4 key lessons from the frontlines of critical customer service
Critical customer service teams must be agile, responsive, and easily scalable—something that all CX leaders should strive for.
Best practices
Spreading cheer with new integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
What is AI as a service (AIaaS)? A beginner’s guide for 2024
Artificial intelligence as a service (AIaaS) helps businesses of any size stay competitive by providing them with AI-powered tools and functionality.
SaaS customer support: An introductory guide for 2024
How you respond to customer concerns can make or break your business. Learn about SaaS customer support and impactful strategies you can use in your operations.
Workforce planning template: 7 examples + tips
Even the best strategy can fail without a comprehensive checklist. Check out our seven workforce planning templates to nail your organizational strategy.
Industries
How data and technology fuel the customer experience and global expansion with Rivian’s Diane Lye
As chief information officer for electric vehicle manufacturer Rivian, Diane Lye has a front-row seat in…
Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley
As businesses rush to tap generative AI’s vast potential to transform the customer experience, analysts watching…
State of Manufacturing CX 2023
Download the State of Manufacturing CX 2023 report for actionable CX insights built for manufacturers in today’s ultra-competitive environment.
How healthcare organizations can embrace conversational CX while maintaining HIPAA compliance
See how healthcare organizations can embrace the trend of conversational service while maintaining their HIPAA compliance requirements.
Tools and media
Mastering the art of managing customer success with LinkedIn’s Erika Tabacniks
The manager of customer success for LinkedIn chats with host Nicole Saunders about building an effective customer success team and leading with empathy in the age of AI.
Understanding the shifting priorities of IT leaders with Zendesk’s Paulette Chafe
More than ever, IT leaders are experiencing a greater level of responsibility: from taking charge of…
Revolutionizing sales with data: Atrium’s success with co-founder Pete Kazanjy
Discover the journey of Atrium, a data-driven sales management software company that achieved business success with its strategic hiring, strong inbound game, and valuable community content.
Customer service plan template, tips + how-to guide
A customer service plan defines a clear strategy so you can deliver exceptional support with every interaction. Download our free template and create your plan.
Executive insights
Transforming customer service: The impact of AI
Check out the highlights from an Economist Impact event featuring leaders from Zendesk, Mastercard, Forrester Research, and McKinsey discussing how AI is evolving customer service.
5 facts to help you stay cybersecurity savvy
Learn about the current state of cybersecurity and our recommended best practices for a secure Zendesk Suite experience.
The next big Zendesk AI drop: A leap into the future of customer and employee experience
Generative AI, intelligent workforce tools, and employee experience are at the forefront.
Shipshape customer service: A CX Moment with Auctane
Zendesk spoke with Auctane's Chief Customer Officer, Chris Karp, about how to craft a unified customer experience.
Guides, research, and more
How AI is transforming the workplace
Forward-thinking organizations are adopting AI technologies to stay current and effortlessly provide better employee experiences.
Get ready for the future of AI in customer experience
Consider this your one-stop shop to learn about AI for CX.
Help my AI!
Not all AI-powered bots are created equal—some have real attitude problems. Meet a crew of AI characters that need help finding the right path forward with their work.
Popular guides
Want to take a deeper dive? Choose a topic.
Latest stories
Auth0’s Eugenio Pace on understanding your target persona
The Auth0 founder shares the importance of prioritizing people when building a product and growing a company.
Achieving rapid growth through word of mouth with Immad Akhund
The Mercury CEO goes under the hood on how the company quickly gained prominence and earned an esteemed reputation.
Enhance the employee experience with Zendesk’s latest innovations
Learn how these new features take the pressure off of your EX teams and carve a path toward long-term success for your organization.
Transforming the customer service landscape with generative AI
Learn how generative AI could be the key to unlocking new levels of agent efficiency and enriched customer experiences.
A beginner’s guide to generative AI for business
Generative AI can help streamline workflows, improve CX, and enhance agent performance. Learn how to leverage these AI-powered tools in our guide.
What is workforce management?
If you have employees, you need a workforce management strategy. Our guide dives into the basics of WFM so you can implement it into your business.
Avoid these 3 generative AI pitfalls—and what to do instead, according to IT leaders
The race for businesses to embrace generative AI is on. IT leaders can stay ahead by avoiding these potential pitfalls.
No tricks, just treats: New integrations are here
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.