AI-powered ecommerce drives business at Cox Automotive
Article | 3 min read

AI-powered ecommerce drives business at Cox Automotive

Everyday conversations with customers become revenue-generating opportunities.

Service

ShareFile, Levitate co-founder Jesse Lipson: Trust yourself
Article | 2 min read

ShareFile, Levitate co-founder Jesse Lipson: Trust yourself

From bootstrapping through acquisition, Lipson advises balancing conventional wisdom with entrepreneurial spirit.

How healthcare organizations can embrace conversational CX while maintaining HIPAA compliance
Article | 1 min read

How healthcare organizations can embrace conversational CX while maintaining HIPAA compliance

See how healthcare organizations can embrace the trend of conversational service while maintaining their HIPAA compliance requirements.

New integrations to help your team blossom
Article | 6 min read

New integrations to help your team blossom

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

The role of AI in self-service and knowledge management
| 2 min read

The role of AI in self-service and knowledge management

The second episode of Conversations with Zendesk, with Kajabi's Jared Loman and Zendesk's Maddie Hoffman, explores how generative AI will shape self-service and knowledge management.

Sales

How to calculate profit margin: Calculator, formulas, and examples
Article | 9 min read

How to calculate profit margin: Calculator, formulas, and examples

Arm your business with the tools you need to boost your income with our interactive profit margin calculator and guide.

Sales negotiation skills and strategies to win more deals
Article | 12 min read

Sales negotiation skills and strategies to win more deals

Sales negotiations can be delicate. Learn how to set your sales team up for success with key strategies and training.

50 sales-probing questions to better understand your prospects
Article | 11 min read

50 sales-probing questions to better understand your prospects

Sales-probing questions help you better understand your prospect’s needs and wants. Here are questions you can use in your next call.

Sales performance management 101: Definition and strategies
Article | 10 min read

Sales performance management 101: Definition and strategies

A sales performance management process enables you to analyze and actualize your business’s progress and move you toward success.

Culture

Elevating women and embracing equity: How 3 organizations make a difference
Article | 3 min read

Elevating women and embracing equity: How 3 organizations make a difference

See how Zendesk partners are creating more equitable workplaces, advancing women’s careers, and empowering women across the globe.

IWD 2023: Celebrating women around the world who are championing equity

IWD 2023: Celebrating women around the world who are championing equity

This year’s theme for IWD is “Embrace Equity”—and that’s exactly what these women at Zendesk are enabling and empowering others to do.

Building community for Black History Month and beyond
Article | 2 min read

Building community for Black History Month and beyond

Zendesk celebrated Black History Month under the theme of Black History Is My History. Here’s how employees embraced their authentic selves and formed deeper connections with their Black peers and allies.

Science-based targets are the key to sustainable business
Article | 6 min read

Science-based targets are the key to sustainable business

To help combat climate change, many companies are setting science-based emissions reduction targets. Learn more about these efforts and the impact they can have on the planet.

Guides, research, and more

AI deep dive: Harnessing the power of AI for customer service

AI deep dive: Harnessing the power of AI for customer service

This guide contains a detailed overview of Zendesk AI offerings that service teams are using to…

Unlock personalized service at scale with a unified customer view

Unlock personalized service at scale with a unified customer view

Learn how to deliver data-rich personalization at scale by integrating customer insights, apps, and AI in Zendesk.

The playbook for controlling costs with AI
Guide | 1 min read

The playbook for controlling costs with AI

Boost your productivity. Future-proof experiences. All without compromise. Find out how AI is the best investment and a critical strategy for controlling costs.

Latest stories

How AI can help businesses hedge against uncertainty
Article | 2 min read

How AI can help businesses hedge against uncertainty

For businesses, resilience isn’t a mantra, it’s a must have. That’s why many are turning to AI—and their CX teams—to help them navigate challenging times.

How Zendesk AI can start supporting your teams and customers today
Article | 3 min read

How Zendesk AI can start supporting your teams and customers today

Forget the swag–our hottest conference commodity was expert tips and tricks on AI for CX.

How manufacturers can cut service costs with AI
Article | 1 min read

How manufacturers can cut service costs with AI

See how leading manufacturers are using artificial intelligence to stay ahead of the competition.

9 ways to use AI in customer service
Article | 14 min read

9 ways to use AI in customer service

Leverage AI in customer service to improve your customer and employee experiences.

How to control customer service costs in the software industry

How to control customer service costs in the software industry

Learn how Software and Cloud Services companies can control customer service costs with a tiered support model.

An intelligent future is calling—here’s a look back at Zendesk Relate 2023
Article | 4 min read

An intelligent future is calling—here’s a look back at Zendesk Relate 2023

It’s not too late to catch our keynote and product announcements, and watch additional on-demand content from Zendesk Relate 2023.

How AI helps companies enhance the customer experience and control costs
Podcast | 1 min read

How AI helps companies enhance the customer experience and control costs

The new Conversations with Zendesk podcast debuts with a wide-ranging discussion with Kajabi’s Jared Loman, Zendesk’s Caitlin Keohane, and host Nicole Saunders.

Top trends to watch in Software CX

Top trends to watch in Software CX

See how leading SaaS companies are getting a leg up on the competition by investing in CX.