Learn how IT asset management can boost productivity, performance, and customer and employee experiences.
How can fintechs create winning customer experiences? We share expert advice and examples for boosting your CX.
Companies create customer referral programs because word-of-mouth is a powerful and cost-effective form of marketing. Get tips and ideas for building your own so you can expand your audience.
Zendesk’s survey of 3,000 CRM decision-makers reveals just how important it is to connect sales organizations to critical customer information within the business.
The terms lead, prospect, and opportunity are often thrown around interchangeably, but they shouldn't be. This guide covers the differences, best practices, and more.
A successful sales proposal can make the difference between winning or losing a sale. Learn best practices for writing a proposal that helps you close more deals.
Follow this guide to learn all about sales invoices, including how they work, key elements, and steps to creating your own.
Zendesk celebrated Pride 2022 under the theme of Love Sparks Action. Here's how we will continue to support LGBTQIA+ rights and champion diversity, equity, and inclusion for all.
Learn how Urban Alchemy is scaling its efforts to transform more disenfranchised communities in city centers.
Learn more about Zendesk's Tech for Good partners who are assisting Ukrainians and others fleeing crises across the world, and—most importantly—how you can help.
Guides, research, and more
In this guide, we explore how financial services companies can transform their CX while reducing costs.
Learn how leading healthcare organizations are addressing industry challenges while creating better experiences for their employees.
Here's how IT leaders can deliver exceptional customer and employee experiences.
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Want to take a deeper dive? We’ve got you covered.
What is digital customer service, and why does it matter to fintechs? We provide expert tips and examples for improving your CX strategy.
Learn everything you need to know about digital sales and why they are important for your business.
Follow this guide to learn more about what a BDR is, what business development representatives do, and why they’re important for sales teams.
Read our ultimate guide on white space analysis, its benefits, and how it can uncover new opportunities for your business today.
No customer wants a simple exchange to feel difficult. Learn why ecommerce brands are looking toward conversational AI as the solution.
Employee satisfaction is the goal of every company. But how do you know if you’re fostering and sustaining it? Here’s what truly matters to employees.
Get up to speed on employee experience best practices for the future of work.