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16 ways to use AI for restaurants to cook up business success

AI in restaurants is transforming the food industry through smarter service and more streamlined operations. Explore the benefits and possibilities in our guide.

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Bridge the AI gap in HR: Why employee buy-in is key

A critical disconnect is unfolding between HR leaders and the very people they serve. While 89…

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The rise of Shadow AI in CX: 4 benefits to an integrated strategy

If your agents aren’t equipped with the right AI tools, there’s a strong chance they’re using…

Reports
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Zendesk AI Effect: Real Brands, Real Results, Outsized Impact

The best brands aren’t just adopting AI—they’re using it to deliver faster service, increase efficiency, and…

Podcasts
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Harnessing AI-powered efficiency for deeper customer connection—with Lush’s Naomi Rankin

With their special blend of AI efficiency and a personal touch, Lush is delivering better support for their customers and their business.

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Retail’s next frontier: Elevating customer experience with Zendesk AI

Discover how retail businesses are modernizing CX, delivering personalized services, and boosting efficiency and savings with Zendesk AI.

Podcast
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Lessons from an AI success story—with XP’s Guilherme Kolberg

Hear how one of Latin America’s largest investment firms is leveraging AI to improve their customer experiences and already seeing results.

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Humanizing support at scale—with Talkspace’s Donna Haddigan

For Talkspace’s support team, empathy isn’t a nice to have, it’s a must for each and every customer interaction.

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25 free and customizable feedback form templates

Feedback forms help you collect opinions from customers, stakeholders, and employees. Download our free templates and collect feedback today.

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100+ best canned responses for live chat: Examples + template

These 100+ live chat canned responses speed up service interactions and support exceptional CX. Get started today with our template.

Podcast
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Modernizing the world’s largest service delivery business—with Indigov’s Alex Kouts

By bringing private market efficiency to the public sector, Indigov has reduced average constituent wait times from 80 days to a mere eight minutes.

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Achieving that product-market fit moment with Shippo’s founder, Laura Behrens Wu

Discover how Shippo navigated the challenges of customer churn, achieved product-market fit, and raised over $80 million to dominate the e-commerce shipping industry.

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Stay competitive: 3 AI investments CX trendsetters use to surge ahead

Thanks to AI, there’s another seismic shift taking place in customer service. Teams fully integrating AI—not…

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3 min read

3 ways AI bolsters employee productivity and satisfaction

A happier workforce isn’t just a nice-to-have—it’s essential for success. Research consistently shows that happy employees…

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The key to better customer relationships? Human-centric AI

Companies that are moving quickly to adopt human-centric AI and integrate it deeply into their CX…

Article
3 min read

Think like a startup, scale like an enterprise: 3 AI-first approaches

Ask any successful founder how to scale a business and they’ll tell you one thing: embrace…

Article
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Human-centered AI for HR: What it is + why it matters

What is human-centered AI for HR? Human-centered AI for HR is an employee service (ES) solution…

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16 ways to use AI for restaurants to cook up business success

AI in restaurants is transforming the food industry through smarter service and more streamlined operations. Explore the benefits and possibilities in our guide.

Article
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AI for home furnishing: Use cases and future trends

What is AI for home furnishing? AI in home furnishing refers to the use of artificial…

Article
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12 ways AI is changing customer expectations

Artificial intelligence is changing modern businesses by making them more efficient, agile, and capable of delivering…

Introducing the world’s most complete CX solution for the AI era

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What employees expect from HR—and how AI helps teams deliver

Employees have a clear vision of what’s required to do their best work—and that’s quick access…

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Future of CX: Check in on our predictions for 2027 and beyond

If there’s one prediction we could guarantee, it’s that by 2027, CX will look quite different.…

1 min read

WATCH NOW: Avon masters the HR makeover with 98.4% employee satisfaction

For 139 years, Avon has built its name on connection. Empowering women, championing causes, and delivering…