Community forum software

Come together

Create a space for your customers to connect and collaborate

Known as Zendesk Gather

Strength in numbers

Your customers use your products every day, and their perspectives can come in handy. Create a space for customers to collaborate with your business and each other, all within the Zendesk ecosystem.

  • Tap into collective knowledge

    Leverage customer expertise to provide evergreen self-service support.

  • Give members a voice

    Build user trust by gathering feedback and rewarding top contributors with badges.

  • Make it theirs

    Give community managers the tools to create safe and on-brand forums.

Provide support that scales

Help your customers help each other

Discover content easily

Users can easily find relevant answers and inspiration by searching through organised community posts and topics.

Keep conversation flowing

Create a new discussion quickly using a WYSIWYG editor or suggest similar posts to avoid duplicate threads.

Highlight top posts

Present relevant content by featuring posts worth highlighting.

Discover content easily

Users can easily find relevant answers and inspiration by searching through organised community posts and topics.

Keep conversation flowing

Create a new discussion quickly using a WYSIWYG editor or suggest similar posts to avoid duplicate threads.

Highlight top posts

Present relevant content by featuring posts worth highlighting.

Listen up

Make customers feel seen and heard

Customers feel valued when you invite them to voice their opinions. Collect their feedback to understand the issues they face and let them vote on helpful content. Reward top users with badges, and build trust in your business and between users. That way, everyone is a winner.

Play nice

Manage user engagement

Engage the discussion

Tag posts with their current status to track answered questions and product requests. Escalate posts to your support agents when one-on-one help is needed.

Let users help run the show

Keep forums clean and safe by managing members' access. Empower your most trusted users to monitor conversations by granting varying levels of permissions to different moderator groups.

Customise your brands

Create multiple communities for various audiences, regions or brands. Customise with out-of-the-box themes or use code or APIs to design sophisticated customisations for an enhanced community experience.

Engage the discussion

Tag posts with their current status to track answered questions and product requests. Escalate posts to your support agents when one-on-one help is needed.

Let users help run the show

Keep forums clean and safe by managing members' access. Empower your most trusted users to monitor conversations by granting varying levels of permissions to different moderator groups.

Customise your brands

Create multiple communities for various audiences, regions or brands. Customise with out-of-the-box themes or use code or APIs to design sophisticated customisations for an enhanced community experience.

“We've been able to leverage our enthusiastic community of designers to help each other with issues that arise and have seen some exciting, genuine conversations happening between our customers. Thanks to our community, we've seen some great feedback about our product and we've reduced the number of tickets coming in thanks to peers helping each other out publicly.”

Sean Kinney

Senior Director of Support at InVision

32K views per month

770 average number of views per post