ด้วยข้อมูลที่หาจากที่ไหนไม่ได้และข้อมูลเชิงลึกที่นำไปลงมือได้จริง คู่มือความคล่องตัวนี้จะช่วยให้บริษัทขนาดใหญ่พร้อมอยู่เสมอ ไม่ว่าจะเกิดอะไรขึ้นต่อไป
WhatsApp is the most popular chat app in the world and the top messaging app used by companies. Here's your complete guide to WhatsApp Business.
Start creating positive customer relations that will benefit your business’ bottom line.
Use messaging, live chat, chatbots, and more to improve sales and support.
Loyal customers are the backbone of good business. Find out how to build customer loyalty for lasting brand success.
Learn how sales enablement empowers your sales team to sell effectively.
Top sales professionals share their best tips, tricks, and techniques to help you close more sales.
Today’s consumers have plenty of options to choose from. Lead nurturing campaigns can help your brand stand out.
Whether it’s your first one or your hundredth, sales calls can be challenging. Here's how to win customers over one conversation at a time.
HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.
Zendesk chatted with Snap’s Technical Program Manager, Robert Siniscalchi, about best practices for keeping customers happy during periods of rapid growth.
Send a gratitude-filled message with Thank You Machine in honor of WorldPride and the work of the Human Rights Campaign.
Remote work may be here for a while, but that doesn’t mean your workforce can’t bond. Use these fun team-building activities to keep employees connected and engaged.
Guides, research, and more
The future of work pivots on people, tools, and communication. This ebook clearly explains how Zendesk empowers HR and IT teams to help every employee, focus their talents on complex projects, and to scale with ease
Our 2021 Employee Experience Trends Report explores how over 90,000 global companies are harnessing the collective power of their people to get ahead.
Companies have made seismic shifts in how they do business in the past 18 months. Customer…
Leverage data to create a comprehensive view of your customers and provide personalized experiences.
An effective knowledge base and SEO go hand in hand. Learn how to tailor your knowledge base to your customers' needs and help them find answers faster with these SEO best practices.
Talk to customers like a friend on the apps they know and love.
The nonprofit’s free training program helps young adults from overlooked communities launch CX careers.
With the right knowledge at their fingertips, agents can spend less time swiveling between tools and more time helping your customers.
How Wool and the Gang made knitting cool in a digital-first world.
Pick the right commission structure to keep sales agents motivated and improve your bottom line.
Learn the key difference between customer service and customer experience to instantly improve how you serve your customers.