Latest stories
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5 min read
25 essential customer service skills to develop
Learn the most important customer service skills for cultivating excellent CX, and utilize our templates to seamlessly incorporate these skills into your resume.
27 min read
How to deal with angry customers: 17 tips & templates
Knowing what to say to angry customers can turn a tense situation into an opportunity. Learn how to deal with irate customers and use our free templates.
Guides and ebooks
16 min read
How to write a sales email: 6 winning examples
Write, send, and refine the perfect sales email.
Article
8 min read
How to build a QA scorecard: Examples + template
A QA scorecard can help you reduce customer churn and boost agent performance. Learn why it’s important and download our scorecard template below.
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Watch now.
Article
9 min read
8 knowledge base article templates that work
The key to success is finding the right mix of knowledge base article templates for your target audience. Use our templates to get a head start.
Article
7 min read
Workflow automation: What it is, benefits, and examples
What is workflow automation? Workflow automation accelerates traditional workflows, replacing manual effort with the automation of…
Article
6 min read
What is quality assurance (QA)? a complete guide
Quality assurance can reduce customer churn, identify opportunities to improve team performance, and cut operational costs. Increase confidence in your QA process with our guide.
Guides and ebooks
1 min read
Three ways AI will reshape HR by 2028
The future of employee service is evolving – and the next three years will be consequential…
Guides and ebooks
6 min read
Zendesk AI Effect: Real Brands, Real Results, Outsized Impact
The best brands aren’t just adopting AI—they’re using it to deliver faster service, increase efficiency, and…
Article
5 min read
How CX helps healthcare SMBs earn healthy bottom lines
Smaller healthcare companies stand to grow strong on a foundation of great customer experiences.
Article
8 min read
Workforce optimisation: The ultimate guide for 2025
Workforce optimisation makes processes more efficient and employees more productive, and gives more flexibility to your bottom line. Learn more about it below.
Article
14 min read
AI in customer service: All you need to know
Leverage AI in customer service to increase efficiency, reduce operational costs and provide fast and personalised support at scale.
White Paper
3 min read
The New IT Playbook: Transforming IT Service with AI
IT leaders are no longer just troubleshooting systems. They’re building the blueprint for how work gets…
The next frontier in AI: Zendesk’s complete service solution
Successful adoption of AI will create the biggest chasm between companies that become the disruptors vs.…
Lifelines for the frontline: How IRC delivers critical customer service and humanitarian aid using Zendesk solutions
Zendesk helps the International Rescue Committee to empower millions of people with vital information and tech innovations.
Revolutionising fintech: Unleashing efficiency and innovation with Zendesk AI
Fintech leader InExchange is achieving unprecedented efficiency, agent productivity and savings with Zendesk AI.
Article
11 min read
13 ways AI will improve the customer experience in 2025
Use artificial intelligence to enhance the customer experience at every stage of the buyer's journey.
30 customer service email templates and best practices for contacting customers
Use these customer service email templates along with customer support software to speed up your email workflows, save time and increase efficiency at scale.
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