Article • 5 min read
Introducing the Zendesk Resolution Platform: Powered by our network of AI Agents
The Zendesk Resolution Platform is more than just speed—it ensures AI delivers accurate service resolutions.
Editor’s picks
AI agents
The humanizing power of AI in CX
Human customer service
The top CX solution for the AI era
The AI-powered future of CX and EX is here
AI in customer service
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Best practices
Article
5 min read
Bridge the AI gap in HR: Why employee buy-in is key
A critical disconnect is unfolding between HR leaders and the very people they serve. While 89…
Article
4 min read
The rise of Shadow AI in CX: 4 benefits to an integrated strategy
If your agents aren’t equipped with the right AI tools, there’s a strong chance they’re using…
Reports
6 min read
Zendesk AI Effect: Real Brands, Real Results, Outsized Impact
The best brands aren’t just adopting AI—they’re using it to deliver faster service, increase efficiency, and…
Article
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Stay competitive: 3 AI investments CX trendsetters use to surge ahead
Thanks to AI, there’s another seismic shift taking place in customer service. Teams fully integrating AI—not…
Industries
Podcasts
1 min read
Harnessing AI-powered efficiency for deeper customer connection—with Lush’s Naomi Rankin
With their special blend of AI efficiency and a personal touch, Lush is delivering better support for their customers and their business.
Article
5 min read
Retail’s next frontier: Elevating customer experience with Zendesk AI
Discover how retail businesses are modernizing CX, delivering personalized services, and boosting efficiency and savings with Zendesk AI.
Podcast
1 min read
Lessons from an AI success story—with XP’s Guilherme Kolberg
Hear how one of Latin America’s largest investment firms is leveraging AI to improve their customer experiences and already seeing results.
Podcast
1 min read
Humanizing support at scale—with Talkspace’s Donna Haddigan
For Talkspace’s support team, empathy isn’t a nice to have, it’s a must for each and every customer interaction.
Tools and media
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25 free and customizable feedback form templates
Feedback forms help you collect opinions from customers, stakeholders, and employees. Download our free templates and collect feedback today.
Article
100+ best canned responses for live chat: Examples + template
These 100+ live chat canned responses speed up service interactions and support exceptional CX. Get started today with our template.
Podcast
1 min read
Modernizing the world’s largest service delivery business—with Indigov’s Alex Kouts
By bringing private market efficiency to the public sector, Indigov has reduced average constituent wait times from 80 days to a mere eight minutes.
Article
4 min read
Achieving that product-market fit moment with Shippo’s founder, Laura Behrens Wu
Discover how Shippo navigated the challenges of customer churn, achieved product-market fit, and raised over $80 million to dominate the e-commerce shipping industry.
Executive insights
Article
3 min read
3 ways AI bolsters employee productivity and satisfaction
A happier workforce isn’t just a nice-to-have—it’s essential for success. Research consistently shows that happy employees…
Article
5 min read
The key to better customer relationships? Human-centric AI
Companies that are moving quickly to adopt human-centric AI and integrate it deeply into their CX…
Article
3 min read
Think like a startup, scale like an enterprise: 3 AI-first approaches
Ask any successful founder how to scale a business and they’ll tell you one thing: embrace…
Article
5 min read
The next wave of AI agents is here: Are you ready to implement it?
This is part 3 of our AI Readiness series, designed to help CX organizations prepare to…
Guides, research, and more
Article
2 min read
10 essential books and podcasts for CX leaders in 2025
Selected by our team of CX experts, these ten books and podcasts will provide both inspiration…
Report: How AI is transforming the economics of customer service
Customer expectations are higher than ever. They demand fast, seamless, and personalized support—24/7. Traditional customer service…
Article
1 min read
10 essential books and podcasts for IT leaders in 2025
These 10 essential resources, curated by our team of experts, will help you design better employee…
Popular guides
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Latest stories
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What employees expect from HR—and how AI helps teams deliver
Employees have a clear vision of what’s required to do their best work—and that’s quick access…
Article
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Future of CX: Check in on our predictions for 2027 and beyond
If there’s one prediction we could guarantee, it’s that by 2027, CX will look quite different.…
1 min read
WATCH: Avon masters the HR makeover with 98.4% employee satisfaction
For 139 years, Avon has built its name on connection. Empowering women, championing causes, and delivering…
Article
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People-centric HR: What it is + why it’s important
What is people-centric HR? People-centric HR is an approach that prioritizes the needs and experiences of…
Article
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AI agentic workflows: The smarter AI that’s transforming CX
What are AI agentic workflows? An AI agentic workflow is a series of automated tasks managed…
Article
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Build a foundation for AI success: Why your knowledge base is key
This is part 4 of our AI Readiness series, designed to help CX organizations prepare to…
Article
7 min read
Workflow automation: Definition, benefits, + examples
What is workflow automation? Workflow automation uses technology to streamline business activities, eliminating the need for…
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