8 min read

AI customer service agents: A guide to the future of intelligent support

AI agents can understand and resolve even the most sophisticated customer issues. Learn how they can boost customer satisfaction, improve service efficiency, and drive revenue.

4 types of CRM & how to choose the right one

There are four types of CRM systems—operational, analytical, collaborative, and strategic—designed to support sales teams that can drive better customer experiences.

1 min read

25 customer apology letter templates & examples

An effective customer apology can prevent customer churn and even build customer loyalty. Get our free customer apology letter templates now.

20 customer service resume examples + tips

Take the next step in your CX career with a customer service resume that stands out. Use one of our 20 templates below to get started.

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you’ll hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell and more. Relate is where service leaders connect, learn and discover new resolutions.

14 min read

What is customer care? Definition, importance & tips

Investing in customer care can build lasting brand loyalty and boost customer satisfaction.

5 min read

25 essential customer service skills to develop

Learn the most important customer service skills for cultivating excellent CX, and utilize our templates to seamlessly incorporate these skills into your resume.

27 min read

How to deal with angry customers: 17 tips & templates

Knowing what to say to angry customers can turn a tense situation into an opportunity. Learn how to deal with irate customers and use our free templates.

Guides and ebooks
16 min read

How to write a sales email: 6 winning examples

Write, send, and refine the perfect sales email.

Article
8 min read

How to build a QA scorecard: Examples + template

A QA scorecard can help you reduce customer churn and boost agent performance. Learn why it’s important and download our scorecard template below.

Article
9 min read

8 knowledge base article templates that work

The key to success is finding the right mix of knowledge base article templates for your target audience. Use our templates to get a head start.

Article
7 min read

Workflow automation: What it is, benefits, and examples

What is workflow automation? Workflow automation accelerates traditional workflows, replacing manual effort with the automation of…

Article
6 min read

What is quality assurance (QA)? a complete guide

Quality assurance can reduce customer churn, identify opportunities to improve team performance, and cut operational costs. Increase confidence in your QA process with our guide.

Guides and ebooks
1 min read

Three ways AI will reshape HR by 2028

The future of employee service is evolving – and the next three years will be consequential…

Guides and ebooks
6 min read

Zendesk AI Effect: Real Brands, Real Results, Outsized Impact

The best brands aren’t just adopting AI—they’re using it to deliver faster service, increase efficiency, and…

Article
5 min read

How CX helps healthcare SMBs earn healthy bottom lines

Smaller healthcare companies stand to grow strong on a foundation of great customer experiences.

Article
8 min read

Workforce optimisation: The ultimate guide for 2026

Workforce optimisation makes processes more efficient and employees more productive, and gives more flexibility to your bottom line. Learn more about it below.

Article
14 min read

AI in customer service: All you need to know

Leverage AI in customer service to increase efficiency, reduce operational costs and provide fast and personalised support at scale.

Infographic
3 min read

7 insights driving IT Service transformation

White Paper
3 min read

The New IT Playbook: Transforming IT Service with AI

IT leaders are no longer just troubleshooting systems. They’re building the blueprint for how work gets…