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Zendesk + Atlassian

Great customer experiences rely on collaboration. Our partnership with Atlassian offers pre-built integrations with Jira, Trello, Statuspage, and Opsgenie that help your teams work together to resolve customer issues faster.

Collaborate across teams

Zendesk for Jira keeps support and engineering teams on the same page without leaving their workspace. Effortlessly escalate issues, provide live updates, edit ticket fields, and more. You can also customize to fit your workflows, only syncing what you need.

Jira issue screen

Keep tickets and project tasks in sync

Zendesk for Trello boosts your team’s productivity through a streamlined work process. Agents can attach tickets to new or existing boards, lists, and cards directly from Zendesk, making it easier to prioritize which Trello tasks to tackle first. Once the ticket is addressed, automatically send your team status updates.

Trello card screen

Arm agents with real-time incident updates

Zendesk for Statuspage gives agents instant access to customer-impacting disruptions. Drill down into any service incident and update your customers, or embed status updates within your Zendesk help center.

Statuspage conversation with agent screen

Turn support tickets into service alerts

Zendesk for Opsgenie instantly escalates service incidents to the right teams. When a customer reaches out, agents can create an Opsgenie alert and send updates back to the ticket.

Opsgenie ticket creation screen

A trusted, reliable partner

Rethink internal support
with Zendesk + Jira

OpenTable Logo
OpenTable, a leading provider of online restaurant reservations, needed an intuitive and scalable help desk to support their employees. Learn how OpenTable used Zendesk Support and Jira to seamlessly pass tickets between the right teams in order to solve them quickly.

Keep your teams on the same page

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Customer portrait