Skip to main content

AI-first service. Catered to humans.

Customers and employees are more than interactions, they are human. Give them faster, more personalised experiences using AI trained in the art of customer service.

A man smiles and makes heart shapes with his fingers. Behind him is a large cabinet filled with colourful sneakers. A screenshot placed on top of the image shows a customer service interaction where an AI-powered bot is automatically processing a sneaker return.

Zendesk for Service

Perfect the customer experience

Wine.com logo

Personalise all conversations

“We love Zendesk because their API allows us to explore ways to get customer data in front of agents in ways that create a smoother, more personalised experience.”

Addie Wallace

Senior Director of Brand Marketing

Read customer story

Take your support personally

For long-term loyalty, every customer should feel like your only one. Zendesk for Service offers the support features you need to keep customers coming back.

Return on investment


Maximise your ROI

You will save time and money with Zendesk. Do not take it from us; take it from Forrester. Their Total Economic Impact™ (TEI) study showed a 286% return on investment over three years.

  • Improve time to value

    Zendesk works out of the box. Solve customer problems right away, rather than configuring complex software.

  • Reduce effort per ticket

    Self-service and automation deflect up to 15% of agent contacts. Resolve remaining tickets faster with rich customer insights.

  • Keep costs low

    You do not need a developer army to start using Zendesk, or an influx of agents to keep using it. Efficiency and automation are baked in.

286%

Average ROI

Customers achieved over three years

$20

million

Net present value customers reached over three years

2

Months

Time it took for customers to receive payback

Our awards

Recognised by leading industry leaders

Award: G2 Leader Winter 2024Award: G2 Top 50 Customer Service Products Best Software Awards 2024Award: G2 Top 50 AI Products Best Software Awards 2024Award: G2 Top 100 Software Products Best Software Awards 2024

Join the best

Powering 100,000+ of the best customer experiences

Pet Lovers CentreGetgoShopbackSyfeLushPrism+AgodaFairPrice GroupFaveKlook