Guide

Conversational data orchestration for smart, seamless CX

Get a quick introduction to conversational data orchestration powered by Zendesk.

Published June 2, 2022
Last updated July 14, 2022

To deliver a seamless customer experience, businesses need a conversational CRM that makes it easy to connect their systems so data and work automatically flow across them. Unfortunately, companies often have to choose between pre-built solutions that don’t fit their business and custom solutions that are expensive and time-consuming.

Zendesk can meet you in the middle.

With Conversational Data Orchestration, you can create custom connections between Zendesk and external systems, applying business logic to instantly respond to customer activity and business processes with dynamic workflow automation.

Powered by Zendesk Integration Services, a set of prebuilt middleware for developers, Conversational Data Orchestration gives businesses a more unified customer view and delivers customers a richer, more personalized experience.

Download the fact sheet for a quick overview of everyday use cases for your business.