Guide The agility playbook—how larger firms can score a competitive advantage in CX
With original data and actionable insights, this agility playbook will help enterprise businesses stay ready, no matter what comes next.
Service
Article What retailers are missing in the digital transformation
Being there for customers on Instagram and other messaging apps can set retailers apart.
Article Contact management 101: A guide for sales and support teams
Leverage contact data to win over new customers and strengthen your relationships with existing ones.
Article Here’s how companies actually got faster at solving customer issues last year
Sometimes it's the little things that make a big difference.
Article Customer loyalty: What it is, why it matters, and how to build it
Loyal customers are the backbone of good business. Find out how to build customer loyalty for lasting brand success.
Sales
Article Why a sales pipeline is key to sales success
A healthy sales pipeline is critical to boosting sales and building strong customer relationships. Dive into the sales pipeline and how to use it effectively.
Article A quick guide to sales analytics (+ key sales metrics to watch)
Sales analytics doesn’t have to be complicated. Get the lowdown on what it means, how to do it right, and why it benefits your team.
Article Sales enablement made simple: A start-to-finish guide
Learn how sales enablement empowers your sales team to sell effectively.
Article 6 closing sales techniques from the pros
Top sales professionals share their best tips, tricks, and techniques to help you close more sales.
Culture
Article The future of work for IT teams is supporting hybrid workforces
IT teams don’t always get the credit they deserve for keeping the company running smoothly; they also don’t always have the tools they need to work effectively and provide a seamless experience.
Article The business imperative of supporting your people
HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.
Article Managing rapid growth during a pandemic: A CX Moment with Snap
Zendesk chatted with Snap’s Technical Program Manager, Robert Siniscalchi, about best practices for keeping customers happy during periods of rapid growth.
Article Pride is about celebrating inclusion for all employees
Send a gratitude-filled message with Thank You Machine in honor of WorldPride and the work of the Human Rights Campaign.
Guides, research, and more
Guide Guide to the Zendesk Marketplace
When your agents can deliver a great experience, customers are more likely to do business with…
Guide How Zendesk powers an evolving workplace
The future of work pivots on people, tools, and communication. This ebook clearly explains how Zendesk empowers HR and IT teams to help every employee, focus their talents on complex projects, and to scale with ease
Guide 2021 Employee Experience Trends Report
Our 2021 Employee Experience Trends Report explores how over 90,000 global companies are harnessing the collective power of their people to get ahead.
Browse The Library
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Latest stories
Article 5 types of consumer insights that can boost your business (+ how to use them)
Collect and analyze consumer insights to better understand your buyers, improve your business, and build meaningful relationships with your customers.
Article 3 essential customer service tips that SaaS startups need to know
Cloud computing is the norm in our distributed, digital-first world, and startups need digital-first support strategies to help them grow by gaining and retaining customers.
Article What is RCS messaging, and how can it improve the customer experience?
RCS messaging is the next generation of text messaging. With advanced features like suggested replies and rich media, RCS messaging presents many opportunities for sales and support teams to connect with customers.
Article Why an AI chatbot should be the gatekeeper to your customer service
The best way for your brand to manage and prioritize customer requests is to provide a single entry point to your customer service channels. Learn how
Article Integrations to keep your summer going
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales and support teams.
Article Why you should use historical data to automate inquiries
Automation is dominating the conversation in customer service right now. Automation does not come without challenges, though. Here are the key questions and how to solve for them.
Article How CX leaders across industries can flex their agility
The ability to readily adapt to world events and evolving customer expectations is more important than ever—here's how you can stay agile in your industry.
Article What is WhatsApp Business? Understanding the difference between WhatsApp and WhatsApp Business
WhatsApp is the most popular chat app in the world and the top messaging app used by companies. Here's your complete guide to WhatsApp Business.