บทความ What ‘the customer is always right’ means in a digital-first world
This customer service philosophy is more relevant than ever, but it doesn't mean what you might think.
บริการ
บทความ Zendesk Messaging: รูปแบบการบริการลูกค้าในยุคดิจิตอล
Zendesk messaging empowers businesses to deliver rich conversational experiences that are connected across web, mobile and social messaging apps.
Whitepaper รายงาน: แชมเปี้ยน (Champions) ด้าน CS ในอเมริกาเหนือ
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.
บทความ เร็วกว่า ดีกว่าและแข็งแกร่งกว่า—การใช้เทคโนโลยีอย่างชาญฉลาดสามารถสร้างความแตกต่างใน CX ได้อย่างไร
องค์กร CX ชั้นนำจะยึดมั่นในการให้ลูกค้าเป็นศูนย์กลาง โดยการใช้เทคโนโลยีในรูปแบบที่ชาญฉลาดเพื่อสนับสนุนกระบวนการที่มีความคล่องตัว
บทความ สู่การเป็นแชมเปี้ยน CX —แนวทางปฏิบัติสำหรับคุณและทีม
ESG Research ระบุจุดที่บริษัทต่างๆ กำลังยกระดับเกมส์ CX ของพวกเขา—และจุดที่พวกเขายังคงเป็นรองอยู่
ฝ่ายขาย
บทความ Close deals faster with sales process automation
Learn how sales process automation helps teams be 52% more productive, convert 47% more leads, and generate 45% more referrals.
บทความ 5 sales process templates for building out your pipeline
Tighten up your pipeline with custom stages and criteria requirements
บทความ How sales managers use Zendesk Sell to boost their team’s performance
At the end of the day, sales managers are focused on one goal: Making sure their…
บทความ Sales performance: Why it matters and what managers can do about it
Maybe you’ve heard it before: “People don’t quit their job; they quit their managers.” Bad managers…
วัฒนธรรม
บทความ The hottest CX trends for retailers are anything but trendy
Amidst industry upheaval, a focus on the customer experience is a mainstay.
บทความ Stop for a CX moment— 4 industry leaders on thriving under adversity
As the world adjusts to the “new reality” of the pandemic, industry leaders look back on…
บทความ How to authentically embody corporate social responsibility
The concept of corporate social responsibility (CSR) originated with companies having to clean up after their…
บทความ New year, new books. Here’s how introverts can get an edge on networking
The Introvert’s Edge to Networking, published January 2021, is not—as some of us might wish—a book…
Guides, research, and more
Whitepaper Gartner’s predictions for 2021: CRM customer service and support
As your approach to customer service matures, the complexity of your customers’ issues increases.
Guide Switch to Zendesk, the most complete solution for the modern B2C business
Learn why Zendesk is the most trusted and complete solution.
Guide How to provide great social media customer service on Instagram
Download the guide for tips on connecting with customers on Instagram.
เบราซ์ Library
อยากเจาะลึกลงในหัวข้อหรือ? เราจัดให้
เรื่องราวล่าสุด
บทความ Scottish nonprofit teams up with Zendesk’s Tech for Good program to feed the hungry
Edinburgh’s Empty Kitchens, Full Hearts turns food waste into hot meals for citizens in need.
บทความ How to embrace new behaviors in 2021
2020 brought on a seismic shift in consumer trends, but many industries are adapting.
บทความ Digital natives are here to transform your CX
Regardless of whether or not companies were ready, the pandemic accelerated the digital technology adoption timeline from five years to three months.
บทความ What is Platform as a Service? PaaS examples, applications, and advice
In 2020, the office went virtual. Meetings moved from boardrooms to Zooms, watercooler conversations became Slack…
บทความ 3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey
The world has changed, and so have consumer expectations. Consumers want products, services, and solutions fast…
Whitepaper Report: Over the Top (OTT) Support
Video streaming services are more popular than ever. Here's what OTT companies can do to rise above the noise.
บทความ All new Suite, radically simple
Zendesk has evolved how we design, develop, and deploy our customer service solutions. The new Suite offers powerful communication tools in one radically simple solution that's easy to buy, set up, deploy, and use
บทความ How knowledge centered service benefits customer support teams
What is knowledge centered support, and why is it so important? Learn why a strategic effort to build KCS will make your whole business stronger