcast
1 min read
Humanizing support at scale—with Talkspace’s Donna Haddigan
For Talkspace’s support team, empathy isn’t a nice to have, it’s a must for each and every customer interaction.
Tools and media
Article
100+ best canned responses for live chat: Examples + template
These 100+ live chat canned responses speed up service interactions and support exceptional CX. Get started today with our template.
Podcast
1 min read
Modernizing the world’s largest service delivery business—with Indigov’s Alex Kouts
By bringing private market efficiency to the public sector, Indigov has reduced average constituent wait times from 80 days to a mere eight minutes.
Article
4 min read
Achieving that product-market fit moment with Shippo’s founder, Laura Behrens Wu
Discover how Shippo navigated the challenges of customer churn, achieved product-market fit, and raised over $80 million to dominate the e-commerce shipping industry.
Podcast
1 min read
Dispatch from the frontlines of critical customer service—with the International Rescue Committee’s Andre Heller
For World Refugee Day, we sat down with the IRC's Andre Heller to learn how his team uses Zendesk to scale their global response efforts.
Executive insights
The quantifiable impact of Zendesk AI
Discover how Zendesk AI can help organizations improve their service operations in our latest report, conducted by Nucleus Research.
Article
4 min read
Smart AI strategies for HR and IT service teams
AI can improve the employee experience in many ways, but strategic decision-making is key when navigating the evolving landscape of employee service and the future of work.
Article
3 min read
4 ways CX leaders are preparing for the future
As a new era of CX begins, here are the top four priorities for CX leaders for the next three years.
Article
5 min read
Zendesk Agents of Change program: Empowering communities with CX agent training
Zendesk Agents of Change program celebrates nearly 200 agents trained and five new partners at the start of 2024. Learn more about the unique program, the success stories, and what the future holds.
Guides, research, and more
Infographic
1 min read
Transformative benefits of Zendesk AI for your service operations
As customer expectations rise, Zendesk AI enables companies to deliver fast, high-quality service without increasing headcount.…
White Paper
The ultimate guide to improve your service efficiency with Zendesk AI
Discover how Zendesk AI enables companies to enhance service delivery and achieve impressive outcomes.
White Paper
Optimize your service operations with Zendesk AI
Discover how you can use Zendesk AI to optimize your customer service operations.
Popular guides
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Latest stories
Article
AI in hospitality: Use cases, benefits, and more
AI in hospitality is helping improve customer satisfaction by making it easier for companies to deliver top-tier service and for customers to access it.
Article
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Giving thanks for November integrations
Here are the newest integrations from Zendesk to help your team provide top-quality experiences. GoDeskless Field…
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Younger consumers’ new holiday shopping hack? AI assistants
Younger shoppers are letting AI do the deal hunting this holiday season. According to a new…
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AI in transportation: Benefits, use cases + what’s next
Learn how AI is shaping the future of transportation, improving customer service so travelers can keep their minds on their destination.
Article
An introduction to quality assurance for your support team
Quality assurance helps your support team improve performance monumentally. Here is how to introduce a QA program to your team successfully.
Article
AI in finance: Top use cases and benefits to know
AI in finance transforms the customer experience to create more engagement and loyalty. This guide explores the benefits of using AI in the finance industry.
Article
AI in e-commerce: How it’s transforming CX
AI in e-commerce enables companies to build long-term customer loyalty, boost conversions, and streamline operations—when done right. Read our guide to discover how.
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.