Editor’s picks
The AI-powered future of CX and EX is here
Customer service
What is a call center?
Customer experience
Sales CRM
How to write a sales email
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Best practices
Article
7 min read
What is computer telephony integration (CTI)? A guide
Computer telephony integration technology empowers your team to be more efficient and improve the customer experience. Learn the importance of CTI and how to implement it.
Podcast
1 min read
Lessons from an AI success story—with XP’s Guilherme Kolberg
Hear how one of Latin America’s largest investment firms is leveraging AI to improve their customer experiences and already seeing results.
Industries
Podcast
1 min read
Humanizing support at scale—with Talkspace’s Donna Haddigan
For Talkspace’s support team, empathy isn’t a nice to have, it’s a must for each and every customer interaction.
Podcast
1 min read
Translating iconic experiences to a digital space—with Aesop’s Carine McGinnity
Luxury skincare retailer, Aesop, gained a cult following for offering deeply personal experiences—and yes, those amazing free samples—in its physical stores. Carine McGinnity explains how it’s working to rebuild those experiences online.
Tools and media
Podcast
1 min read
Direct from Relate 2024—with Zappos Insights co-creator Robert Richman
Join us in Las Vegas where we sat down with Robert Richman, author of The Culture Blueprint, and had attendees place their bets on the future of customer service.
Podcast
1 min read
AI and the next CX revolution—with Zendesk’s Adrian McDermott and Teresa Haun
Join Zendesk experts Adrian McDermott and Teresa Haun as they unpack the history of CX transformation and what that means for an AI-powered future.
Executive insights
Article
4 min read
The humanizing power of AI in CX
When implemented correctly, AI can help businesses create more personal and authentic connections with customers.
Article
Top 6 reasons to attend Zendesk Relate 2024
The future of CX is here, and this is your invitation to think bigger. Here are the top six reasons why Zendesk Relate—coming to Las Vegas April 16 through 18—is the must-attend CX event of the year.
Popular guides
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Latest stories
Article
3 min read
4 ways CX leaders are preparing for the future
As a new era of CX begins, here are the top four priorities for CX leaders for the next three years.
Article
7 min read
What is computer telephony integration (CTI)? A guide
Computer telephony integration technology empowers your team to be more efficient and improve the customer experience. Learn the importance of CTI and how to implement it.
Podcast
1 min read
Lessons from an AI success story—with XP’s Guilherme Kolberg
Hear how one of Latin America’s largest investment firms is leveraging AI to improve their customer experiences and already seeing results.
Article
2 min read
Workforce engagement management (WEM): An essential guide
Discover the basics of workforce engagement management, including how to optimize your support operations and benefit customer service agents.
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The best source of information for customer service, sales tips, guides, and industry best practices. Join us.