As we continue to ask ourselves, “How can we most be helpful to others, right now?” we think the answer lies within certain values essential to our company like appreciation and gratitude.
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.
Learn how to set support agents up for success, giving them the tools to drive your business forward.
A comprehensive guide for new sales managers.
2020 was a year when “business as usual” wasn’t really an option. Many sales teams found…
Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.
You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.
Around the world, more people are going hungry now than before the pandemic hit. Now, nonprofits worldwide have had to pivot their focus to offering the most essential service of all: giving food.
We’re not the only ones who are lulled into a stupor of customer satisfaction in response to service steeped in gratitude. See how you can inspire customer loyalty by giving thanks.
The second time I speak with Colleen Berube, CIO and SVP of Operations at Zendesk, she…
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Explore this eBook to learn how companies of all types, large and small, have flourished after making the switch from Salesforce to Zendesk.
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Europe are driving CX success.
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Exponential growth in customer expectations, an increasingly competitive consumer market, the global influx of customer complaints…
Customer experience management is about providing consistent service. Here's our expert advice on how to do that.
Here are the newest integrations from Zendesk to help your business provide great customer experiences. injixo…
Enterprise companies often get a bad rap when it comes to personalized service. It’s on you to change the narrative.
If you’re not using customer segmentation for support, you're missing out. Here's how to put segmentation to work for your support team.
Now more than ever inclusion is a measure of workplace culture and inequality across industries. But…
Today, quality customer service is more important than ever. One in three customers are abandoning brands…