Guides and ebooks

The playbook for controlling costs with AI

Boost your productivity. Future-proof experiences. All without compromise. Find out how AI is the best investment and a critical strategy for controlling costs.

Latest stories

Consumers expect AI to radically transform service

Consumers expect AI to radically transform service

In this Zendesk white paper, consumers share their thoughts about how AI will transform customer service and why they think businesses aren't doing enough to embrace the technology.

Meeting the advanced challenges of modern retail CX
Guides and ebooks | 1 min read

Meeting the advanced challenges of modern retail CX

The retail industry is undergoing a massive shift. Customers are demanding top-of-the-range digital and in-store experiences…

18 essential customer service metrics to measure in 2021
Guides and ebooks | 6 min read

18 essential customer service metrics to measure in 2021

From customer satisfaction to resolution time, these are the key customer service metrics that measure performance and drive revenue.

How to structure your customer service department
Guides and ebooks | 4 min read

How to structure your customer service department

What does a successful customer support team look and feel like? How can companies deliver good…