It’s been another year of high stress and raised customer expectations. That’s why this Customer Service Week is a great time to give your support teams a high five for a job well done.
Customer Service Week is the first full week in October that celebrates the teams on the frontlines of the customer journey. Here's how to celebrate.
Does a satisfied customer create a satisfied employee? Does a satisfied employee create a satisfied customer?…
See how leading software and cloud services companies are making a name for themselves by leaning into customer experience as a differentiator.
See how top performers in the software and cloud services industry are using self-service and intelligent routing to scale their CX without sacrificing profitability.
Explore the benefits of outbound sales and learn how you can implement winning outbound strategies for your team.
Sales revenue is a key metric to monitor. Learn how to use the sales revenue formula so you can gauge your company’s continued viability and forecast more accurately.
Memorable sales slogans and taglines are the earworms of marketing. Learn what makes a great one and how to harness its power to accelerate sales.
Get sales advice on sales leadership, sales careers, customer relationships, and more straight from the pros.
Zendesk sat down with Neo Financial’s Head of Experience, Shannon Burch, to learn how she’s scaling her CX operation while creating emotional connections—and building trust—with customers.
Zendesk chatted with Inovalon’s Associate Vice President of Customer Support, Brian Blumenthal, about the importance of giving teams the right tools to help customers.
Learn more about our partner organizations that are supporting humanitarian aid workers all over the world, and—most importantly—how you can help.
Guides, research, and more
Get expert tips to build your business after the holiday rush.
Learn six best practices for creating great retail customer experiences.
Here's how to scale support to serve customers efficiently, make the most of your customer data, assess your CX, and more.
Browse by topic
Want to take a deeper dive? We’ve got you covered.
October is Cybersecurity Awareness Month, so we're sharing tips on how companies and their employees can work together to protect what matters.
Fall is here...along with new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.
Are you ready for the holiday rush? Learn how AI can help your customer service team deliver great CX this season.
Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.
Reach new heights with better customer experiences. Get our top tips and expert advice.
Smaller healthcare companies stand to grow strong on a foundation of great customer experiences.
Slack changed the way we work with productive workplace conversations and collaboration. Now Zendesk is helping us keep it all together.
Learn why conversations play a critical role in creating customers for life.