บทความ Values with action: how Zendesk will continue to do better
Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking
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บทความ Knowledge base article templates to level-up your self-service game
The key is to find the right mix of knowledge base article templates for your customer-audience
บทความ Through the CIO lens: 5 important CX trends for 2020
Learn more CX trends we're seeing in 2020 and find out how CIOs are in a unique position to drive their organizations toward customer centricity.
บทความ What is call center software?
Call center software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer and then deciding which ones you need most.
บทความ 3 tips on how to improve your IT service desk
Unlike a help desk, a service desk is an IT function that traditionally supports a business’s technology infrastructure. Instead of helping customers, service desks support employees
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Guide How to simplify your sales tools
Simplify your sales software so your reps can spend more time developing relationships and less time on apps
Whitepaper 2020 State of SMB Sales
In this whitepaper we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology at small and mid-sized companies
บทความ Top CRM benefits for sales and support teams
With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully
บทความ What is the CRM process?
The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers
Guides, research, and more
Whitepaper รายงานประจำปี 2020 ของ Gartner Magic Quadrant สำหรับ CRM Customer Engagement Center
Zendesk is named a leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement…
Whitepaper Frost & Sullivan award Zendesk for leadership in omnichannel digital customer engagement
Zendesk stood out as a leader by adopting and strengthening its omnichannel digital customer engagement strategy with the acquisition of Smooch in 2019, and its vision for building a truly open platform on Sunshine
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บทความ 5 skills that make your customer service resume stand out
Top things hiring managers look for in a customer service resume
บทความ 9 ticketing system tips for outstanding customer service
Customers expect fast response times from your support team. Here are tips for creating a ticketing system to streamline workflows and boost efficiency
บทความ Building the best mobile customer experience — do I need an app?
Apps are a great way to retain customers, but it's important to flesh out a comprehensive mobile strategy across all touchpoints, like web and social media
บทความ What is a help desk?
A help desk is an often-overlooked cornerstone of a great customer service experience, internal or external. Here's how it can benefit your business
บทความ Content management vs knowledge management
The real differences between content management vs knowledge management—spoiler alert, scaling businesses need both
บทความ 4 ways to create mobile customer engagement
It's more important that ever for companies to have a mobile customer engagement strategy. Here are some expert tips
4 best practices for creating a stellar mobile experience
Use these best practices to create a valuable, efficient, and convenient mobile experience that will keep your users engaged and loyal
บทความ Sending surveys in the time of coronavirus
Are customers open to coronavirus-related surveys? According to original data from SurveyMonkey, they are — here's how to engage with them respectfully