Learn what customer experience is and why it’s so important for your business. We also provide tips and examples for how to improve your CX strategy.
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Boost your productivity. Future-proof experiences. All without compromise. Find out how AI is the best investment and a critical strategy for controlling costs.
The retail industry is undergoing a massive shift. Customers are demanding top-of-the-range digital and in-store experiences…
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An issue tracker is the all-in-one solution for streamlining your customer service experience.
Learn the best way to set up and manage a remote customer service team.
Sales forecasting has a good deal in common with weather forecasting, particularly in the sense that the further one projects into the future, the less reliable the predictions become.
A discovery call is your first chance to wow your prospects. Leave a strong first impression by prepping for this initial phone conversation.
Learn best practices for live chat support, how it can help you provide better customer experience, and why it's a valuable customer service tool
An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well-known brands.
Track consumer behavior and leverage that data to create better, more personalized customer experiences.
Set up the right sales goals, and you’ll be set to provide customers with a thoughtful and personal buying experience.
Want to create an effective sales strategy? Start here with our five-step approach.
Learn how a digital engagement strategy can help your business create better customer relationships and boost your bottom line
Customer surveys are a great way to gather feedback—the challenge is getting people to respond. Here’s how to create engaging surveys your customers will actually complete.
Customer loyalty is when customers reward a company with repeat business over time. Our guide covers definitions, types, and strategies to help you learn how to build a loyal following.
Customer onboarding is the process of teaching new customers the value of your product or service. Here's how to build an onboarding program that sets clients up for success.
Support tickets offer a wealth of data about your customers that can benefit your entire organization — but what do support tickets actually look like?
Sales promotions allow companies short-term revenue boosts through a wide variety of customer benefits.
Getting a prospect to respond to a cold email isn’t always easy. Our template playbook can help with that.
Gross sales and net sales are two metrics that offer distinct advantages when it comes to gauging revenue. Yet not many people can tell the difference.
Real connections with customers can improve customer satisfaction, sales, and retention. A customer engagement platform helps businesses manage complex customer relationships.
We’ve all heard the stories of companies going above and beyond to provide their customers with…
Understanding how to create a CRM database shouldn’t be a mystery. In this post, we break down the benefits of a CRM database and what kind of data it should store.