Use Toolbox to configure all sorts of notifications, that can be combined with Triggers and Automations. The notification appears in the top-right corner of Zendesk, and looks just like the native Zendesk notification. Use Toolbox to automatically open a ticket, user, organization, view or app. This can be used with Triggers and Automations. A webhook is needed for Toolbox to function in Triggers and Automations, or you can integrate your third-party application with the Toolbox API’s.

Key Features

Configure notification messages based on Triggers or Automations. Single time notifications are also possible.
Notifications can have a configurable duration before disappearing, or be ‘sticky’ - user has to close the notification. Configure Zendesk to open an item - a ticket, user, organization, view or app. You can specify for which agent which item is automatically shown. This can be based on Triggers or Automations.

Use Case

Bring an important ticket under the attention of a specific agent.
Inform your agents of an important event in your third-party application.
Automatically pop open tickets that meet specific criteria, such as tickets with an expired due date.
Open a specific ticket, user or organization based on an event in a third-party application or phone call.

The first week is on us! After installing, your free 7-day trial will start, so you can try out this application without any worries.

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Toolbox

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