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Cookie Policy

Effective as of June 1, 2021, Zendesk, Inc., (“Zendesk”) and its subsidiaries, (collectively, the “Zendesk Group” or “we” or “us” or “our”) have updated our Cookie Policy. For a prior version of our Cookie Policy, click here.

1. Intro

This Cookie Policy (“Policy”) supports our belief in being transparent about how we use your information. This Policy provides detailed information about how and when we use cookies on our Websites. For the purposes of this Policy, the term, “Websites”, shall refer collectively to www.zendesk.com as well as the other websites that the Zendesk Group operates and that link to this Policy.

2. Does Zendesk use Cookies?

Yes. The Zendesk Group and our marketing partners, affiliates, and analytics or service providers use cookies and other technologies to ensure everyone who uses the Websites has the best possible experience.

3. What is a Cookie?

A cookie is a small text file that is placed on your hard drive by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Some of the cookies will only be used if you use certain features or select certain preferences, and some cookies will always be used. You can find out more about each cookie by viewing our current cookie list below. We update this list quarterly, so there may be additional cookies that are not yet listed.

4. Why does Zendesk use Cookies?

When you visit our Websites, we may place a number of cookies in your browser. These are known as First Party Cookies and are required to enable to hold session information as you navigate from page to page within the website. For example, we use cookies on our Websites to understand visitor and user preferences, improve their experience, and track and analyze usage, navigational and other statistical information. When We collect this information, We only use it to provide the Services or in aggregate form, and not in a manner that would identify you, your Agents or End-Users personally.

We may use web beacons, tags, flash cookies, HTML5, and scripts in the Websites or in emails to help us to deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon. We may receive reports based on the use of these technologies by our service/analytics providers on an individual and aggregated basis.

We partner with third parties to either display advertising on the Websites or to manage our advertising on other sites. Our third party partners may also use technologies such as cookies, web beacons, tags, flash, HTML5, scripts, or other tracking technologies to gather information about your activities on our Websites and other sites in order to suggest advertisements based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here and here (or if located in the European Union you may opt into the use of cookies, by clicking here). Please note this does not opt you out of being served ads and you will continue to receive generic, untargeted ads.

Interest-Based Advertising – As described in this Policy, we and third parties may wish to use cookies and similar tracking technologies to collect information and infer your interests for interest-based advertising purposes. You can manage your preferences with regards to the receipt of tailored advertisements in the cookie settings described below. Please note if these cookies are switched off, you will continue to see advertisements, but they will no longer be tailored to your interests.

5. How to disable Cookies

You can control the use of cookies at the individual browser level. If you elect not to activate the cookie or to later disable cookies, you may still visit our Websites, but your ability to use some features or areas of the Websites may be limited. For further information on how to manage Flash cookies please click here.

You can generally activate or later deactivate the use of cookies through a functionality built into your web browser. To learn more about how to control cookie settings through your browser:

  • Click here to learn more about the “Private Browsing” setting and managing cookie settings in Firefox;
  • Click here to learn more about “Incognito” and managing cookie settings in Chrome;
  • Click here to learn more about “InPrivate” and managing cookie settings in Internet Explorer; or
  • Click here to learn more about “Private Browsing” and managing cookie settings in Safari.

If you want to learn more about cookies, or how to control, disable or delete them, please visit http://www.aboutcookies.org for detailed guidance. In addition, certain third party advertising networks, including Google, permit users to opt out of or customize preferences associated with your internet browsing. To learn more about this feature from Google, click here.

Many jurisdictions require or recommend that website operators inform users/visitors as to the nature of cookies they utilize and, in certain circumstances, obtain the consent of their users to the placement of certain cookies.

The Websites include third party social media features, such as the Facebook Like button, and third party widgets, such as the ‘Share This’ button or interactive mini-programs that run on the Websites. These features may collect your IP address, which page you are visiting on the Websites, and set a cookie to enable the feature to function properly. Your interaction with these features is governed by the privacy policy of the third party company providing it.

Opt-Out of Interest-Based Advertising:

To opt-out of interest-based advertising by third parties, please visit:

  • Digital Advertising Alliance (DAA)’s self-regulatory opt-out page (http://optout.aboutads.info/) and mobile application-based "AppChoices" download page (https://youradchoices.com/appchoices) if you are located in the United States.
  • European Interactive Digital Advertising Alliance (EDAA)'s consumer opt-out page (http://youronlinechoices.eu) if you are located in Europe.
  • Network Advertising Initiative (NAI)’s self-regulatory opt-out page (http://optout.networkadvertising.org/) if you are located in the United States.

In the mobile environment, most mobile operating systems offer device-based opt-out choices that are transmitted to companies providing interest-based advertising. To set an opt-out preference for a mobile device identifier (such as Apple's IDFA or Android's GAID), visit the device manufacturer's current choice instructions pages, or read more about sending signals to limit ad tracking for your operating system here: http://www.networkadvertising.org/mobile-choices.

Please note that these settings must be performed on each device (including each web browser on each device) for which you wish to opt-out, and if you clear your cookies or if you use a different browser or device, you will need to renew your opt-out preferences.

We may use any of the following categories of cookies on the Websites as detailed below.

Cookie List

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Analytics Cookies
Cookie Subgroup Cookies Cookies used
zendesk.com _biz_pendingA, __ncuid, _hp2_props.1646711747, zte2095, _hp2_hld, _biz_ABTestA, _gac_UA-31516041-1, _gclxxxx, _biz_nA, optimizelyOptOut, _gat, _ga_FBP7C61M6Z, _gid, mp_13f1db1b645be274c145c4a60472514b_mixpanel, _hjid, _hjAbsoluteSessionInProgress, _biz_uid, _ga, _biz_sid, _hjTLDTest, _gac_UA-970836-4, _gat_UA- 1st Party
www.zendesk.com optimizelyDomainTestCookie, optimizelyPPID, _hjIncludedInPageviewSample 1st Party
script.hotjar.com _hjIncludedInPageviewSample 3rd Party
cdn.mxpnl.com mp_13f1db1b645be274c145c4a60472514b_mixpanel 3rd Party
script.crazyegg.com Crazy Egg 3rd Party
nr-data.net JSESSIONID 3rd Party
rum.optimizely.com optimizelyRumLB, AWSELB 3rd Party
typeform.com _gid, optimizelyDomainTestCookie, _ga 3rd Party
infogram.com _ga, _gid, _gat 3rd Party
Pendo.io Pendo 3rd Party
j.6sc.co _gd############# 3rd Party

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Targeting Cookies
Cookie Subgroup Cookies Cookies used
zendesk.com ajs_user_id, _uetvid, _biz_flagsA, _hp2_ses_props.##########, _fbp, ajs_group_id, _gat_xxxxxxxxxxxxxxxxxxxxxxxxxx, _uetsid, _hp2_id.########## 1st Party
www.zendesk.com trctestcookie, __pdst, _an_uid 1st Party
youtube.com YSC, VISITOR_INFO1_LIVE, GPS 3rd Party
pubmatic.com PUBMDCID, KRTBCOOKIE_xxxx, PugT 3rd Party
openx.net i 3rd Party
bing.com MUID 3rd Party
quantserve.com mc 3rd Party
casalemedia.com CMRUM3, CMID, CMST, CMPRO, CMPS 3rd Party
simpli.fi suid_legacy, suid 3rd Party
bidr.io bitoIsSecure, checkForPermission, bito 3rd Party
www.formstack.com fsBrowserSessionId, AWSALBCORS, __fs_referrer[source], __fs_referrer[medium], AWSALB, PHPSESSID, fsInitialVisit 3rd Party
spotxchange.com audience 3rd Party
bit.ly _bit 3rd Party
everesttech.net ev_sync_enc, everest_g_v2 3rd Party
cdn.pdst.fm __pdst 3rd Party
atdmt.com ATN 3rd Party
hubspot.net __cfduid 3rd Party
doubleclick.net _dlt, IDE, test_cookie 3rd Party
www.userlike.com server_web 3rd Party
facebook.com fr 3rd Party
scorecardresearch.com UID, UIDR 3rd Party
www.slideshare.net language 3rd Party
dpm.demdex.net dpm 3rd Party
imgur.com postpagebeta 3rd Party
eloqua.com ELQSTATUS, ELOQUA 3rd Party
soundcloud.com sc_anonymous_id 3rd Party
company-target.com tuuid, tuuid_lu 3rd Party
cdn.taboola.com trctestcookie 3rd Party
slideshare.net __utma, __utmc, __utmb, __utmz, bcookie, lang, _uv_id, __utmt 3rd Party
demdex.net demdex 3rd Party
www.facebook.com 3rd Party
liadm.com lidid 3rd Party
twitter.com personalization_id 3rd Party
j.6sc.co _an_uid 3rd Party

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Functional Cookies
Cookie Subgroup Cookies Cookies used
www.zendesk.com __distillery, newAppsMktpl, instapage-variant-430148 1st Party
creative.zendesk.com _zendesk_authenticated, _zendesk_shared_session, _zendesk_session 1st Party
zendesk.com _gd#############, __tld__, optimizelyRedirectData, _biz_kvpA, ajs%3Atest, ajs_anonymous_id, __zlcmid, _biz_dfsA, ajs%3Acookies, optimizelyEndUserId 1st Party
vimeo.com vuid 3rd Party
bizible.com _BUID 3rd Party
bizibly.com _BUID 3rd Party
links.services.disqus.com vglnk.Agent.p, vglnk.PartnerRfsh.p 3rd Party
d2wy8f7a9ursnm.cloudfront.net __distillery 3rd Party
zapier.com zapsession, zapidentity 3rd Party
elearn.ellak.gr MoodleSession 3rd Party
gateway.on24.com on24-thirdparty-1598664274101, on24-thirdparty-1598547439959, on24-thirdparty-1598459742272, on24-thirdparty-1598316377386, on24-thirdparty-1598463316776, on24-thirdparty-1598318840544, on24-thirdparty-1598308784241, on24-thirdparty-1598537391752, on24-thirdparty-1598462108117, on24-thirdparty-1598463203079, on24-thirdparty-1598524679036, on24-thirdparty-1598312198194, on24-thirdparty-1598554251957, on24-thirdparty-1598469644897, on24-thirdparty-1598538960418, on24-thirdparty-1598470626377, on24-thirdparty-1598467480847, on24-thirdparty-1598624096691, on24-thirdparty-1598312317617, on24-thirdparty-1598311876138, JSESSIONID, on24-thirdparty-1598627736604, on24-thirdparty-1598527690733, BIGipServerwccorionprd_wl, on24-thirdparty-1598318504247, on24-thirdparty-1598560136430, on24-thirdparty-1598316365299, on24-thirdparty-1598467493009, on24-thirdparty-1598539001592, on24-thirdparty-1598312311261, on24-thirdparty-1598311132881, on24-thirdparty-1598528226545, on24-thirdparty-1598463323117, on24-thirdparty-1598319478354, on24-thirdparty-1598469970858, on24-thirdparty-1598538995079 3rd Party
support.formstack.com AWSALB, AWSALBCORS 3rd Party
on24.com experienceId, avoidCachingSystem, userId2047505, gatewayMMS_#######_#########, uid2047505, gatewayId 3rd Party
static.zdassets.com __zlcid 3rd Party
simplecast.com _sp_xxxxxxxxxx 3rd Party
wistia.com _w_session 3rd Party
6sc.co 6suuid 3rd Party
typeform.com optimizelyEndUserId 3rd Party
open.spotify.com sp_landing 3rd Party
spotify.com _gid, sp_t, _gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxx, _ga 3rd Party

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Essential Cookies
Cookie Subgroup Cookies Cookies used
.www.zendesk.com OptanonConsent, OptanonAlertBoxClosed 1st Party
creative.zendesk.com __cf_bm 1st Party
www.zendesk.com chat-zopim-notice, connect.sid 1st Party
zendesk.com _dc_gtm_UA-xxxxxxxx, gauge, flight, __zlcstore 1st Party
web-assets.zendesk.com lead-generated, features 1st Party
choppbrahmaexpresshelp.zendesk.com __cfduid 1st Party
level.zendesk.com __cfruid 1st Party
zdusercontent.com __cfduid, __cfruid 3rd Party
masvoz.net __cfduid 3rd Party
cosmiccode.co __cfduid 3rd Party
acct.bizible.com ARRAffinity 3rd Party
p14.zdusercontent.com _zendesk_authenticated, _zendesk_shared_session, _zendesk_session 3rd Party
orion.llnw.on24.com BIGipServereventprd_apache 3rd Party
support.grappster.com __cfduid 3rd Party
cookielaw.org __cfduid 3rd Party
widget.guide __cfduid 3rd Party
wcc.on24.com BIGipServereventprd_apache 3rd Party
csat.ai __cfduid 3rd Party
gateway.on24.com on24-thirdparty-1598462879831, BIGipServereventprd_apache 3rd Party
www.onsip.com __cfruid, __cfduid 3rd Party
help-desk-migration.com __cfduid 3rd Party
widget-mediator.zopim.com AWSALBCORS, AWSALB 3rd Party
www.supportbuild.com __cfduid, __cfruid 3rd Party
tymeshift.com __cfduid 3rd Party
support-automation.solbeg.com ARRAffinity 3rd Party
p15.zdusercontent.com _zendesk_session, _zendesk_shared_session, _zendesk_authenticated 3rd Party
cloudflare.com __cfduid 3rd Party
zndsk.com __cfduid 3rd Party
zingtree.com __cfduid 3rd Party
ajax.cloudflare.com features, lead-generated 3rd Party
sparkly.dev __cfduid 3rd Party
support.bugherd.com __cfruid, _zendesk_authenticated, _zendesk_session, __cfduid, _zendesk_shared_session, __cf_bm 3rd Party
jifo.co __cfduid 3rd Party
info.ada.support __cfruid, __cfduid 3rd Party
zendeskrelate.com __cfduid 3rd Party

Social Media Cookies

These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

Social Media Cookies
Cookie Subgroup Cookies Cookies used
ads.linkedin.com lang 3rd Party
www.linkedin.com bscookie 3rd Party
linkedin.net lissc 3rd Party
linkedin.com bcookie, lang, lissc, lidc, UserMatchHistory 3rd Party

6. Cookies Subject to Change

The content of this Policy is for your general information and use only. These cookies are subject to change without notice. You acknowledge that this information may contain inaccuracies or errors and is subject to change and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

7. Cookies Used in Our Services

In addition to using cookies on our Websites as described above, we also use cookies and other tracking technologies in connection with your access to and use of the products and services which we market for subscription on our Websites (our “Services”). How and why we use cookies and other tracking technologies in our Services is further explained in our Master Subscription Agreement found here.

8. Updating This Policy

If there are any material changes to this Policy, you will be notified by the posting of a prominent notice on our Websites prior to the change becoming effective. We encourage you to periodically review this page for the latest information on the Policy. Your continued use of the Websites constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if you do not accept the terms of this Policy, is to discontinue use of and access to the Websites.

9. English Version Controls

Non-English translations of this Policy are provided for convenience only. In the event of any ambiguity or conflict between translations, the English version is authoritative and controls.

10. Contact Us

If you have questions or concerns regarding this Policy or about the Zendesk Group’s privacy practices, please contact us by email at privacy@zendesk.com, or at:

Zendesk’s United States Representative:
Zendesk, Inc.
Attn: Shanti Ariker, General Counsel
989 Market Street
San Francisco, CA 94103, United States
privacy@zendesk.com

Zendesk’s European Representative:
Zendesk International Ltd
Attn: Rachel Tobin, AGC, EMEA & Global Privacy Counsel
55 Charlemont Place, Saint Kevin’s, Dublin, D02 F985 Ireland
privacy@zendesk.com

Net Promoter and NPS are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.

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