Urban Alchemy uses Zendesk to help heal homeless communities
Learn how Urban Alchemy is scaling its efforts to transform and uplift disenfranchised communities in city centers.
Editor’s picks
Guides, research, and more

Zendesk provides Fortune 500 company with a solution to improve support and performance
Learn how Zendesk empowered a Fortune 500 company with the tools it needed to boost productivity and enhance the customer service experience.

6 ways for small and mid-sized retailers to improve customer experience
In today's competitive market, personalized customer service is what sets retailers apart. This ebook describes best practices to help you create customer loyalty.

Conversational data orchestration for smart, seamless CX
Get a quick introduction to conversational data orchestration powered by Zendesk.
Browse by topic
Want to take a deeper dive? We’ve got you covered.
Latest stories

Customer feedback management guide: Best practices + tools
Customer feedback management is key to delivering superior products, services, and experiences. Learn how to do it successfully so you can boost retention and build brand loyalty.

How to help customer service teams in multichannel selling
Multichannel selling is a best practice for ecommerce businesses. But how can your customer service team deal with incompatible systems on sites like Shopify, Amazon, eBay, and Walmart at the same time?

What is omnichannel? Definition, strategy, and examples
Omnichannel and multichannel experiences are not the same. Here’s why your business needs omnichannel—and how to get there.

What is community software? (+3 reasons to use it)
Community software is a platform that allows users to interact and share information online. Here’s how businesses can use it to empower their customers and build a loyal following.

4 ways to grow your customer base as a startup
We interviewed startup founders to learn how they built their customer base from the ground up. Here's what they had to say.

Customer communication: 7 tips to build an effective strategy
A strong customer communication strategy helps ensure your team can deliver consistent brand messaging and build meaningful connections with buyers.

A simple, effective consumer behavior model (with examples)
Consumer behavior is an offshoot of behavioral science that sales and marketing orgs use to great effect. Here’s what you need to know.

Zendesk legal terms update 2022
As a service-first company, we update our terms and policies on an annual basis. Here's a summary of the key updates.