Always-on quality assurance you can count on

“So far, the AI feature that’s been most valuable for IT is the Zendesk QA function. It provides very valuable insights without us having to read all the individual responses and comments.”

“Zendesk QA helps agents see how important quality is – not just for the company, but for themselves.”

“We need to provide great customer service 100% of the time. Zendesk QA has helped us maintain focus on the consistency of quality and identify specific areas where we need to improve.”

“At CityGo, our quality scores frequently range between 90-96%, showcasing the effectiveness of our quality assurance. By proactively monitoring and reviewing conversations, we can address issues before they escalate. This approach allows us to consistently improve service quality, and when repeated problems arise, we offer targeted training to ensure clear communication.”

“So far, the AI feature that’s been most valuable for IT is the Zendesk QA function. It provides very valuable insights without us having to read all the individual responses and comments.”