Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.
User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.
To consistently deliver the types of experiences today’s consumers expect, leverage innovative CX analytics, QA data, and individualized agent coaching.
The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we go back to the basics and unpack what it takes to lay the right foundation for automated brand interaction.
You’ll want to learn these key sales terms so you don’t miss a beat.
New, enhanced features in Zendesk Sell—including advanced sales analytics, custom objects, and sales engagement tools—empower sales teams to accelerate revenue and increase efficiency.
Harness the power of sales coaching to create a team of high-impact superstars.
Making a purchase is a no-brainer, if it solves a problem. Learn how solution selling connects clients to the best solution for their issue.
Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.
HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.
Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.
While much has been on pause over the past two years, Zendesk never took a break. We’re excited for the return of our global customer experience event to share all that we’ve been working on.
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Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.
In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.
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In this guide, we’ll show you how your HR team can use Zendesk’s low/no code tools to modernize your help desk and start building for the future of work, right here in the present.
Our Employee Experience Trends Report explores how companies in 21 countries are harnessing the collective power of their people to get ahead.
Empowered employees deliver better care faster. Learn how to create a work environment where your team can thrive.
Quality customer service in health care is more important than ever. Here’s how to stay ahead of the curve.
Support teams can connect with patients, providers, and customers across the healthcare journey. Learn how.
Discover how to connect all of your customer data to create better CX and boost your bottom line.
New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
Learn how successful brands are evolving their live chat strategy and turning browsers into buyers.