The role of customer service during an economic downturn
Preparing for change is an always-on job. Focus on where you can see the highest return on your service investments and enable tools and features that result in both cost and time savings.
Service
Our North Star
In the 15 years since its founding, Zendesk has been a leader in product innovation and…
Make the holiday shopping season merry with great retail CX
The holiday season is upon us, and consumers are ready to spend. Here's what retailers need to consider to create better CX during the busiest time of the year.
Driving cost savings through operational improvement
When facing a recession or an economic slowdown, companies naturally look for ways to cut costs. Any team viewed as a cost center can face significant challenges, so it’s imperative that customer service orgs prioritize spending in areas where they can find efficiencies.
Drive revenue during an economic downturn
Big box platforms are limited in their ability to fuel growth. Turn ordinary interactions into personal and extraordinary revenue-generating opportunities.
Sales
Sales negotiation skills and strategies to win more deals
Sales negotiations can be delicate. Learn how to set your sales team up for success with key strategies and training.
50 sales-probing questions to better understand your prospects
Sales-probing questions help you better understand your prospect’s needs and wants. Here are questions you can use in your next call.
Sales performance management 101: Definition and strategies
A sales performance management process enables you to analyze and actualize your business’s progress and move you toward success.
What is outbound sales? Guide to best practices and strategies
Explore the benefits of outbound sales and learn how you can implement winning outbound strategies for your team.
Culture
How servant leadership leads to great customer service
As we approach Veterans Day, a member of Zendesk’s veteran employee community shares how servant leadership is directly related to customer service.
Work it: A CX Moment with Upwork
Zendesk chatted with Upwork’s Vice President of Customer Support, Brent Pliskow, about the evolving workplace landscape and the growing need for freelancers.
World Humanitarian Day: It takes a village
Learn more about our partner organizations that are supporting humanitarian aid workers all over the world, and—most importantly—how you can help.
Pride month ends, the action continues
Zendesk celebrated Pride 2022 under the theme of Love Sparks Action. Here's how we will continue to support LGBTQIA+ rights and champion diversity, equity, and inclusion for all.
Guides, research, and more
5 things you can do now to create better retail CX
After a holiday season that was challenged by excess inventory, supply chain issues, and staffing shortages, retailers are taking stock of last year’s sales—and looking for ways to improve the outlook for 2023.
The age of Conversational CRM is here
The entire relationship lives in the conversation. Meet the new channels, technologies, and methods of staying on top of the customer relationship.
Zendesk for Software + Cloud Services
Transform your CX and accelerate customer retention using our free guide.
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Latest stories
Stay agile and innovative—and rein in expenses
Facing a possible recession, business leaders are making tough choices. It’s possible to slow spending and hiring, without having to sacrifice quality or scale.
5 top reasons why retailers need an endless aisle solution now
An endless aisle can turn a frustrating shopping experience into a positive one. Here's how retailers can use it to boost brand loyalty and drive business growth.
A preview of Advanced Encryption in Zendesk
Learn more about Zendesk’s Advanced Encryption and, if eligible, how to sign up for our early access program.
Why CX Champions must continue raising the bar on excellent customer service
You’ve built a powerful support organization, a feat worth celebrating. But now what? Learn what other CX Champions are doing to continue providing innovative service.
Rising to the top—these CX leaders are up for solving complex service challenges
Trying to find the right balance between human agents and AI? Customer data split across systems and apps? Struggling to hire and retain support talent? You may be a CX Riser.
Why P&C insurance companies need to invest in claims customer service now
Learn how three insurance companies saw success with a holistic CX strategy with Zendesk.
Emerging into CX leadership—steps to take now to avoid costly fixes down the road
Still figuring out how and where to use AI in support? Struggling to turn customer data into meaningful change? Are agent training programs less than ideal? You may be a CX Emerger.
Early on the path to CX success? Here’s why the up-front investment is worth it
Customer service agents overwhelmed? No visibility into real-time data? Weak personalized service? You may be a CX Starter.