6 reasons to use live chat support software

Nowadays, consumer expectations of customer service have reached new heights—providing support via phone and email has become the default standard for most companies. To differentiate your business and improve the customer experience, it’s important to

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by Col Skinner

Tip of the week: Troubleshooting common Help Center issues

The Help Center is a great tool to offer self-service options for your customers, and we’ve got lots of great documentation to help you set up and customize your own. This tip of the week is to help troubleshoot

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by Jacob Bantz

What’s new in the Zendesk Apps Marketplace

My how we’ve grown! The Zendesk Apps Marketplace now has 280+ apps and integrations. Among the latest additions

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by Eric Shen

Change of address: our new Singapore office

The sun never sets on Zendesk: We’re a global company with operations on five continents. This week, we cut the ribbon for our newest office

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by Monica Norton

Fine Tuning: Phone support and Zendesk Voice

Join us in the Zendesk forums today for the next installment of our Fine Tuning Series. We’re hosting a day-long discussion focused on phone support and Zendesk Voice

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by Katie Winn

Level up your in-game support

When I was a little boy, I always rushed to open my new Super Nintendo game on the drive home and poured through the manual so I’d be ready to start playing as soon as I stepped in the door. Reading through gaming manuals has a special place in many people’s hearts. Those were the days when

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by Matthew Armstrong

3 tips for providing great customer self-service at scale

A great way to keep your customers happy (and cut down on tickets) is to make it easy for customers to find their own answers. Here are three tips for giving your customers a great self-service experience, even if

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by Emily Vince

Tip of the week: Making your email notifications simpler and more meaningful

This tip of the week covers some suggestions, as well as a few recent improvements, that should result in a smoother experience for you and your customers. People can be very particular about their email and

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by Sean Cusick

Q&A with Mike Cartwright of Expedia Affiliate Network

Meet Mike Cartwright, Chief of Partner Solutions at Expedia Affiliate Network, at Expedia. He joined Expedia just over two years ago at a time when the company was aggressively growing. In fact

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by Suzanne Barnecut

Ministry of Supply: Scaling in style

Imagine a dress shirt that could keep you cool in the heat and warm in the cold using some of the same technology found in NASA’s space suits. And what if this shirt made sweat and odor a thing of the past? It sounds a bit like science fiction, right?

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by Amy Li

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