คู่มือความคล่องตัว: บริษัทขนาดใหญ่จะทำคะแนนจากความได้เปรียบในการแข่งขันด้าน CX ได้อย่างไร Guide

คู่มือความคล่องตัว: บริษัทขนาดใหญ่จะทำคะแนนจากความได้เปรียบในการแข่งขันด้าน CX ได้อย่างไร

ด้วยข้อมูลที่หาจากที่ไหนไม่ได้และข้อมูลเชิงลึกที่นำไปลงมือได้จริง คู่มือความคล่องตัวนี้จะช่วยให้บริษัทขนาดใหญ่พร้อมอยู่เสมอ ไม่ว่าจะเกิดอะไรขึ้นต่อไป

บริการ

What is WhatsApp Business? Understanding the difference between WhatsApp and WhatsApp Business บทความ

What is WhatsApp Business? Understanding the difference between WhatsApp and WhatsApp Business

WhatsApp is the most popular chat app in the world and the top messaging app used by companies. Here's your complete guide to WhatsApp Business.

How to establish your customer goodwill IQ บทความ

How to establish your customer goodwill IQ

Start creating positive customer relations that will benefit your business’ bottom line.

The complete guide to conversational commerce in 2021 บทความ

The complete guide to conversational commerce in 2021

Use messaging, live chat, chatbots, and more to improve sales and support.

Customer loyalty: What it is, why it matters, and how to build it บทความ

Customer loyalty: What it is, why it matters, and how to build it

Loyal customers are the backbone of good business. Find out how to build customer loyalty for lasting brand success.

ฝ่ายขาย

Sales enablement made simple: A start-to-finish guide บทความ

Sales enablement made simple: A start-to-finish guide

Learn how sales enablement empowers your sales team to sell effectively.

6 closing sales techniques from the pros บทความ

6 closing sales techniques from the pros

Top sales professionals share their best tips, tricks, and techniques to help you close more sales.

The ultimate guide to lead nurturing บทความ

The ultimate guide to lead nurturing

Today’s consumers have plenty of options to choose from. Lead nurturing campaigns can help your brand stand out.

Convince and convert: How to make sales calls successful บทความ

Convince and convert: How to make sales calls successful

Whether it’s your first one or your hundredth, sales calls can be challenging. Here's how to win customers over one conversation at a time.

วัฒนธรรม

The business imperative of supporting your people บทความ

The business imperative of supporting your people

HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.

Managing rapid growth during a pandemic: A CX Moment with Snap บทความ

Managing rapid growth during a pandemic: A CX Moment with Snap

Zendesk chatted with Snap’s Technical Program Manager, Robert Siniscalchi, about best practices for keeping customers happy during periods of rapid growth.

Pride is about celebrating inclusion for all employees บทความ

Pride is about celebrating inclusion for all employees

Send a gratitude-filled message with Thank You Machine in honor of WorldPride and the work of the Human Rights Campaign.

20 team-building activities to get remote teams through 2021 บทความ

20 team-building activities to get remote teams through 2021

Remote work may be here for a while, but that doesn’t mean your workforce can’t bond. Use these fun team-building activities to keep employees connected and engaged.

Guides, research, and more

How Zendesk powers an evolving workplace Guide

How Zendesk powers an evolving workplace

The future of work pivots on people, tools, and communication. This ebook clearly explains how Zendesk empowers HR and IT teams to help every employee, focus their talents on complex projects, and to scale with ease

2021 Employee Experience Trends Report Guide

2021 Employee Experience Trends Report

Our 2021 Employee Experience Trends Report explores how over 90,000 global companies are harnessing the collective power of their people to get ahead.

How mid- to large-size businesses can accelerate EX success Guide

How mid- to large-size businesses can accelerate EX success

Companies have made seismic shifts in how they do business in the past 18 months. Customer…

เรื่องราวล่าสุด

Why a 360 customer view is key to great customer service บทความ

Why a 360 customer view is key to great customer service

Leverage data to create a comprehensive view of your customers and provide personalized experiences.

How to optimize your knowledge base for SEO บทความ

How to optimize your knowledge base for SEO

An effective knowledge base and SEO go hand in hand. Learn how to tailor your knowledge base to your customers' needs and help them find answers faster with these SEO best practices.

The 10 best communication apps for delivering great customer service บทความ

The 10 best communication apps for delivering great customer service

Talk to customers like a friend on the apps they know and love.

How KindWork trains and graduates underserved students into tech jobs บทความ

How KindWork trains and graduates underserved students into tech jobs

The nonprofit’s free training program helps young adults from overlooked communities launch CX careers.

Give your agents the context they need to solve customer problems บทความ

Give your agents the context they need to solve customer problems

With the right knowledge at their fingertips, agents can spend less time swiveling between tools and more time helping your customers.

What can happen when tutorials are woven into the customer experience บทความ

What can happen when tutorials are woven into the customer experience

How Wool and the Gang made knitting cool in a digital-first world.

5 sales commission structures: Pros, cons, and how to choose the right one บทความ

5 sales commission structures: Pros, cons, and how to choose the right one

Pick the right commission structure to keep sales agents motivated and improve your bottom line.

Customer service vs. customer experience: Here’s the difference บทความ

Customer service vs. customer experience: Here’s the difference

Learn the key difference between customer service and customer experience to instantly improve how you serve your customers.