Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.
Explore what customer sentiment is, how it’s analyzed, and why tracking and understanding it is so important to business success.
Conversational user interfaces (CUI) allow humans to interact with applications with natural language. Here's how businesses can use them in customer service for more immersive, personalized experiences.
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Sales negotiations can be delicate. Learn how to set your sales team up for success with key strategies and training.
Sales-probing questions help you better understand your prospect’s needs and wants. Here are questions you can use in your next call.
A sales performance management process enables you to analyze and actualize your business’s progress and move you toward success.
Explore the benefits of outbound sales and learn how you can implement winning outbound strategies for your team.
To help combat climate change, many companies are setting science-based emissions reduction targets. Learn more about these efforts and the impact they can have on the planet.
Zendesk sat down with Jeff Shah, VP of Customer Care at The New York Times, to learn how his team solves problems for millions of readers around the world.
Learn how the International Rescue Committee is supporting resettlement efforts in the U.S.
Guides, research, and more
Discover how life science and biotechnology companies can gain a competitive edge with exceptional customer service.
In this guide, discover ways to improve customer conversations with the help of bots powered by Zendesk.
Weathering economic storms is easier when you have engaged employees at the helm. Learn four strategies to increase employee satisfaction and retention.
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Want to take a deeper dive? We’ve got you covered.
Discover where consumers are shopping, what shoppers expect, and how retailers can deliver great omnichannel CX.
Companies are continually looking for ways to elevate their customer experience. Learn why customer sentiment analysis could be the key.
In 2023, retailers should create a seamless experience for customers across all channels.
As support teams brace for an economic downturn, many are leaning on customer service outsourcing to cut costs.
Learn more about Zendesk’s Advanced Encryption and, if eligible, how to sign up for our early access program.
CX is a top priority for financial services providers, and for good reason. Here's how to deliver an experience that meets people's high and evolving expectations.
Discover how companies can use Buy Now, Pay Later services to improve their customer experience and boost their bottom line.