16 customer service tips for 2021 and beyond Article

16 customer service tips for 2021 and beyond

Customer service tips for customer service Champions.

Service

Report: CX Champions of North America White Paper

Report: CX Champions of North America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.

Faster, better, stronger—how smart uses of tech make all the difference in CX Article

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Become a CX Champion—Best practices for you and your team Article

Become a CX Champion—Best practices for you and your team

ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

Sales

Close deals faster with sales process automation Article

Close deals faster with sales process automation

Learn how sales process automation helps teams be 52% more productive, convert 47% more leads, and generate 45% more referrals.

5 sales process templates for building out your pipeline Article

5 sales process templates for building out your pipeline

Tighten up your pipeline with custom stages and criteria requirements

How sales managers use Zendesk Sell to boost their team’s performance Article

How sales managers use Zendesk Sell to boost their team’s performance

At the end of the day, sales managers are focused on one goal: Making sure their…

Sales performance: Why it matters and what managers can do about it Article

Sales performance: Why it matters and what managers can do about it

Maybe you’ve heard it before: “People don’t quit their job; they quit their managers.” Bad managers…

Culture

Hone your storytelling skills for effective leadership Article

Hone your storytelling skills for effective leadership

Storytelling is an art and skill that only a handful of leaders wield effectively. Like so many so-called “soft skills” that have long been undervalued, storytelling is rarely taught as part of a career curriculum.

Riding the wave isn’t easy — 10 self-care tips from a pro surfer Article

Riding the wave isn’t easy — 10 self-care tips from a pro surfer

Layne Beachley knows exactly what it takes to overcome setbacks and accomplish lofty goals. Her seven…

Creative ways to stay connected with remote coworkers—that aren’t a virtual happy hour Article

Creative ways to stay connected with remote coworkers—that aren’t a virtual happy hour

Showing your human side at work can have real benefits, including making us feel more connected and sparking the kind of serendipitous connections that occur naturally in a traditional office setting.

How community nonprofits shift focus to solve for food insecurity Article

How community nonprofits shift focus to solve for food insecurity

Around the world, more people are going hungry now than before the pandemic hit. Now, nonprofits worldwide have had to pivot their focus to offering the most essential service of all: giving food.

Guides, research, and more

Strengthening employee engagement in a time of uncertainty

Strengthening employee engagement in a time of uncertainty

In the months since the start of the global health crisis, millions of employees have shifted…

How companies thrive after switching from Salesforce to Zendesk White Paper

How companies thrive after switching from Salesforce to Zendesk

Explore this eBook to learn how companies of all types, large and small, have flourished after making the switch from Salesforce to Zendesk.

Report: CX Champions of Europe White Paper

Report: CX Champions of Europe

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Europe are driving CX success.

Latest stories

Deliver better ecommerce customer experiences with Zendesk and Shopify Article

Deliver better ecommerce customer experiences with Zendesk and Shopify

Give your agents instant access to customers' details and order information—all inside Zendesk.

Monthly integrations have arrived Article

Monthly integrations have arrived

Here are the newest integrations from Zendesk to help your agents and reps provide great experiences.…

Startups podcast: 4 startups on how they’re solving for a post-pandemic world Article

Startups podcast: 4 startups on how they’re solving for a post-pandemic world

As we look to a future full of new challenges, startup leaders reflect on how we can make life better in the post-pandemic world.

DonorsChoose shares tips for startups navigating uncertainty Article

DonorsChoose shares tips for startups navigating uncertainty

This year, teachers have been working harder than ever to support their students as they navigate…

4 ways to build customer service enablement Article

4 ways to build customer service enablement

Designing, developing, and deploying great customer service training is far easier said than done. But with these four steps, trainers and managers can align agents and roll out training quickly at scale.

Messaging tips for startups Article

Messaging tips for startups

Messaging might feel ambitious now, but you can still plan for it down the road, and there are more than a few reasons why you should.

What is call center workforce management and why does it matter?

What is call center workforce management and why does it matter?

Running a business means managing all of the moving parts—and that includes agent scheduling. Your contact…

Supporting mobile gamers where they are, in the apps they love Article

Supporting mobile gamers where they are, in the apps they love

Unity and Zendesk partner for uninterrupted customer support in mobile games with the Zendesk SDK for Unity