Article Vote 2020: Empower your employees to use their voices
Accessibility is more than one of our business principles—it’s also a core value. At Zendesk, we support safe, fair, and accessible elections in the U.S. and around the world.
Improve customer experience
Article Faster, better, stronger—how smart uses of tech make all the difference in CX
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
Article Become a CX Champion—Best practices for you and your team
ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.
Article The impact of empowered support teams on small-business CX
Learn how to set support agents up for success, giving them the tools to drive your business forward.
Article Delighting customers with modern customer experiences
The customer has changed and so have their expectations on what customer experience means to them.…
Sell more
Sales process fundamentals: A guide to consistently closing deals in a changing world
Get your sales team on the right track by building a clear, easy-to-adopt sales process.
Article Which sales methodology should you choose to execute on your sales process?
One of these six popular sales methodologies can help your sales team turn more ideal prospects into customers.
Article The 5 sales process steps that turn prospects into customers
When you set off on a road trip, you have a vehicle and a road map.…
Article Updating “always be closing” for 2020: 10 sales stats you need to know now
It’s time for we need a new “ABCs of Sales” strategy. Here’s what we recommend.
Guides, research, and more
Article How SMB CX Leaders Who Raise Their Game Are Driving Business Success
Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.
Article How CX Leaders Who Raise Their Game Are Driving Business Success
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the leaders are driving CX success.
25 Ways Governments Innovated Their CX Strategy During COVID-19
For some governments, crisis is an opportunity for improvement. While business as usual has proven to…
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Latest stories
How to use Instagram for business
Facebook's Messenger API now supports Instagram, which means businesses can manage customer conversations that start from their profile, Shops, and Stories — with the help of automation, live agents, and solutions like Zendesk.
Article The new rules for customer service outsourcing in a changing world
Here are four questions you should ask before getting started with an outsourcer.
Article Prioritizing mental wellness and self-care in times of COVID-19
As the Covid-19 pandemic pushes the limits of our global economy and healthcare systems, another, quieter crisis underpins it all—the toll it’s taking on our mental health.
Article Customer experience management advice from the pros
Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…
Article Addressing customer experience from the CIO perspective
For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…
Choose the right customer service solution for your business
Setting up your customer support organization for success is the first step towards offering excellent customer…
White Paper Forrester report: The case for asynchronous messaging: Apple Business Chat, Facebook Messenger, WhatsApp
IT leaders are at the forefront of delivering exceptional customer and employee experiences, while keeping operational…
Article How to immediately improve your customer experience in 5 simple ways
Experts share the CX strategies that make a real difference.