Skip to main content

Advanced data privacy and protection

Provide the most trusted, secure CX

Reach the next level of data protection with advanced privacy and security controls.

A collection of orbs and locks are stacked on top of one another, representing how Zendesk will keep your customer data safe.

Benefits

All good relationships start with trust

  • Keep your business safe

    Take control of customer data with BYOK encryption options. You control the encryption keys, which means increased security for your data.

  • Personalised, protected support

    Delete customer information you do not need and keep what you do. For the data you do save, set boundaries around who can see it.

  • Strengthen security at scale

    Log who is viewing what kind of data when, and from where. Enhanced visibility means enhanced data protection.

One person stands on one side of an open safe. She is holding a green ball. A stack of other green balls is in the safe behind her. On the other side of a safe, another person is turning a large purple key that is in the safe door. Zendesk will keep your data safe, while giving you flexibility to use it in the way that makes sense for your business.

Features


Access log

Keep a detailed access record

Monitor which users search for and access what data, when, and from where.

Advanced data retention

Define what data you keep

Create custom retention policies. Set what data you delete and what you keep.

Advanced redaction

Redact personal information

Automatically redact personal data like names, email addresses and phone numbers.

Data masking

Limit what agents can see

Customise data access based on role, so agents only see what is essential.

Advanced encryption

Control the key to customer data

Hide personal data from third parties with customer-controlled encryption keys (BYOK).

What sets Zendesk privacy and protection apart

A cup of coffee, not unlike the ease and comfort of setting up Zendesk

Quick to set up

Zendesk does not require custom development languages or training. Spend more time on customers and less on privacy concerns.

A computer screen with multiple windows open. We are under the assumption that they are bringing all their other systems into Zendesk.

Integrate your stack

Many major platforms connect to Zendesk, so you can use your essential tools while keeping a high privacy standard.

Three panels are connected with arrows, The pattern of each is slightly different, just like how you can customise Zendesk.

Easily customisable

Zendesk has security capabilities for your entire organisation. Tailor to your needs, with enough flexibility to fit a wide range of industries.

Four puzzles pieces interlock. Zendesk Advanced Data Privacy and Protection is built into Zendesk, so everything clicks together.

Built into Zendesk

Enterprise-grade security is native to Zendesk. Protect your data at scale to keep your business resilient.

Frequently asked questions

Zendesk is committed to a high level of security for every customer. The Advanced Data Privacy and Protection add-on is an additional level for customers with higher data security and compliance requirements. View all add-on features here.

Zendesk is trusted by 110,000+ companies

ShopifyTescoSquarespaceStarling Bank

Get started

You are in good hands

A collection of balls sits in the middle of a poofy pink pillow. The whole thing looks a bit like pearls in an oyster. Zendesk will protect you and your data, like the oyster shell protects the treasure inside.