Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within Zendesk
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.
Learn how to set support agents up for success, giving them the tools to drive your business forward.
A comprehensive guide for new sales managers.
2020 was a year when “business as usual” wasn’t really an option. Many sales teams found…
Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.
You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.
Now more than ever inclusion is a measure of workplace culture and inequality across industries. But…
The second time I speak with Colleen Berube, CIO and SVP of Operations at Zendesk, she…
When Eric Grandon discovered beekeeping, he had no idea that the bees would give him the…
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Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Europe are driving CX success.
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.
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Today, quality customer service is more important than ever. One in three customers are abandoning brands…
Customer experience works better when it's driven by data — that's why it's important to integrate data from sales, support, and your customers. Here's how.
It’s the most wonderful time of the year — unless you’re sitting on hold with a…
We’re excited to introduce Zendesk messaging for web and mobile — bringing rich, modern and automated conversational experiences to your own properties.
Facebook Chat comes with tradeoffs. But for some businesses, it's a great stepping stone between social and embedded messaging
High-quality customer experience (CX) drives mission success, and the government sector is no exception. When government…
The art of social listening: Tracking and acting on what your customers say about you on social media
How to gain actionable insights from social media
Here's what to look for in a customer segmentation tool.