Guide Best practices for conversational customer service
Here are 10 ways to make the most of conversational customer support—from adding new channels like WhatsApp to deploying bots and automation.
Editor’s picks
Service
Article Incoming: Hot, fresh integrations
New Zendesk app integrations are here. Learn all about how these new integrations can help your sales and support teams.
Article A startup’s guide to building a customer success team
If you don't invest in your customers' success, you can't expect them to invest in yours. Learn how to build an effective customer success team to nourish long-term customer relationships.
Article What is high-touch customer service? (+ how to deliver it)
Deliver a high-touch customer service experience to build and retain meaningful relationships with your audience.
Article
Startup growth-hacking strategies are not
one-size-fits-all
The best startups growth "hack" is building on a solid foundation. Check out these top tips for getting the unsexy things right first.
Sales
Article After-sales service: 10 strategies to keep customers engaged
After-sales service is the support provided to customers after a purchase. Learn how these after-sales activities can increase customer lifetime value.
Article Lead conversion: Examples and effective tips for improvement
Take control of your lead conversion process and improve your lead conversion rate with these examples, tips, and tricks.
Article How to absolutely nail a sales cadence: Tips and examples
A sales cadence is a sequence of different outreach methods with a prospect or lead. Optimize your cadence with these best practices.
Article The 15 best online sales training programs in 2022
Find the best, most effective sales training program for your sales team.
Culture
Article This World Refugee Day, stand with refugees
Learn more about Zendesk's Tech for Good partners who are assisting Ukrainians and others fleeing crises across the world, and—most importantly—how you can help.
Article Let’s get physical: A CX Moment with Spartan Race
Zendesk chatted with Spartan Race’s Director of Global Engagement, Aja Varney, about how to engage with customers during the next phase of the pandemic.
Article That’s a wrap: A look back at Zendesk Relate 2022
We loved seeing you at Zendesk Relate 2022. Here are a few highlights—and a peek into what you can still explore online.
Article Internal customer service: Definition, tips, and examples
Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.
Guides, research, and more
White Paper Zendesk provides Fortune 500 company with a solution to improve support and performance
Learn how Zendesk empowered a Fortune 500 company with the tools it needed to boost productivity and enhance the customer service experience.
White Paper 6 ways for small and mid-sized retailers to improve customer experience
In today's competitive market, personalized customer service is what sets retailers apart. This ebook describes best practices to help you create customer loyalty.
Guide Conversational data orchestration for smart, seamless CX
Get a quick introduction to conversational data orchestration powered by Zendesk.
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Latest stories
Article Urban Alchemy uses Zendesk to help heal homeless communities
Learn how Urban Alchemy is scaling its efforts to transform more disenfranchised communities in city centers.
Article Customer feedback management guide: Best practices + tools
Customer feedback management is key to delivering superior products, services, and experiences. Learn how to do it successfully so you can boost retention and build brand loyalty.
Article How to help customer service teams in multichannel selling
Multichannel selling is a best practice for ecommerce businesses. But how can your customer service team deal with incompatible systems on sites like Shopify, Amazon, eBay, and Walmart at the same time?
Article What is omnichannel? Definition, strategy, and examples
Omnichannel and multichannel experiences are not the same. Here’s why your business needs omnichannel—and how to get there.
Article What is community software? (+3 reasons to use it)
Community software is a platform that allows users to interact and share information online. Here’s how businesses can use it to empower their customers and build a loyal following.
Article 4 ways to grow your customer base as a startup
We interviewed startup founders to learn how they built their customer base from the ground up. Here's what they had to say.
Article Customer communication: 7 tips to build an effective strategy
A strong customer communication strategy helps ensure your team can deliver consistent brand messaging and build meaningful connections with buyers.
Article A simple, effective consumer behavior model (with examples)
Consumer behavior is an offshoot of behavioral science that sales and marketing orgs use to great effect. Here’s what you need to know.