Customer support
When you focus on the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
What is customer care? Definition, importance & tips
Investing in customer care can build lasting brand loyalty and boost customer satisfaction.
Latest stories
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14 min read
AI in customer service: All you need to know
Leverage AI in customer service to increase efficiency, reduce operational costs and provide fast and personalised support at scale.
Article
14 min read
What is customer service?
Customer service is the support you offer customers throughout a business relationship. Learn why it's important and assess your own customer service aptitude.
8 min read
How to embrace new behaviors in 2021
2020 brought on a seismic shift in consumer trends, but many industries are adapting.
6 min read
How online retailers are transforming the customer experience with conversational commerce
For e-commerce businesses, conversational messaging provides unparalleled opportunities to improve the customer experience—and sell more goods and services in the process
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Watch now.
11 min read
What is customer retention? 11 examples and strategies to retain customers
Businesses work hard to attract customers through a mix of marketing, social media and brand strategies.…
8 min read
Feedback form examples, templates, and how to write your own
Use these customer feedback form tips to help you hear more from your customers and improve your CX.
12 min read
What is Customer Satisfaction? (And how to achieve it)
Learn the secrets to achieving, measuring and improving customer satisfaction to drive your business.
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