Building the best customer experiences with Facebook and Zendesk Article

Building the best customer experiences with Facebook and Zendesk

Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within Zendesk

Service

Report: CX Champions of North America White Paper

Report: CX Champions of North America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.

Faster, better, stronger—how smart uses of tech make all the difference in CX Article

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Become a CX Champion—Best practices for you and your team Article

Become a CX Champion—Best practices for you and your team

ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

Sales

Getting started with sales management: Everything you need to know Article

Getting started with sales management: Everything you need to know

A comprehensive guide for new sales managers.

6 proven ways to improve your sales process (with advice from Vidyard, Zendesk, and Metadata.io) Article

6 proven ways to improve your sales process (with advice from Vidyard, Zendesk, and Metadata.io)

2020 was a year when “business as usual” wasn’t really an option. Many sales teams found…

Why you need sales process mapping to solve big-picture problems Article

Why you need sales process mapping to solve big-picture problems

Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.

10 sales performance metrics you should track every week, month, and quarter Article

10 sales performance metrics you should track every week, month, and quarter

You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.

Culture

6 tips for creating more inclusive surveys Article

6 tips for creating more inclusive surveys

Now more than ever inclusion is a measure of workplace culture and inequality across industries. But…

Why the employee experience is the customer experience Article

Why the employee experience is the customer experience

The second time I speak with Colleen Berube, CIO and SVP of Operations at Zendesk, she…

Introducing stories about helpful people Article

Introducing stories about helpful people

When Eric Grandon discovered beekeeping, he had no idea that the bees would give him the…

Holiday 2020: 3 trends for retailers this season Article

Holiday 2020: 3 trends for retailers this season

The most wonderful time of the year will look a bit different in 2020. The holidays…

Guides, research, and more

Report: CX Champions of Europe White Paper

Report: CX Champions of Europe

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Europe are driving CX success.

Report: CX Champions of Asia Pacific White Paper

Report: CX Champions of Asia Pacific

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.

Report: CX Champions of Latin America White Paper

Report: CX Champions of Latin America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.

Latest stories

Why experience data is key to better customer service Article

Why experience data is key to better customer service

Today, quality customer service is more important than ever. One in three customers are abandoning brands…

The state of your business, as told by data Article

The state of your business, as told by data

Customer experience works better when it's driven by data — that's why it's important to integrate data from sales, support, and your customers. Here's how.

Is your customer support team ready this holiday season? Article

Is your customer support team ready this holiday season?

It’s the most wonderful time of the year — unless you’re sitting on hold with a…

Building stronger customer relationships with messaging Article

Building stronger customer relationships with messaging

We’re excited to introduce Zendesk messaging for web and mobile — bringing rich, modern and automated conversational experiences to your own properties.

A business’s guide to Facebook Chat

A business’s guide to Facebook Chat

Facebook Chat comes with tradeoffs. But for some businesses, it's a great stepping stone between social and embedded messaging

A Three-Step Approach to Jump-Starting CX Transformation in Government White Paper

A Three-Step Approach to Jump-Starting CX Transformation in Government

High-quality customer experience (CX) drives mission success, and the government sector is no exception. When government…

The art of social listening: Tracking and acting on what your customers say about you on social media Article

The art of social listening: Tracking and acting on what your customers say about you on social media

How to gain actionable insights from social media

How to pick customer segmentation software that will scale with your team Article

How to pick customer segmentation software that will scale with your team

Here's what to look for in a customer segmentation tool.