Customer support

When you focus on the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

Latest stories

11 min read

5 examples of bad customer service (and how to be great instead)

Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.

Best practices Client loyalty Customer expectations Customer feedback

9 min read

What are customer service objectives? 4 industry experts weigh in

We asked customer experience experts to provide examples of important customer service objectives.

Best practices Customer satisfaction

9 min read

The best knowledge management system examples, types, and tools

Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop

Best practices Help centre Knowledge management

5 min read

How CX is critical for the new digital world of financial services

The adoption of mobile over the last 20 years has dramatically changed the face of financial…

Best practices

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