New
Improvado
Extract Zendesk Support data into Improvado for analytics and reporting.
Works with
Support
Developer
Improvado
About this app
Improvado is an AI-powered marketing intelligence platform for enterprise marketing, revenue and support teams. It connects 500+ data sources, automates data preparation, and delivers analytics-ready data to your data warehouse and BI tools.
What this integration does
Extracts tickets, users and ticket fields from the Zendesk REST API v2, on a schedule you control.
Delivers them to your own data warehouse or BI tool, alongside marketing spend, campaign performance and revenue data.
Powers reporting on ticket volume, first-response and resolution times, CSAT and SLA compliance.
Keeps support reporting current without manual exports or spreadsheets.
Data accessed, and how it is used
Improvado reads Zendesk tickets, users (agents and end users) and ticket field definitions through a read-only OAuth 2.0 grant. It never writes to Zendesk.
Data is transferred over TLS and delivered to the customer's own Improvado workspace and data warehouse, and is used only to produce that customer's analytics.
Improvado is SOC 2 Type II certified and supports GDPR and CCPA requirements.
Privacy policy: https://improvado.io/legal/privacy-policy
Requires an Improvado account.
App details
How to install
Log in to your Improvado workspace at https://report.improvado.io.
Go to Connections, choose Make a new connection, and select Zendesk.
Enter your Zendesk subdomain and click Authorize to grant read access via OAuth 2.0.
Select the data to extract (tickets, users, ticket fields) and set an extraction schedule.
The data lands in your Improvado workspace and can be delivered to your data warehouse or BI tool.
Setup guide: https://improvado.io/docs/zendesk
This integration runs on the Improvado platform and requires an Improvado account.
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