CX best practices: How APAC brands drive service excellence and efficiency

In the changing landscape of business, where technology and automation promises efficiency, it’s easy to lose…

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The AI-powered future of CX and EX is here — let us be your guide

The Zendesk Relate event is coming to Las Vegas April 16 to 18 — you'll see inspiring speakers, gain learnings to bring home and get best practices you can implement.

CX Trends 2024 Unlock the power of intelligent CX

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Transform your CX and overcome economic downturn with AI

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Consumers expect AI to radically transform service

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CX Trends 2023: Immersive CX marks the dawn of a new era in service

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In the small-business retail ecosystem, a great customer experience is the gift that keeps on giving.

Good-enough service isn’t good enough: Three strategies to remain competitive

The 2022 CX Accelerator report results are in. Discover how great customer experiences set teams up to thrive in an ever-changing market.

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Why CX Champions must continue raising the bar on excellent customer service

You’ve built a powerful support organisation, a feat worth celebrating. But now what? Learn what other CX Champions are doing to continue providing innovative service.

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Rising to the top — these CX leaders are up for solving complex service challenges

Trying to find the right balance between human agents and AI? Customer data split across systems and apps? Struggling to hire and retain support talent? You may be a CX Riser.

Early on the path to CX success? Here’s why the up-front investment is worth it

Customer service agents overwhelmed? No visibility into real-time data? Weak personalised service? You may be a CX Starter.

Emerging into CX leadership — steps to take now to avoid costly fixes down the road

Still figuring out how and where to use AI in Support? Struggling to turn customer data into meaningful change? Are agent training programs less than ideal? You may be a CX Emerger.

What is a sales budget? Use, example, and purpose

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What is run rate? ARR definition, formula, and examples

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The ultimate guide to a successful discovery call

A discovery call is your first chance to wow your prospects. Leave a strong first impression by prepping for this initial phone conversation.

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A 2023 guide to live chat support

Learn best practices for live chat support, how it can help you provide better customer experience, and why it's a valuable customer service tool

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8 great FAQ page examples and how to create your own

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