Best practices

4 types of CRM & how to choose the right one

There are four types of CRM systems—operational, analytical, collaborative, and strategic—designed to support sales teams that can drive better customer experiences.

5 min read

25 essential customer service skills to develop

Learn the most important customer service skills for cultivating excellent CX, and utilize our templates to seamlessly incorporate these skills into your resume.

27 min read

How to deal with angry customers: 17 tips & templates

Knowing what to say to angry customers can turn a tense situation into an opportunity. Learn how to deal with irate customers and use our free templates.

Article
9 min read

What is online customer service? + 8 ways to improve your online customer service

Online customer service is the process of answering customer questions digitally using tools such as email, social media, live chat, and messaging apps. Here are tips for good online customer service.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Watch now.

Article
5 min read

How CX helps healthcare SMBs earn healthy bottom lines

Smaller healthcare companies stand to grow strong on a foundation of great customer experiences.

Article
8 min read

Workforce optimisation: The ultimate guide for 2025

Workforce optimisation makes processes more efficient and employees more productive, and gives more flexibility to your bottom line. Learn more about it below.

Article
14 min read

AI in customer service: All you need to know

Leverage AI in customer service to increase efficiency, reduce operational costs and provide fast and personalised support at scale.