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Zendesk for Passenger Transport

See how modern CX solutions integrate with legacy infrastructure to deliver seamless, modern passenger experience.

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Transportation

Last updated 21 March 2023

Zendesk for Passenger Transport

Because of legacy infrastructure, transport companies have unique challenges to consider when choosing a CX platform.

Zendesk is an extensible solution that allows you to integrate and take action across different systems – including telephone systems – so you can deliver exceptional experiences without disrupting your existing infrastructure. At Zendesk, we empower you to deliver modern CX that is adaptable to your use cases.

  • Seamlessly integrate legacy telephone and IVR systems

  • Deliver personalised, conversational experiences across web, mobile, text message and social apps like WhatsApp, Messenger and Instagram

  • Use Zendesk APIs to integrate data from disparate systems, including GDS (eg.
    SABRE, Amadeus, Travelport), Polar, Versonix, ecommerce, loyalty programmes, etc.

  • Add customised interactive apps – like seat/cabin selection, in-message upgrades/add-ons and SSR widgets – so customers can resolve simple requests on their own

Download our fact sheet to see how Zendesk improves the passenger experience while creating internal efficiencies and cutting costs.

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