CX Trends 2022 Unlock growth with customer service Get the report

Champions of customer service

Champions
of customer no-hassle not waiting on social extra sauce actually having customer
service returns hold forever messaging on the side a nice day service

Zendesk makes customer service better. We build software to meet customer needs, set your team up for success and keep your business in sync.

CX Trends 2022

Embrace emerging capabilities

Learn how to drive business growth with breakthroughs in AI, automation and conversational service.

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What's New

Let's get back to business

This is an invitation to every business that is anticipating to move forward. Let’s get back to business.

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Where good conversations become great experiences

To make customers happy, you need conversational experiences − connected communication across any channel.

Service
Sales
Employee experience
Example conversation in product

Give customers the best support

Customers want to connect any time, any place. Meet them where they are with the Zendesk Suite, which provides sophisticated, seamless support that flows across channels.

Logo: Starling Bank

“Wherever our customers are, Starling is there to support them, and it’s all managed by Zendesk.”

Patrick Vardhan

Head of Customer Service, Starling Bank

Stylized product screenshot

Win prospects over

Prospects and customers want a seamless experience, no matter where they are in their buying journey. Deliver meaningful conversations that drive more qualified leads and close more deals with Zendesk Sell.

Stylized product screenshot

"Our customers get a better experience because there are no silos of information, and that's resulted ultimately in more revenue and more deals closing."

Yossi Mlynsky

CEO at Upstack

Stylized product screenshot

Get employees answers

Free up your team’s time to focus on the important things and help employees get answers fast. Our help desk solution simplifies support and makes information sharing easy.

Logo: Homebridge

“People kept using it and kept giving raving, positive reviews – everyone from the account executives, brokers and the B2B partners that they supported... It was a good fit, so we started bringing in other groups to Zendesk.”

Ben Chapman

Director of Client-Facing Experience and Analytics at Homebridge

Customise your customer experience

Sunshine lets you customise and extend Zendesk to provide personalised experiences, help agents stay productive and keep the entire business connected. Plus, it is open and flexible, so you can adapt quickly to anything thrown your way.

#1 in Digital Customer Service use case by

Logo: Gartner
“Our Zendesk Customer Success Manager is very thorough, result-oriented, and her guidance has helped us a lot in making the right choices. Two years ago, she mentioned how a chatbot solution could help us automate straightforward conversations and leave more complex issues to the human support team. Fast-forward to today, and chatbot resolves 41% of our customer queries.“

François Picard

Head of Operations at ShopBack

Photo: Customer Experience
Photo: Customer Experience
Photo: Customer Experience

The best customer experiences are built with Zendesk

The companies you use, use Zendesk

See all customer stories

Gartner, Critical Capabilities for the CRM Customer Engagement Centre, 8 June 2020, Nadine LeBlanc, Brian Manusama
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