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Champions of customer service

of customer no-hassle not waiting on social extra sauce actually having customer
service returns hold forever messaging on the side a nice day service

Zendesk makes customer service better. We build software to meet customer needs, set your team up for success and keep your business in sync.

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Where good conversations become great experiences

To make customers happy, you need conversational experiences − connected communication across any channel.

Example conversation in product

Give customers the best support

Customers want to connect any time, any place. Meet them where they are with the Zendesk Suite, which provides sophisticated, seamless support that flows across channels.

Logo: Starling Bank

“Wherever our customers are, Starling is there to support them, and it’s all managed by Zendesk.”

Patrick Vardhan

Head of Customer Service, Starling Bank

Stylized product screenshot

Win prospects over

Our powerful sales solution helps teams build relationships and manage their pipeline without the complexity and clunkiness of traditional sales CRM tools. It is kind of a big deal.

Logo: Junkyard Golf Club

“Sales and service go hand-in-hand, but they don’t always work very well together as separate departments, so I wanted to bridge the gap with Zendesk to deliver a more cohesive customer journey.”

Ruth Derry

Customer Service Manager, Junkyard golf Club

Customise your customer experience

Sunshine lets you customise and extend Zendesk to provide personalised experiences, help agents stay productive and keep the entire business connected. Plus, it is open and flexible, so you can adapt quickly to anything thrown your way.

#1 in Digital Customer Service use case by

Logo: Gartner
“Our Zendesk Customer Success Manager is very thorough, result-oriented, and her guidance has helped us a lot in making the right choices. Two years ago, she mentioned how a chatbot solution could help us automate straightforward conversations and leave more complex issues to the human support team. Fast-forward to today, and chatbot resolves 41% of our customer queries.“

François Picard

Head of Operations at ShopBack

Photo: Customer Experience
Photo: Customer Experience
Photo: Customer Experience

The best customer experiences are built with Zendesk

The companies you use, use Zendesk

See all customer stories

Gartner, Critical Capabilities for the CRM Customer Engagement Centre, 8 June 2020, Nadine LeBlanc, Brian Manusama
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