Tools and media

Tools, templates, in-depth guides, podcasts, and videos to help you grow your CX knowledge and build better customer relationships.

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The playbook for controlling costs with AI
Guides and ebooks | 1 min read

The playbook for controlling costs with AI

Boost your productivity. Future-proof experiences. All without compromise. Find out how AI is the best investment and a critical strategy for controlling costs.

Consumers expect AI to radically transform service

Consumers expect AI to radically transform service

In this Zendesk white paper, consumers share their thoughts about how AI will transform customer service and why they think businesses aren't doing enough to embrace the technology.

8 great FAQ page examples and how to create your own
| 13 min read

8 great FAQ page examples and how to create your own

An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well-known brands.

7 cold email templates that skyrocket response rates
| 14 min read

7 cold email templates that skyrocket response rates

Getting a prospect to respond to a cold email isn’t always easy. Our template playbook can help with that.

Meeting the advanced challenges of modern retail CX
Guides and ebooks | 1 min read

Meeting the advanced challenges of modern retail CX

The retail industry is undergoing a massive shift. Customers are demanding top-of-the-range digital and in-store experiences…

Feedback form examples, templates, and how to write your own
| 8 min read

Feedback form examples, templates, and how to write your own

Use these customer feedback form tips to help you hear more from your customers and improve your CX.

18 essential customer service metrics to measure in 2021
Guides and ebooks | 6 min read

18 essential customer service metrics to measure in 2021

From customer satisfaction to resolution time, these are the key customer service metrics that measure performance and drive revenue.

How to structure your customer service department
Guides and ebooks | 4 min read

How to structure your customer service department

What does a successful customer support team look and feel like? How can companies deliver good…