The digital tipping point

on-demand

About

The digital tipping point

Accelerating your digital momentum

In 2021, APAC is in a unique situation. The region fared better than most others during the pandemic, meaning businesses are returning to relative normalcy.

The digital transformations driven by 2020 left their mark, though. CX technology has reached the point of critical mass, where viral adoption is unstoppable: the digital tipping point.

Join us on 21 April for The digital tipping point, where we’ll discuss:

Which trends from last year are now permanent?
What is accelerating even further?
What are the big bets to make in CX this year?
What can you do to capitalize on all of it?

Agenda-at-a-glance

Customer story: Vimeo and the digital tipping point
Five big bets for CX investment
Forrester explains how COVID-19 accelerated your digital momentum
The Asia Pacific perspective

Live Q&A with CX experts

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Speakers

Michael Barnes

VP, Research Director, Forrester

Adrian McDermott

President of Products, Zendesk

Kathleen Barrett

SVP, Enterprise & Head of Creator Success, Vimeo

Wendy Johnstone

Chief Operating Officer, APAC, Zendesk

Adeel Najam

Co-Founder, Circles.Life

Sarah Reed

Senior Director, Global Strategic Events, Zendesk

Teresa Haun

Director, Product Marketing, Zendesk

Abhiroop Basu

Product Marketing Director, Zendesk

Yulia Surya

Strategic Partnerships, WhatsApp

Malcolm Koh

Customer Experience Strategist, Zendesk

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