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Phrase for Guide
Connect Zendesk Guide to Phrase for seamless content localization.
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Support
Developer
PhraseAbout this app
Phrase is a localization platform used by global companies to translate and manage multilingual content at scale, combining machine translation, translation management, and connectors to systems like Zendesk Guide, Salesforce, and Contentful.
Connect Zendesk Guide to Phrase
Phrase for Guide connects your Zendesk Guide Help Center to Phrase. This app itself has no visible interface inside Zendesk — its only function is to handle the OAuth authorization between Zendesk and Phrase, so you can securely create and use a Phrase connector for Zendesk Guide. Once authorized, that connector is created and fully managed from within Phrase.
Common use cases
Localizing Help Center articles into the languages your customers use
Keeping translated Help Center content in sync as source articles change
Managing multilingual Help Center content from a single translation platform, alongside other content sources
Key capabilities
Automatically send Help Center articles, categories, and sections to Phrase for translation
Return translated content to Zendesk Guide as draft or published articles
Configure translation workflows, languages, and sync behavior entirely from Phrase
No manual export/import — content flows between Guide and Phrase through the connector
Security and data handling
This app only handles OAuth authorization; it does not read, store, or transmit Help Center content itself
Installing this app does not change anything in your Help Center on its own — it grants Phrase the access needed to read and write Guide content on your behalf, based on the connector settings you configure in Phrase
Actual content access and transfer is performed by the Phrase connector, over an authenticated connection, based on your configuration
Customer data handled by Phrase is protected under Phrase's data processing and security practices
Privacy policy available at: https://phrase.com/privacy/
This app is intended for organizations that manage a Zendesk Guide Help Center and want to translate and maintain multilingual content using Phrase.
App details
How to install
Installing this app authorizes Phrase to connect to your Zendesk Guide account via OAuth. No setup is required inside Zendesk.
Click Install and approve the OAuth authorization request.
Sign in to Phrase.
Create a new Zendesk connector in Phrase and select your Zendesk account to complete the connection.
All further configuration — languages, labels, and translation workflow — is managed from within Phrase, not from this app.
For a full setup walkthrough, see the Zendesk Guide integration guide: https://support.phrase.com/hc/en-us/articles/5709654717980-Zendesk-Guide-TMS
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