Meet customers where they are and build stronger connections with them through Google Business Messages.
Use Apple Messages for Business to connect with customers on the Apple devices and platforms they use every day.
Hint: small workflow improvements have helped SMBs punch above their weight.
Facebook chatbots are your secret weapon on Messenger.
Learn the responsibilities and skills needed to succeed as a sales manager.
A Zendesk sales expert shares the do’s and don’ts of upselling.
Sales pros weigh in on the sales skills you need to succeed in the world of selling.
Customer acquisition cost is the amount of money a business spends to gain a new customer. Here’s how to calculate this key metric, plus three ways to improve it.
World Mental Health Day aims to raise awareness and provide an opportunity for those working on mental health issues to shine a light on their work. Here are a few organizations that Zendesk is proud to support.
Zendesk chatted with executive, activist, and entrepreneur Sarah Robb O’Hagan on what it takes to stay at the top of your game while taking your organization’s customer experience to the next level.
In the wake of 2020, 1 in 4 women are considering ‘downshifting’ their careers or leaving the workforce, according to McKinsey & Company and Lean In’s annual “Women in the Workplace” report.
Never before have mental health and business objectives become so intertwined. Here’s what we learned at SXSW 2021 about the importance of workplace wellness.
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The pressure is on for companies to continuously optimize their customer experience (CX). Small businesses with…
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of North America are driving CX success.
A lot goes into delivering a great customer experience (CX), but it can be hard to…
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Want to take a deeper dive? We’ve got you covered.
Sales technology has come a long way from the Rolodex and the post-it note. Sales teams…
The 2020s will be remembered as the decade where ecommerce finally gained mainstream acceptance and use—but what does that mean for CX teams trying to keep up?
Freshly picked with care—new Zendesk app integrations are here. Learn how these new integrations can ease workloads for your sales and support teams.
In a digital-first environment, sales managers have had to develop new ways to connect with and empower their reps.
As the sales world becomes more familiar with virtual selling, former “road warriors” have had to learn best practices for a digital-first approach.
Build a strategic sales plan for your business to improve team communication and meet sales goals.
Customer experience is a competitive differentiator. See how your CX stacks up against SMB peers in your region, based on ESG Research findings.
Businesses of all sizes need to prioritize customer experience (CX), but it can be hard to…