What ‘the customer is always right’ means in a digital-first world Article

What ‘the customer is always right’ means in a digital-first world

This customer service philosophy is more relevant than ever, but it doesn't mean what you might think.

Service

How do customers really feel about conversational AI? Article

How do customers really feel about conversational AI?

Automation got a bad reputation pretty quickly in the customer service world. Since the 1980s, customers…

Zendesk messaging: Customer service in a digital-first world Article

Zendesk messaging: Customer service in a digital-first world

Zendesk messaging empowers businesses to deliver rich conversational experiences that are connected across web, mobile and social messaging apps.

Report: CX Champions of North America White Paper

Report: CX Champions of North America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.

Faster, better, stronger—how smart uses of tech make all the difference in CX Article

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Sales

7 secrets of sales leadership White Paper

7 secrets of sales leadership

Managing a sales team is never easy, but massive upheaval made the task harder than ever…

The motherlode of sales email templates Guide

The motherlode of sales email templates

Sales emails need eye-catching subject lines, engaging introductions, and customized messages that speak directly to the…

Close deals faster with sales process automation Article

Close deals faster with sales process automation

Learn how sales process automation helps teams be 52% more productive, convert 47% more leads, and generate 45% more referrals.

5 sales process templates for building out your pipeline Article

5 sales process templates for building out your pipeline

Tighten up your pipeline with custom stages and criteria requirements

Culture

Empowering organizations to empower women: How can we #ChooseToChallenge this IWD? Article

Empowering organizations to empower women: How can we #ChooseToChallenge this IWD?

For International Women’s Day on March 8th, the theme is #ChooseToChallenge, prompting both men and women around the world to call out gender bias and inequality when they see it.

The fight to end world hunger can begin with gratitude Article

The fight to end world hunger can begin with gratitude

Why Zendesk adopted food insecurity as an area of focus in 2021

Start using inclusive language with your team and customers Article

Start using inclusive language with your team and customers

A contentious election, protests, and the storming of the U.S. Capitol captured the world’s attention in…

Post-pandemic trends from a futurist: what consumers and employees want next Article

Post-pandemic trends from a futurist: what consumers and employees want next

We’ve heard it a thousand times: “the pandemic is unprecedented.” And it’s true—COVID-19 has changed the…

Guides, research, and more

Customer service gets conversational White Paper

Customer service gets conversational

A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…

The ROI of CX transformation White Paper

The ROI of CX transformation

This report from Forrester gives CX and IT leaders the tools they need to calculate the benefits, costs, and ROI of an enterprise-wide CX transformation.

Gartner’s predictions for 2021: CRM customer service and support White Paper

Gartner’s predictions for 2021: CRM customer service and support

As your approach to customer service matures, the complexity of your customers’ issues increases.

Latest stories

Employee experience: internal help desks and the future of work Article

Employee experience: internal help desks and the future of work

Employers must adjust to new ways of working so that employees have the tools they need to perform and collaborate effectively. Enter the internal help desk

4 ways to stay ahead of the retail paradigm shifts White Paper

4 ways to stay ahead of the retail paradigm shifts

The retail industry is no stranger to disruption, but consumer preferences and shopping patterns have never shifted as quickly as they have in 2020.

How Zendesk is helping the vaccine distribution effort Article

How Zendesk is helping the vaccine distribution effort

Millions of people are waiting for a shot at returning to a more normal life. Here's how Zendesk is helping the vaccine distribution effort

How to set SMART goals for customer service Article

How to set SMART goals for customer service

The road to unhappy customers is paved with vague intentions. Okay, so that’s not precisely how…

February integrations are here Article

February integrations are here

Here are the newest integrations from Zendesk to help your agents provide great customer experiences. eZSign…

Live chat vs. phone support: Which should you choose? Article

Live chat vs. phone support: Which should you choose?

Different customer service channels offer unique sets of benefits to a business and to customers. Here's what to keep in mind when weighing live chat vs. phone support.

How to provide great Facebook customer service

How to provide great Facebook customer service

Learn the secrets of great customer service on Facebook with our downloadable guide. customer service on facebook

CX is at a digital tipping point—here’s what IT leaders can prepare for Article

CX is at a digital tipping point—here’s what IT leaders can prepare for

As companies broaden CX technology investments, IT leaders are in a unique position to drive CX forward.