Champions of customer service
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success and keep your business in sync.
Take a quick tour
The best way to learn about Zendesk is to experience it like a customer. See for yourself how Zendesk makes customer experience easy.
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Where good conversations become great experiences
To make customers happy, you need conversational experiences − connected communication across any channel.
Give customers the best support
Customers want to connect any time, any place. Meet them where they are with the Zendesk Suite, which provides sophisticated, seamless support that flows across channels.
Win prospects over
Prospects and customers want a seamless experience, no matter where they are in their buying journey. Deliver meaningful conversations that drive more qualified leads and close more deals with Zendesk Sell.
Get employees answers
Free up your team’s time to focus on the important things and help employees get answers fast. Our help desk solution simplifies support and makes information sharing easy.
Customise your customer experience
Sunshine lets you customise and extend Zendesk to provide personalised experiences, help agents stay productive and keep the entire business connected. Plus, it is open and flexible, so you can adapt quickly to anything thrown your way.
#1 in Digital Customer Service use case by
CX TRENDS 2023
What is shaping CX today
Immersive customer experience is in. Dive into our latest research and learn how to get an edge in 2023.
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Resources & tools to help you navigate challenges and harness opportunities.
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“Our Zendesk Customer Success Manager is very thorough, result-oriented, and her guidance has helped us a lot in making the right choices. Two years ago, she mentioned how a chatbot solution could help us automate straightforward conversations and leave more complex issues to the human support team. Fast-forward to today, and chatbot resolves 41% of our customer queries.“
François Picard
Head of Operations at ShopBack
The best customer experiences are built with Zendesk
The companies you use, use Zendesk
Recommended reading
- Zendesk Customer Experience Trends Report 2021
- Business texting for customer service
- The agility playbook – how larger firms can score a competitive advantage in CX
- Customer service definition for 2021 and beyond
- How CX is critical for the new digital world of financial services
- Supporting your customers starts with supporting your agents
- Gartner’s 2021 Magic Quadrant for the CRM Customer Engagement Centre
- Messaging apps are open for business
