The value of agent education and training during economic slowdowns
Article | 5 min read

The value of agent education and training during economic slowdowns

With rising customer expectations around better service in today’s macroeconomic environment, it’s important to lean on customer education programs to boost agent knowledge and productivity—and to help your business retain customers.

Service

Braze co-founder Mark Ghermezian: “Whatever CRM is, that’s what we need to build”
Article | 3 min read

Braze co-founder Mark Ghermezian: “Whatever CRM is, that’s what we need to build”

Here's how founder persistence and ability to anticipate customers’ needs helped Braze dominate the developer-customer market.

How AI and data analysis can help your business provide the personalized service customers demand
Article | 5 min read

How AI and data analysis can help your business provide the personalized service customers demand

With Zendesk and Amazon Web Services (AWS), businesses can deliver personalized customer experiences at scale with a solution that grows with them and integrates into their existing tech stacks.

Top 5 retail trends to watch for in 2023
Article | 1 min read

Top 5 retail trends to watch for in 2023

Explore the top retail trends of 2023, including meeting shoppers where they are, the rise of phygital, and hyper-personalization.

Eightfold founder Ashutosh Garg on how to achieve “pitch-market fit”
Article | 3 min read

Eightfold founder Ashutosh Garg on how to achieve “pitch-market fit”

Why the right product and the right product story work hand-in-hand.

Sales

Sales negotiation skills and strategies to win more deals
Article | 12 min read

Sales negotiation skills and strategies to win more deals

Sales negotiations can be delicate. Learn how to set your sales team up for success with key strategies and training.

50 sales-probing questions to better understand your prospects
Article | 11 min read

50 sales-probing questions to better understand your prospects

Sales-probing questions help you better understand your prospect’s needs and wants. Here are questions you can use in your next call.

Sales performance management 101: Definition and strategies
Article | 10 min read

Sales performance management 101: Definition and strategies

A sales performance management process enables you to analyze and actualize your business’s progress and move you toward success.

What is outbound sales? Guide to best practices and strategies
Article | 10 min read

What is outbound sales? Guide to best practices and strategies

Explore the benefits of outbound sales and learn how you can implement winning outbound strategies for your team.

Culture

IWD 2023: Celebrating women around the world who are championing equity

IWD 2023: Celebrating women around the world who are championing equity

This year’s theme for IWD is “Embrace Equity”—and that’s exactly what these women at Zendesk are enabling and empowering others to do.

Building community for Black History Month and beyond
Article | 2 min read

Building community for Black History Month and beyond

Zendesk celebrated Black History Month under the theme of Black History Is My History. Here’s how employees embraced their authentic selves and formed deeper connections with their Black peers and allies.

Science-based targets are the key to sustainable business
Article | 6 min read

Science-based targets are the key to sustainable business

To help combat climate change, many companies are setting science-based emissions reduction targets. Learn more about these efforts and the impact they can have on the planet.

The International Rescue Committee puts Afghan refugees on the path to safety
Article | 2 min read

The International Rescue Committee puts Afghan refugees on the path to safety

Learn how the International Rescue Committee is supporting resettlement efforts in the U.S.

Guides, research, and more

State of Retail CX 2023

State of Retail CX 2023

Get the latest research and expert tips on how to create game-changing retail CX in 2023.

CX trends for higher education

CX trends for higher education

Learn 5 CX trends that are improving communications across America’s college campuses and universities in 2023.

Charting a course to digital transformation in the passenger transportation industry

Charting a course to digital transformation in the passenger transportation industry

Digital transformation is desperately needed in the passenger transportation industry. See how modern CX solutions can help bridge the gap between legacy systems and newer ones.

Latest stories

Stay product-obsessed: Take it from Zendesk VP and 2x founder Cristina Fonseca
Article | 4 min read

Stay product-obsessed: Take it from Zendesk VP and 2x founder Cristina Fonseca

Learn how Fonseca navigated radically different business environments over two tours of duty as a startup founder.

Zendesk for Passenger Transportation

Zendesk for Passenger Transportation

Legacy infrastructure is a big challenge in the passenger transportation industry. See how Zendesk helps transportation companies integrate the old with the new for a more modern customer experience.

Modern CX is long overdue in the passenger transportation industry
Article | 6 min read

Modern CX is long overdue in the passenger transportation industry

A travel boom is upon us. Airlines, cruise lines, and passenger railroads need to refresh their CX if they want to cash in and create loyal customers for life.

Increasing efficiency with Agent Workspace

Increasing efficiency with Agent Workspace

Increased customer satisfaction, more efficient agents, and better conversational experiences. That's Agent Workspace.

Nothing sweeter than new integrations
Article | 6 min read

Nothing sweeter than new integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

CX trends for the public sector

CX trends for the public sector

Get conversational with your constituents for a seamless public service experience across channels.

29 customer service phrases for a positive experience (and 12 you shouldn’t say)
Article | 6 min read

29 customer service phrases for a positive experience (and 12 you shouldn’t say)

Pour some positive vibes into your daily script. These customer service phrases can prepare you for common scenarios so you can take your conversations to the next level.

What is omnichannel retail? Definition, examples, and trends
Article | 11 min read

What is omnichannel retail? Definition, examples, and trends

Omnichannel retailing is a customer experience strategy that lets customers interact with a brand on the channels of their choice and enjoy connected, personalized experiences.