Kundelab AS

Your Nordic Zendesk expert

At Kundelab, we specialize in Zendesk and customer service. Our certified consultants work closely with customers to understand their needs, improve business processes, and build Zendesk solutions that support agents, customers, and management.

Based in Norway, we support organizations across Norway, Sweden, Denmark, Finland, and Iceland. We combine local market understanding with deep Zendesk expertise, making us a strong partner for Nordic organizations that want a flexible, scalable, and well-structured customer service platform.

Our team brings more than 10 years of Zendesk experience and has contributed to over 300 Zendesk implementation and optimization projects. From initial setup to long-term development, we help customers build Zendesk environments that scale with their business.

Why choose Kundelab?

• Norwegian Zendesk partner serving customers across the Nordics

• 10+ years of Zendesk experience

• 300+ Zendesk implementation and optimization projects delivered

• Certified Zendesk consultants
  
• Specialists in Zendesk implementation, optimization, AI, automation, integrations, and customer experience

• Local market knowledge combined with deep Zendesk expertise

• Close collaboration, high availability, and long-term customer support

• Trusted by well-known brands and leading organizations

What our customers say

“Kundelab has played a very important role in our day-to-day operations, especially during demanding periods. They have supported us with both the administration and optimization of our customer service processes in Zendesk. We greatly appreciate their proactive approach, ensuring that new features are implemented and put into use.

Our warranty and returns processes are complex, and Mai Lena has been an exceptional partner in this work. She has played a key role in both the ongoing development and day-to-day management of these solutions. Vlad has also made a significant contribution through the implementation and follow-up of AI Agents.

When challenges arise, Kundelab responds quickly and takes the necessary steps to ensure stable operations. We look forward to continuing our collaboration with Kundelab in the years ahead.”

Ole Rosland, Service Optimization Specialist in Easee

“First, I want to extend a big thank you to Patrick, Vlad, and Hege for a truly great collaboration from day one. It has been both insightful and inspiring to explore the possibilities Zendesk offers, combined with the positive and solution-oriented mindset of the Kundelab team. I’ve never once heard them say ‘No, that’s not possible’.

Implementing Zendesk has opened a new chapter for us at Amundsen Sports. The team now works in a more structured way, inquiries are handled more efficiently, response times have improved, and we’ve brought all customer communication together on one platform. I can warmly recommend Kundelab to any company looking to elevate its customer service operations, both internally and in customer-facing work.”

Hedda Jacobsen, Aftersales Manager i Amundsen Sports

"We have had the pleasure of working closely with Kundelab in establishing our new customer service center, and the experience has been consistently positive throughout the entire process. The team, led by Patrick, has taken the time to truly understand our company and how we operate, and has delivered solutions that fit our needs very well. We are particularly impressed by the flexibility of Zendesk, and not least Kundelab’s ability to leverage the system and develop creative, tailored solutions that suit us. They are highly professional and service-minded, always respond quickly, provide close follow-up, and show great patience with us as a customer. We look forward to continuing to develop our collaboration in the time ahead and can confidently recommend Kundelab to others.”

Silje Havdal Lillebø, Customer Service Manager at E C Dahls Eiendom

Read our customer stories and references here.

Get in touch Contact us at hei@kundelab.no or learn more at kundelab.no.